2019 Jeep Cherokee: backup camera failure

Filed Sep 15, 2026 · Driver assistance, Electrical · 47,000 miles · PA

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the rearview camera display flickered with black and white streaks. The contact stated that upon shifting into reverse (R), the black and white streaks remained on the display, and the air conditioning controls were inoperable. The vehicle was taken to a dealer, where the contact was informed that the failure was a common issue. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.

Filed Aug 13, 2025 · ME

Delamination of the console screen. Due to this delamination the vehicle has "ghost" called s.o.s. (911) and other people multiple times. it frequently changes radio stations (not a big deal) While driving on the highway has put the rear view camera on screen randomly. which has been a very scary distraction. It has also changed from a/c to heat (also not a big deal) The biggest safety issues are the dialing of 911 and the rear view camera turning on. This will happen even if I turn off the screen completely. I have brought this by a dealer. they say it is a common issue. I have also brought it by a private auto mechanic. They also say it is common, but that its not usually as bad. I first noticed the delamination when I purchased the vehicle at a dealer, I thought it was just the screen protector lifting. It has progressively gotten worse. There are multiple reports on this when i have googled the issue. There have been multiple times this has happened. I will put the most recent of dates, because that was the worst, and I haven't driven it since, since I'm afraid of having an accident.

Filed May 24, 2025 · Acceleration, Electrical · MN

The infotainment screen in my 2019 Jeep Cherokee intermittently shuts off while driving. This occurs unexpectedly and has happened multiple times, sometimes while using navigation or the backup camera. On several occasions, the screen has turned completely blue and remained unresponsive for several minutes. The screen controls audio, climate, and safety features, and its failure creates distractions and limits access to key vehicle functions. This issue occurs randomly and has not been resolved. I brought the vehicle to a dealership, and was told that unless there is a recall, there is little they can do beyond basic troubleshooting. I have not received any warning messages or error codes related to this issue. The problem appears to stem from either a software malfunction or a hardware issue with the Uconnect system. The component is available for inspection upon request. This screen failure impacts visibility and access to controls, creating a potential safety risk.

Filed Feb 12, 2025 · Driver assistance, Visibility · 62,000 miles · GA · crash

The contact owns a 2019 Jeep Cherokee. The contact stated that while his wife was reversing, the backup camera failed to operate, and as a result, the driver crashed into another vehicle. The rear glass shattered on impact. The rear bumper was damaged. There were no warning lights illuminated. There were no reported injuries. A police report was filed. There was no reported fire or air bag deployment. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000. The VIN was not available.

Filed Sep 2, 2024 · VA

The screen on my vehicle began delaminating at a significant rate. As the screen continues to delaminate, the u-connect screen registers the touches as inputs. E.g. it will turn off my lights while i'm driving, switch to the back-up camera as i'm driving forward. This system controls steering, braking, and other important safety features

Filed Aug 17, 2024 · Electrical · MO

Failing part - 8.4" Uconnect radio/control center of the Jeep. The Uconnect system is failing and started ghosting the vehicle, changes the radio, heat and AC, turns on backup camera, calls 911, etc. This specifically becomes a when it starts calling phone numbers and turning backup camera and becomes a distraction to the driver. The problem has been confirmed as the system control panel has delaminated and needs to be replaced by a Jeep Dealer. We were advised to have a Dealer check and confirm the control panel has delaminated and confirm it needs to be replaced. We followed this guidance from Chrysler/Jeep and Uconnect and told that once we did this and they confirmed it needed replaced they would start the process to replace the control panel. There were no warning signs that this was starting and first started about 6 months ago. It has now progressed to nearly every time use the vehicle the control panel starts ghosting all the controls. We have researched and understand that this is an issue with all the Uconnect 8.4 control systems, doesn't matter which vehicle it is in. What we have been able to find is it has been determined a safety issue in other vehicles and Chrysler/Jeep is replacing them. But for us we were told they would only warranty it to 60,000 miles. We have about 89,xxx miles on our Jeep. I don't understand how it can be determined a safety issue and Chrysler/Jeep can get by only covering this to 60,000 miles. It becomes a major safety issue when it randomly and constantly starts changing the temperature, fan speed, back up camera, radio, calling numbers including 911, this can only be stopped by turning the system completely off. this causes loss of many functions to the vehicle.

Filed Jul 22, 2024 · Electrical · MO

At random times the radio will start changing stations on its own and it will also dial phone numbers. Most recently it dialed 911 while grandkids were in the car. It will also turn the heat or AC on and off, changes temperature settings, sometimes it turns on the backup camera. everything that is on the Uconnect control panel is affected. The only way to get it to stop is to shut the Uconnect radio system off. This is a safety distraction when it starts these problems. From the research I have done other vehicles with this same radio Uconnect system have safety recalls issued, it needs to be extended to all vehicles with this system.

Filed Jun 10, 2024 · Lights, Transmission · TX

Driving at night with headlights on: got warning “license plate light out.” Needed to reverse shortly after and the car immediately applied the brakes because it said the backup camera was unusable without the license plate light. Shut the car off for a while and when I tried to start it again, it three the following codes in sequence. Park Sense Unavailable Service Electronic Stability Control Service Electronic Throttle Control License Plate Light Out Service Park Brake Then the start screen appears. Brake + Push Button to Start Doing that brings up “Service Transmission Restart in Park With Vehicle at Zero Speed. So again I pressed the brake and start Button. It then started, repeated all previous error codes leaving warning icons active for all related systems and rendered them all inop. The last screen says “Service Transmission.” From there all ability to check the status of any other system on the vehicle is inhibited. The transmission slams into gear. And then works in the first two gears normally. Also notable is that 4x4 is inhibited and the AC will not work. Prior to the License Plate Light Out warning, everything worked normally. Now every system on the car has gone haywire. And I am pretty sure the Jeep folks will gladly overbill me for their defective design. I think some logic module or whatever name Jeep uses for it is somehow the culprit, and the car is doing exactly what it was programmed to do under the current conditions.

Filed Dec 30, 2023 · Electrical · OH

The radio has started switching channels will not stay on one set station. Along with radio switching the touch screen also changes from maps to calling 911 and making sos calls, the back up camera will turn on while driving down roadway. The screen is constantly blinking and changing causes major distraction especially at night when it catches your eye. It is a major distraction while driving.

Filed May 16, 2023 · Electrical · PA

The entire infotainment unit malfunctions, including the rear view camera, heating and cooling controls, navigation system, cell-phone service and radio-related controls. For example: the rear camera comes on when driving down the road, the heat comes on in the max setting (instead of the a/c) in the summer or the a/c comes on in the winter, the navigation system suddenly displays maps in far-away states, the car’s Bluetooth cell# pairing repeatedly dials the numbers in my cell contact list and the radio station buttons beep and keep rapidly changing the radio stations.

Filed Nov 29, 2022 · GA

My car shut off in the middle of transit. After multiple attempts to restart the car, and “jump the battery” with car cables, it was unsuccessful in starting the car. The car was towed to a dealership, and it was determined that a battery was needed. After picking up the car and driving off the lot, I noticed that 1) a dashboard indicator light (“service shifter”) was on—and would not go off, 2) I have lost access to my back up camera, 3) All of my gear shift lights are on, and will not go off. My car is unsafe to drive because: (A) I do not have visibility of my digital speedometer, making it difficult to concentrate on driving and taking the time to attempt/be accurate with the analog needles hinders concentration and focus on driving within the speed limits. (B) My back up camera is disabled, making it near impossible to determine proper parking distances from other vehicles, and oncoming traffic, and individuals. (C) It is impossible to know what gear I am in because all of the lights on the gear shift are on. This poses a serious danger while attempting to properly navigate the vehicle in any direction.

Filed Mar 15, 2022 · Electrical · TX

The touchscreen, which controls all the electronics, nav, climate, radio, phone, etc...has been going bezerk, changing all the settings without being touched. At times, while driving forward, the backup camera has come on. The radio stations will change without notice, screen settings and options pop up. I think you are starting to get it. Once, it dialed someone 27 times back to back while the vehicle was being used. Many instances of this on web forums It is absurd, distracting to the driver, and dangerous. Incident happens multiple times - using todays date.