2016 Jeep Cherokee: screen or infotainment failure

Filed Nov 20, 2019 · 65,000 miles · NY

I have had this car for month, and this has happened 4 times. When idling at a light or stop sign, car completely shuts off and can't be turned back on for several minutes. Dashboard and touchscreen go black and can't even turn on hazards to alert people behind you.

Filed Sep 17, 2019 · Electrical, Engine · 35,000 miles · NJ

While driving on a highway, my 2016 jeep cherokee suddenly shut off completely. This did not allow me to accelerate, and the car slowed down which I had to pull over on the highway. There was the engine light and the battery light shown on the display. After couple times of attempting to restart the vehicle, I was able to drive it fine to work. This was really dangerous especially with I had no engine problems previously to warn that such thing was going to happen.

Filed Oct 15, 2018 · Electrical, Transmission · 16,000 miles · VA

I purchased my vehicle new. Since having it the panel which displays the radio will randomly go black. I've also had several issues with acceleration. Sometimes if I'm at a red light and then it turns green the car will rev and not move anywhere for about 30 seconds. Yesterday while I was on the highway my speed dropped from 60 to 40 very fast and I was not able to accelerate at all and had to pull over on the side of the road and my transmission light came on. I've also been driving before and when I hit the brake it makes a noise like its shifting super loud and the brake clicks. My vehicle is in for service right now but I dont feel safe driving it at all. It only has 16,000 miles on it and shouldn't be having all of these issues with such low mileage. Yesterday not being able to accelerate on the highway was scary and dangerous.

Filed Apr 10, 2018 · Transmission · 16,000 miles · TN

On 6 separate occasions I've had an annunciation on the driver instrument display of 'service shifter' with associated red illumination of all shift positions of p,r,n,d accompanied by a single chime. The driver instrument display remains frozen on 'service shifter' and any attempt to change pages to check for stored messages is not acknowleged until the car is shutdown, then restarted. No faults appear when stored messages are reviewed. Once restarted the message 'service shifter' is cleared. There appears to be no commonality between each reoccuring episode. Once it came on after start, the rest while I was driving between 30mph and 50mph after sometime in a straight line on urban streets and secondary highways. Mileage it first came on was 16014 then 18875, 20949, 21225, 21422 and finally 24216(just as I was pulling into the jeep dealership for service). Jeep service provided little information on the problem and released the car to me. My online research showed several jeeps, different models, on the jeep forum with the same malady as far back as 2014. As of this date my jeeps' software is up-to-date with no recalls.

Filed Jun 5, 2017 · Electrical · 25,000 miles · VA

Water saturating floor and carpets under floor mats, passenger front and rear. May be the cause of intermitant door locks , and at time uconnect radio and climate control system restarts. First visit to dealer, dealer resealed/rewelded rocker panels and improperly sealed areas. Second vist dealer stated the leaking was a sun roof. However, vehicle doesn't have a sun roof. ? The dealer is unable to replicate water coming in from rain but has not checked AC condensation or other means of entry that we know of. Water does appear to show up faster during periods of hot eather and AC usage. Please note - I have pictures of mold growing rapidly on the carpet under the floor mats.