2019 Jeep Cherokee: steering wheel locks up

Filed Jul 22, 2025 · Steering · TX

I’m having power steering issues , when i start my vehicle the power steering light comes on and my steering wheel locks up

Filed May 12, 2025 · Driver assistance, Electrical · FL · crash

The stop start system has been malfunctioning ever since shortly after I purchased the car. When I purchased the car, my father and I asked for a printout of the CARFAX history to ensure we weren't buying a '"lemon". There was no information reflecting that the 2019 Jeep Cherokee Lattitude 2.4 2WD had been serviced for anything other than routine car maintenance. The CARFAX reflected that the previous owner took care of the car, propelling us to seal the deal, otherwise we would've kept looking if there were any found issues. It wasn't until I attempted to get my car serviced at Gettel the first time it malfunctioned that I learned it had been brought to their service department numerous times before it even reached 100 miles. They refused to work on it because the warranty had JUST expired recently, not even a whole year after buying the car (of course) and handed me a piece of paper with the recalls and services regarding the stop/start system. At this point I had to just repair it myself. Fast forward to the second time it malfunctioned: I was in traffic and preparing to slow down to turn when the wheels, brakes, and steering locked up, parking brake turned on and the whole car shut off causing a small collision. The other driver understood what happened and claimed the same thing happened to his wife, therefore he hates stop/start vehicles. He made me promise to never buy another electrical car, charged it to the game and drove away. Fast forward again to currently, now the third time my car broke down: While sitting at a light, it was still running, but as I lifted my foot from the brake pedal the car shut down. There was no indication of anything wrong with the car (S.N. none of the lights on the dash have EVER lit up since I bought it). I contacted Gettel via Google review and NOW they want to do something about this death trap they sold me because I made my situation public. P.S. When I search my VIN# on this site, a completely different car pops up?

Filed Aug 3, 2023 · Steering · 90,000 miles · VA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the steering wheel seized. The contact was able to veer to the side of the road. The message "Service Power Steering" was displayed. The contact was able to drive to the residence. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

Filed May 6, 2022 · Electrical, Transmission · KY

Whenever the oil level gets below 50%, the car stalls when the engine isn’t warm enough usually 5-10 minutes after turning on. If attempting to turn the car stalls and the engine shuts off and steering wheel locks up. Have happened to me 16 different times. The worst occasion is when I was on the high way going 80 MPH and there was a slight turn. While turning the car stalled and steering wheel locked up. I had to brake and went onto the shoulder and luckily stopped before hitting the guard rail. Took to Jeep dealership multiple times and they just said to get a quart of oil and put it in to avoid this. Apparently only for 2.4L engines. Have had only one option to fix the problem, get an entire new engine on my dime.

Filed Sep 11, 2021 · Electrical, Engine · TX

On several occasions my vehicle turned off while driving. When vehicle turns off, steering wheel locks up and my turn signals do not work. We bought and replaced a new battery. Within a week the issue started again. Today it happened twice within 45 minutes apart. Again, the car completely turns/shuts off. We have to find a safe way to stop, put it in park, wait a couple of minutes then turn it back on.

Filed Oct 22, 2020 · Electrical, Transmission · 32,500 miles · TX

While driving, my car will randomly shut off completely. There is a dinging noise and a quick flash of the battery light and then it says the press brake and push start. I can not accelerate but can brake. As soon as I'm completely stopped, the steering locks and it struggles to start again. It is random and has happened more than once in a row. It happened 4 months ago and the service department said the battery failed and replaced the battery, but it happened again a week again while I was turning. After I restarted it, it did it like 15 seconds later. Then two days after that it shut off randomly while I was driving 35-40 MPH down a straight road. I've taken it in again and this time they can't find anything wrong with it. Battery was fine, no codes. Even the software that got updated because of the recall (stalling while driving) was fine. I've seen people say that the oil level can cause it to stall, but my oil was at 60% at the time it started happening. It's not safe that the car randomly shuts off without notice, while driving on a road or highway. That can cause a serious accident if it happens at the wrong time.

Filed Sep 23, 2020 · Electrical, Engine · 35,785 miles · TN

On several occasions while driving at various speeds the vehicle has stalled out or died. Either while driving at low speeds or turning left/right the same thing happens. Without notice, light indicators for battery, automatic start, and now engine pops on while the steering locks up as the jeep stalls. I've taken it to the dealership twice only for them to say there aren't any active recalls for my jeep and that they don't know what is the cause for the vehicle to stall while driving. I service my vehicle regularly and keep up with the maintenance. I purchased this vehicle in august of 2018 on only have 34,588 miles. This makes no sense and I fear that my and the passengers in my jeep lives are at risk from the malfunctions of this jeep engine system. The manufacture has been no help for the numerous customer complaints that are having the same problems. I just wish they could actually fix it so I can have some piece of mind!

Filed Dec 31, 2019 · Steering · 6,000 miles · IL

I purchased a new 2019 jeep cherokee on 6/29/19 with less than 5 miles on odometer. On 9/7/19 (less than 1k miles), I started car, drove halfway down block and the steering completely locked. Power steering light went on and car was not drivable. Called dealership, who was very accommodating, and they towed the car and gave us a loaner. After several days, the dealer was unable to come up with a solution so they opened a case with chrysler. After three weeks, the entire steering column was replaced, which seems like a safety issue in itself so I did not take the car on the highway or on long trips. For the first couple of weeks, the repair seemed fine, but then the steering column/wheels started making loud grinding noises and thumps while parking and pulling out of parking spaces. Now it is happening while I am driving, louder and lasting longer. I have had two scary instances of steering/wheels grinding, thumping, locking while changing lanes and I have no control of the steering for 10-20 sec. It happened again today (12/30/19) while driving in a parking lot. The steering locked while I made a slight turn going approx 5mph, and the grinding/thumping was so loud and strong that it felt like the whole front end of the car was going to fall off. This lasted longer, around 20sec, and then the car just drove completely normal. I have also had multiple instances of feeling that I have zero control of the steering and that my wheels are not on the road. No noise, no locking up, just no control of the vehicle at all. This is my third 4x4 and my second jeep, so I am well aware of how to drive the car and how it should handle. This is not normal and, quite honestly, I feel like this car is going to kill someone. Taking back to the dealership tomorrow so their repair dept can troubleshoot. This car is not safe to drive.

Filed Nov 7, 2019 · Steering · 9,678 miles · MA

As I was traveling about 30mph my power steering locked up. I wasn't able to turn the wheel at all. A service power steering light came upon my dash. When I called the dealership they refused to let me tow it there or fix it even though it was less than 6 months old and under warranty. I ended up having it towed there anyways without telling them. It was just a code that had to be cleared but they made me pay 120$ for labor even though it was under warranty and at no fault to my own. This is the only problem I've had with this vehicle other than that I love it. If I were in a different situation although it could have been very dangerous and I was very unhappy the way the dealership treated me.

Filed May 10, 2019 · Steering · 7,316 miles · FL · crash · 1 injury

While just beginning to exit a freeway, my steering locked up completely. I had no control but recall seeing a red light just coming on the dash (obviously, I couldn't ascertain what they light was at the time as my car was doing multiple 360 spins down the exit ramp!) try as I might, I could not turn the steering wheel. This is one of the most terrifying moments of my life. After coming to rest against a traffic sign, I was able to see that it was an alert for my steering that had come on. It remained on even as I had the car towed to the dealer for inspection. I have experienced multiple injuries to my head, back, legs, wrist, hips, shoulder and hip. This is a most egregious failure and I am quite understandably reticent to trust any vehicle with this component. After 1 week, silence is the only sound I have heard from either the dealer or chrysler/jeep. This silence is most disturbing. No help for a rental or loaner, and as an investigation is ongoing, even my own auto insurance is not providing any support for the vehicle, but thankfully has stepped up to help with the medical bills.*dt *dt*jb *dt *dt *dt*jb *dt*jb *jb *dt *dt manufacturer offered to fix the steering.*jb *tr*jb *dt *tr *dt*dt*jb*jb*dt*jb

Filed Jan 18, 2019 · Steering, Transmission · 2,000 miles · CA

Tl* the contact owns a 2019 jeep cherokee. While driving at low speeds, the vehicle stalled and restarted and all the warning indicators illuminated on the instrument panel. The contact mentioned that when the accelerator pedal was depressed, the vehicle revved, but did not accelerate. The contact also mentioned that the steering wheel seized. The vehicle was currently at akins ford (220 w may st, winder, ga 30680, (770) 867-9136) for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 2,000.

Filed Jan 4, 2019 · Driver assistance, Electrical · 1,247 miles · MO

Vehicle locks up and completely dies while being driven at high speeds. Steering wheel locks up. Must come to a stop to put in park and restart car.