The PTU has shown a code of failure to communicate. My 4WD light was on stating Ned’s to be serviced. While driving and excellerating I would hear and feel a clunk. There was a whooping sound while driving, at first when turning and then increasing to more and louder. At 57,000. Miles when getting an oil change told the mechanic of the service light and asked if it could be on due to having changed a flat tire? He said my 4WD was working fine and not to worry about it. When I lost power at 30 miles an hour and it started to shudder I took it in to the dealership and they produced an inspection of problems neededing to be fixed costing approximately 10,000. Including the PTU failure. The vehicle was at 90,000. Now and no longer out of warranty. I was told they could get a PTU unit for at least 4 months if even then. That was leaving me without a vehicle. I took the vehicle (which I was told was safe to drive) to another private service station. They diagnosed more to me show pictures of a cracked differential and the seal to it warped and half off. They said this condition was a catastrophic accident waiting to happen. I have been put off ignored and told I have no proof that this was an issue under warranty.
2019 Jeep Cherokee electrical problems
342 complaints (20% of all complaints for this car). Typical mileage when it fails: 12,600. 3 crashes reported.
- owner complaints
- 342
- of this car's complaints
- 20%
- typical mileage
- 12,600
- crashes
- 3
- recalls
- 2
Which part fails
- 12v/24v/48v battery2
- Instrument cluster/panel1
At what mileage
Complaints by mileage at the time of the problem.
Jeep Cherokee electrical problems in other years
Specific symptoms reported on the 2019 Jeep Cherokee electrical
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Start-stop 48Warning lights 31Fire or smoke 20Backup camera 18Battery drain 11Screen failure 8Key fob 8
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
- Risk
- Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
- Remedy
- Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is UC4.
Recall number 18V917000 · Recall details
Electrical system: wiring: front underhood
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Risk
- A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U87.
Recall number 18V524000 · Recall details
What 2019 Jeep Cherokee owners say
Most recent owner complaints, unedited.
I was coming out of a gas station and the battery light came on/ stayed on and the car just stopped. I couldn’t shut it off, put it in drive, put it in park…….The car still seemed to be running… I had to wait about 10 mins before I could do anything I.e. start it up again. This was very scary and unsafe as the car stopped dead between a street entrance/ exit of the gas station, and cars had to swerve to get around me.
The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the rearview camera display flickered with black and white streaks. The contact stated that upon shifting into reverse (R), the black and white streaks remained on the display, and the air conditioning controls were inoperable. The vehicle was taken to a dealer, where the contact was informed that the failure was a common issue. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
I am filing this safety complaint regarding my 2019 Jeep Cherokee Latitude Plus 2.4L AWD. This vehicle is experiencing severe, life-threatening safety hazards involving sudden engine stalling and a complete loss of motive power while in motion. Despite my vehicle exhibiting the exact failure symptoms of multiple major FCA/Stellantis safety recalls for this model year, my specific VIN is currently showing as excluded from the recall database, leaving me with a highly dangerous vehicle and no dealership remedy.The vehicle is suffering from two distinct, interrelated defects that have recently caused terrifying incidents in heavy traffic. First, while driving, the dashboard suddenly illuminated both the "SVC 4WD" (Service 4WD) and the "Auto Start-Stop" warning lights simultaneously. Immediately following these warnings, the vehicle lost forward power and unexpectedly rolled forward while I was fully stopped at a red light, failing to hold its position. This mirrors the exact mechanical behavior of the known Jeep PTU spline-wear defects that cause sudden rollaways and a loss of drive power.Second, the vehicle completely stalled out and shut down while I was driving on a highway exit ramp. The engine lost all power without warning, forcing me to coast through traffic, shift into park, and completely cycle the ignition to restart it. This engine shutdown creates an imminent risk of a rear-end collision on high-speed roads. The vehicle has a severe issue with oil consumption, which I suspect is dropping hydraulic pressure and forcing the engine to shut off while the car is shifted into drive.The manufacturer’s current recall parameters for the PTU failures and engine stalling issues on 2019 Cherokees are clearly too narrow. My vehicle is dealing with identical, dangerous safety failures as the units already recalled, but I am being denied a safe, free repair due to a VIN exclusion. I request that the federal safety agency investigate this specific batch of 2019 VINs and force a recall.
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the messages "Reset - Start Unavailable" and "START/STOP System Unavailable" were displayed. Additionally, the contact stated that while driving on another occasion, the vehicle inadvertently stalled. The contact was unable to pull over, and the vehicle was pushed to the side of the road with assistance. The vehicle was restarted after a while and was driven to the residence; however, the failure reoccurred. The battery was disconnected and taken to an Auto Zone Store, where it was determined that the battery voltage was low. The contact replaced the battery; however, the new battery drained prematurely. An independent mechanic diagnosed the vehicle at the residence, and the throttle body was replaced, but the vehicle failed to restart. The vehicle was towed to a dealer, where it was determined that the PCM and TCM needed to be reprogrammed to restart the vehicle; however, the repair could not be completed due to a loss of communication, and the vehicle went into LIMP Mode. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist. The failure mileage was approximately 82,000.
My driver side seat belt will not stay latched. The screen on my dashboard will freeze up and not turn on or off
Had cruise control on set on 64 up and down hills and around curves it just started going faster & faster I had to stomp the brakes 3 times to get it to quit afterwards the power train is now not shifting right it still was at times going to shop staying at 27 to 35 rpm’s, made it to shop
Cherokee. Purchased XXX from RightDrive Muncie / AGWB Investors LLC, [XXX]. I am filing this complaint to document: (1) the sale of this vehicle with multiple pre-existing electrical defects and open safety recalls not disclosed at sale; and (2) a pre-existing mechanical defect preventing routine engine maintenance. DIAGNOSTIC EVIDENCE — OBD REPORT #108 (XXX) — 8 FAULT CODES, 6 MODULES U0010-00 (IPC) — CAN Interior Bus Communication Failure — root cause of all electronic system failures U11FA-00 (IPC) — Lost Communication with Right Blind Spot Sensor — stored in Instrument Panel Cluster U11FA-00 (PDM) — Lost Communication with Right Blind Spot Sensor — same fault independently stored in Passenger Door Module (multi-module storage confirms pre-existing systemic fault) B2861-15 (PDM) — Mirror Approach Light Control — Circuit Short to Battery or Open (physical wiring defect, pre-existing) B2309-64 (BCM) — Rear Wiper Switch Signal Plausibility Failure C1078-00 (DTCM) — Tire Revolutions Range Performance — Drive Train Control Module fault consistent with open PTU recall condition P1483 (PCM) — Starter Relay 2 Stuck Off — Engine Control Module starting reliability fault, present since initial scan March 2026 RFH — Radio Frequency Hub fault — explains remote start failures ESCALATION: March 2026 scan showed 5 codes/3 modules. June 2026 shows 8 codes/6 modules. The vehicle's condition is worsening. CONFIRMED DASHBOARD WARNINGS (PHOTOGRAPHICALLY DOCUMENTED): Blind Spot Alert Unavailable — Service Required (persistent) Remote Start Disabled — Start Vehicle to Reset Stop/Start Unavailable — Service Stop/Start System Multiple simultaneous safety system warnings 10 OPEN SAFETY RECALLS CONFIRMED AT TIME OF PURCHASE AND SALE This vehicle had 8-10 open the federal safety agency safety recalls at the time of sale on XXX, including recalls affecting the instrument cluster (directly corresponding to the IPC faults above), PTU drivetrain (directly corres INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
When accelerating, the RPMs surge unusually high before the transmission shifts. After the delayed shift, the vehicle jerks hard forward and feels like it is being hit from behind. The shifting feels aggressive and inconsistent, especially during acceleration. In addition, the A/C system was completely rebuilt but continues to intermittently shut off and stop blowing cold air. The infotainment/information center screen also stops functioning in hot weather, especially when outside temperatures are above 90 degrees.
Service four-wheel-drive warning light comes on – intermittently and randomly car still drives but vibrates just a little started at 36,000 miles and continues at 39,000 miles.
Questions about the 2019 Jeep Cherokee electrical
Does the 2019 Jeep Cherokee have electrical problems?
Owners have filed 342 complaints about the electrical of the 2019 Jeep Cherokee, 20% of all its complaints.
At what mileage do 2019 Jeep Cherokee electrical problems start?
The typical (median) mileage in owner complaints is 12,600 miles.
Was there a recall on the 2019 Jeep Cherokee electrical?
Yes, 2 recalls: 18V917000, 18V524000. Check your VIN to see if your car still needs the free repair.
What year does the Jeep Cherokee have the most electrical problems?
The Jeep Cherokee model years with the most electrical complaints are 2014 (450 complaints), 2017 (342 complaints) and 2019 (342 complaints).
Other 2019 Jeep Cherokee problems
Transmission 840Engine 473Steering 120Brakes 111Acceleration 83Driver assistance 74Fuel system 43Airbags 42Wheels 24Body 20Lights 18Suspension 12Visibility 11Seat belts 7Seats 3Tires 3Locks 1
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