2016 Jeep Cherokee: rolls away in park

Filed Aug 31, 2026 · Transmission · CT

The vehicle suffered a complete internal failure of the Power Transfer Unit (PTU) drivetrain assembly. Authorized dealership Milford Auto Group diagnosed the vehicle on Invoice #45604 and confirmed in writing: "THE PTU HAS FAILED INTERNALLY AND NEEDS TO BE REPLACED".The manufacturer (FCA US LLC) issued a 15-year extended warranty campaign (XJ1) specifically to address safety hazards related to internal PTU mechanical failures causing loss of power. However, FCA US LLC and the dealership are refusing to remedy this documented defect under the warranty extension due to fault code C14A7-97, demanding $4,600+ tax out-of-pocket. Chrysler’s own internal publication, STAR Case S1721000016 Rev. A (MC-10247452-9999), explicitly confirms that fault code C14A7-97 is triggered by damage and debris on the internal PTU mode/range shaft splines and collars, requiring complete PTU replacement. Operating the vehicle with a compromised, internally disintegrated PTU creates an immediate safety hazard of sudden drivetrain lockup, loss of vehicle propulsion while driving, or rollaway risk. The manufacturer's refusal to honor their written warranty extension based on code technicalities forces the vehicle to remain in an unsafe, hazardous condition.

Filed Aug 12, 2026 · Transmission · VA

My PTU/transfer case has failed and our Jeep is currently in the shop. They are stating that this exact issue is part of an ongoing recall and that our vehicle should also be added to the recall list due to this part being the exact reason for the recall. They told me that it is unsafe to drive due to power transfer failure while driving, and potential vehicle rollaway. The problem initially was severe grinding noises noted while driving and it was confirmed by our mechanic at our local dealership. He then inspected the unit and noted the failure. I received no warning messages on my vehicle dash prior to this issue. The grinding has been ongoing for about 6 months to a year prior to this but was much less and I kept being told it was either the tires rubbing whilst turning or that my 4WD was "just having a hard time" by other mechanics which I now know was not the case). Please consider my vehicle to be added to this recall. This fix is entirely too expensive for a mom of two young kids, in the state of this economy, who needs their car back as soon as possible.

Filed Feb 20, 2026 · Transmission · NJ

My Vehicle VIN isn't listed under the massive recall of the PTU (Diagnostic code C14A7-67) Vehicle is the same manufacture year of the recalled vehicles. If the PTU fails it can cause sudden loss of drive power, inability to stay in Park (rollaway risk). The check 4WD light is on and Diagnostic code C14A7-67 comes up. Jeep said my vehicle isn't included in the recall so there isn't anything they can do. I am wondering why this Vin isn't included in the recall and if it should be since it is having the identical issue as the massive recall of similar vehicles. My vehicle lost drive power on a highway and had to carefully glide over to the shoulder.

Filed Sep 6, 2024 · Transmission · NY

There is a recall on the Power Transfer Unit in my vehicle, a 2016 Jeep Cherokee which can cause rollaway or loss of control causing crash or injury.

Filed Jun 11, 2024 · Transmission · 51,200 miles · SC

The contact owns a 2016 Jeep Cherokee. The contact stated while on a downhill slope, the vehicle experienced a rollaway. The contact stated that several unknown warning lights had been illuminated. The contact stated the anti-lock braking system and traction control had failed. The vehicle was taken to the local dealer where it was diagnosed that the tire sensor had failed and the PCU needed to be replaced. The contact stated that the vehicle was diagnosed previously by an independent mechanic where the same results were discovered. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 51,200.

Filed Mar 14, 2024 · Transmission · 118,000 miles · NJ

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. Additionally, the vehicle experienced an unintended rollaway while parked. The vehicle was taken to the dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to the federal safety agency Campaign Number: 23V302000 (Power Train); however, the VIN was not included in the recall. The failure mileage was approximately 118,000.

Filed Feb 6, 2024 · Brakes, Transmission · GA

In 2020, Fiat Chrysler America recalled 67,248 units of the 2014-2017 Jeep Cherokee in the United States over a transmission issue that could result in a loss of power or rollaway situation. I'm currently experiencing this problem now. So I have a message stating service transmission and service break system.

Filed Aug 16, 2022 · Transmission · 63,000 miles · NY

The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was starting the vehicle, the gear shifter was shifted to drive(D) however, the intended gear was not recognized and the vehicle was unable to drive forward. Additionally, the vehicle experienced an unintentional rollaway and the contact's daughter applied the parking brake to stop the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure. The contact related the failure to the federal safety agency Campaign Number: 20V343000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 63,000.