2019 Jeep Cherokee: screen or infotainment failure

Filed Sep 15, 2026 · Driver assistance, Electrical · 47,000 miles · PA

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the rearview camera display flickered with black and white streaks. The contact stated that upon shifting into reverse (R), the black and white streaks remained on the display, and the air conditioning controls were inoperable. The vehicle was taken to a dealer, where the contact was informed that the failure was a common issue. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.

Filed Sep 11, 2025 · Electrical, Transmission · 91,000 miles · IL

The contact owns a 2019 Jeep Cherokee. The contact stated that the middle digital screen independently turned on the heat, radio, navigation system, A/C, and glitched. The Service 4-WD warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and an unknown failure code was retrieved. The vehicle was not repaired. The contact related the failure to an unknown the federal safety agency Campaign; however, the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000.

Filed Aug 5, 2024 · Brakes, Engine · NY

We have had numerous incidents with our vehicle starting at about 20,000 miles and still happening at 39,000 miles. While driving all of the lights come on, on the dashboard while at the same time the car loses power - losing brakes and power steering. Most recently, the car locked itself after closing the door, the radio has completely turned off to a black screen, eventually restarts itself. While stopped at a red light, it felt like I got rear ended, a bang sound and the car jerked forward. We have only had Jeep dealerships work on the car. The PCM has been replaced, as well as the alternator. They did find a small wire that was rubbing and repaired that as well, However, the problem still persists. This is a major safety issue, I feel this car should not be on the road, we are lucky that no one has been hurt at this point. The last time this happened my husband was making a left turn at an intersection and was very close to being in a serious accident. It is currently in the dealership (for the 5th time).

Filed Jun 17, 2021 · Engine, Transmission · MA

While driving my 2019 Jeep Cherokee with 18,261 miles suddenly the vehicle completely stop in the middle of the road.Lucky this happened on a side street not on a highway or a busy intersection that could have resulted in a injury or even a death.I was trying to step on the gas pedal but the vehicle would not move.I have noticed on my center console display was black nothing was display no radio or climate controls.On my front dashboard display had a warning of SERVICE TRANSMISSION RESTART IN PARK.The engine light was display also the battery, emergency parking brake, and the traction control was display.This event happen five times in two days. I have taken this vehicle to a Jeep Dealership and they are saying that the transmission needs to be replaced.I am saying to myself that this is a Jeep Cherokee with 18,261 miles on it. This type of vehicle should have a nationwide recall and the federal safety agency should have a hard look at this situation and the consumer complaints on this vehicle. This type of vehicle should not be driven on a public road or even a highway. For a consumer driver this type of vehicle is unacceptable the vehicle is a death trap.

Filed Feb 14, 2021 · Electrical, Transmission · 12,600 miles · NC

Our 2019 jeep cherokee limited has just over 12k miles. The instrument cluster (dashboard, radio screen display, and gear shift lights) go black or dark grey, and we have nothing displayed - speedometer, gas gauge, climate controls, messages, or any other safety information. We are just driving along, and the instrument cluster just quits working. This has happened four times now. Three times the display came back on after several minutes, once after stopping the car and restarting, while one other time it did not work again until we started the car the next morning. This is a serious safety issue, because we are driving without any vital information. We have taken our jeep to two different dealerships who did not fix the issue because they said there were no error codes displayed. They stated we would need the jeep at their dealership indefinitely and they would need to drive it every day until it happened while at the dealership. We even pointed out to the dealerships that there was already a recall on 2019 jeep cherokees for the instrument cluster failing, but they said ours was not one of the jeeps in the recall. If you google "2019 jeep cherokee dashboard display problems" or something similar, you will find dozens of complaints about this issue.

Filed Mar 31, 2019 · Electrical, Engine · 10,000 miles · UT

Car radio/computer turns off several times while driving, won't reconnect to carplay (which has navigation) until you stop the vehicle and restart the engine, car does not register fob action (unlock, restart, open tailgate, alarm) and the batteries were good and the car didn't give alert that no fob was detected. Once I finally got in the car, the engine wouldn't start.

Filed Jan 28, 2019 · Electrical · 1,200 miles · PA

When a phone call comes in the ringer volume is at maximum volume. This is heart stopping, making me jump. I am forced to quickly turn the volume down which, when in traffic, is very distracting and potentially dangerous. I have read online of others having this issue, with no resolution. Even though I turn the volume down, the next time the volume is right back up at maximum. There is no way to avoid this. I also have the issue of bluetooth calling being useless. Although I can hear the other party they cannot hear me. The system also makes a very loud popping static noise whenever I use the bluetooth system, either at the beginning or end. I am afraid this will damage my vehicles speaker or stereo system. I have had the vehicle to my dealer numerous times and they were able to recreate the issue. We even tested on another cherokee and the issue did not occur for me in this vehicle. The dealer did a software update that did not help. Then they were told jeep was coming out with a software update that would help. After 3 months they told me the update was in, so I dropped my car off again. The next day I was told that the update was corrupted and that jeep informed them not to run the update or there would be new problems. So my car went to the dealer again for no reason. This has been a huge inconvenience for me for months now. I also had an issue with the radio rebooting while driving, for no apparent reason. I also experienced an issue with the radio displaying nothing but colored lines and eventually going black all together. This was hopefully fixed by an update but that still remains to be seen. Overall, this jeep has had me going back and forth to the dealer starting about a month after I bought it.

Filed Nov 9, 2018 · NY

This is in reference to my 2019 jeep cherokee latitude plus. The radio fades in and out most of the time. After initial startup it may or may not work properly. If it does not work (fades in and out) then it will not correct itself. The only way to possibly get the radio to work properly would be to restart the vehicle. Then it may or may not correct itself. This happens on the am/fm stations. It does not happen while using sirrus radio. This occurs about 75% of the time on startup. 25% of the time it works properly. When it is not working, there is only one or two stations that will be able to be tuned if using the auto tuning button. It will tune to the one station (however, it still fades in and out). The dealer has replaced the radio to no avail. They are trying the antenna however there are several owners who report that does not work either. Although this is not necessarily a safety concern it is still a major problem with my $33,000 vehicle. We need to know how to get this rectified. This has been happening since the day I picked up my vehicle.