2014 Jeep Cherokee: fuel pump failure

Filed Nov 6, 2025 · Fuel system · 161,334 miles · IL

The contact owns a 2014 Jeep Cherokee. The contact stated that refueling the vehicle took approximately 20 minutes to accomplish. The contact had to pump the fuel slowly, and it was difficult to fuel the vehicle to capacity. There was only one fuel pump that the contact could use in the town of his residence. The contact stated that fuel was spilling on the vehicle and the ground while refueling. There was an abnormal fuel odor inside the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer on four occasions, where an unknown diagnostic was provided. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to two independent mechanics who were unable to assist because the mechanics were not certified. The manufacturer was contacted and opened a case. The approximate failure mileage was 161,334.

Filed Jun 18, 2025 · Engine · DE

This is an addendum to complain number 11665800 I would like the federal safety agency do a recall for the transmission of my Jeep Cherokee 2014. I read an Article by Clifford Atiyeh, published on 07/08/2019 titled: Jeep recalls 2014 Cherokee again as ZF Nine-Speed Transmission Problems continue. I did not get this recall. 1-I bought the car new on 05/2014 2-Meggee Service Advisor Thomas Heck (phone 302‑856‑0064, Georgetown, Delaware) knew that my car was showing engine light on and code U0402, receipt dated 09/04/2018. At this time my car was under warranty, and technician did not do anything about it, despite DTC was there after performing recall U63. The Jeep technician told me not to worry about it. 3-Receipt dated 08/23/2019, , got recall V69. DTC U0402 was there. 4-Receipt dated 09/30/2022, my car got replacement of primary fuel pump. Car showed DTC U0402 again, and technician wrote "unrelated code", and told me not to worry. 5-Receipt dated 05/30/2025, I took my car to Jeep technician, because my car failed DMV inspection for DTC U4402 (Jeep code U0402). This time Jeep Service Technician said that because of this code U0402, the car needed a change of transmission, and it cost $11000. Receipt dated 06/06/2025, I took my car to DMV Pre-certified Technician, and he also told me the car needed a change of transmission, cost $11,232 6-I complained to Megee because Jeep technician knew about this problem with code U0402 since 2018, when the car was under warranty, and they told me not to worry about it, and now Jeep has the responsibility of changing the transmission for free. 7-I contacted Jeep Customer Care (877‑426‑5337) complaint #[XXX]. Representative told me that the problem had to be resolved directly with Megee Motor (Georgetown, Delaware), because it was its problem. 8-Megee Supervisor Tom Hecks told us that he needed authorization from Jeep Customer Care to change the transmission of the Cherokee. At the end, Jeep customer care and Megee are playing ping-pong with me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

Filed Dec 8, 2022 · Electrical, Fuel system · OH

Beginning of this year vehicle was taken into mechanic for issues. It had rear differential, exhaust and motor mounts all repaired/replaced! The vehicle still had alot of vibration and just 3 weeks ago wouldn't start! Was towed to dealership since my machanic couldn't work on code issues that was code that came up on Diagnostic machine! Was told by dealership today that the pcm, fuel pump and battery are all faulty! There were multiple recalls since 2020 for the pcm, fuel and electrical the 2014-2020 jeep cherokees. It was taken in for the two recalls we received and wasn't repaired, was just looked at! Now we are having more issues with the vehicle! I have reported this to Chrysler, they are supposed to return my call after making claim and speaking to dealership! This vehicle has had a new engine and transmission put in by dealership in 2016 under warranty. We spent over $3000 in repairs since then to the rear differential, exhaust and engine mounts! Was told this new repair will be another $3000 for the fuel pump, pcm, and battery!

Filed Dec 2, 2022 · Fuel system, Transmission · MO

We purchased this vehicle in 6/2020. Last year had to replace the fuel system because of the vehicle randomly stalling after filling up the tank. This happened randomly so it could have caused a life threatening situation. The cause of this stalling is fuel getting into the EVAP system, and requires replacing the fuel pump and evaporative charcoal canister to rectify. No recall on this even though numerous complaints, it costed us $1700. We now have been having issues of the vehicle hesitating when pulling into traffic and issues with the automatic gear shifting randomly since about 70,000 miles on the car. Recently it got so bad the vehicle would slow down while pressing on the accelerator. We took it into the dealership and they were able to uncover a transmission issue even though there were no warning lights or system warnings. If we didn’t take it in it could have caused a serious injury and accident. There are recalls on more expensive and newer models of this same model 9 speed transmissions but all Chrysler is doing for this model is doing a cheap software update that has NOTHING to do with the issue many cars are having. The below article explains the issues that Chrysler is not helping customers out at all, just putting peoples life’s in jeopardy to avoid paying for the transmission recall on all 2014 Jeep Cherokee vehicles even though it is a MAJOR safety risk. https://www.vehiclehistory.com/articles/2014-jeep-cherokees-problems-and-recalls-cover-powertrain-failures-cruise-control-malfunctions-and-faulty-airbags I am attaching their response which basically says sorry, Chrysler doesn’t care if the vehicle is unsafe and we don’t care how much money it is costing our customers to make it safe because Chrysler is making money off those repairs.

Filed Dec 8, 2021 · Electrical, Engine · FL

This vehicle has a known issue that has been ongoing for years. If the gas tank is filled (but not topped off) the car will stall when you begin driving when it sits idle at a traffic light or stop sign during the first 30 minutes of use until some gas burns off. When this car was purchased used in Dec 2017 it happened immediately after the first full tank. When idling or right as you step on the gas the car starts “puttering” and stalls. A message states something like “put car in park and restart”. The only way to restart the car is to put it in park, turn it off completely, and restart it. The when you try to go again, it might stall or it might not. This can happen over and over again. When we determined what was the cause we got in the habit of not filling the tank completely, but sometimes you forget. Then as you start driving, it stalls…multiple times. This is an extremely dangerous situation to be in when the car stalls in the middle of an intersection and will likely end up causing a fatal accident. During a recent recall appointment at Jeep service department, the car stalled as I was pulling into the service department parking lot, so they first hand experienced the issue…in fact the service advisor had trouble starting the car. Jeep service called me later and told me there was an existing “Star Case” with Jeep corporate. Case number S1814000002. This symptom in the document are exactly what I am experiencing. The suggested repair to is replace the fuel pump, fuel pump “O” ring, and the Evaporative Charcoal canister totaling about $1400. If you google “jeep S1814000002” you will find dozens and dozens of other complaints about the same issue, and not just for the Cherokee, it is other Jeeps as well. While this is a known issue, Jeep refuses to fix or issue a recall on this extremely dangerous safety issue.

Filed Oct 28, 2020 · Engine, Fuel system · MD

Tl* the contact owns a 2014 jeep cherokee. The contact stated that while his daughter was making a left turn, the vehicle stalled with the shift to drive warning and low battery lights illuminated. The driver coasted into a parking space where the push to start button was depressed several times to turn the vehicle off and on. The vehicle was restarted and driven to pomoco chrysler jeep dodge ram of newport news (12629 jefferson ave, newport news, va 23602) where the failure was diagnosed as a defective fuel pump. The fuel pump and canister were replaced. The contact stated that the fuel pump and canister were replaced by the previous owner in 2019. The contact stated that previously when the vehicle was filled with fuel, the vehicle stalled. The contact stated that his daughter parked and left the vehicle running to burn fuel to drive the vehicle without issues. The contact stated that the fuel tank needed to be at a half or tank to prevent the vehicle from stalling. The contact referenced manufacturer tsb: s1814000002 as the cause of the failure. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.

Filed Aug 20, 2020 · Fuel system · 36,000 miles · GA

Car stalls out while driving after filling gas tank (not topping it off). Transmission light comes on, all warnings come on, and car locks up. Sometimes you cannot put it in gear, and the steering wheel locks up. It will say "shift to park," but you cannot always do that. Sometimes when it stalls it will still be running, but will just go out of gear. This is a known problem, and chrysler will not do anything about it. Yesterday, I was nearly rear-ended three times on an interstate in atlanta when my car suddenly stalled while I was in motion. Here is what one mechanic said: your vehicle has an issue with ventilation from the fuel pump, the gas has nowhere else to go but get sucked up towards the engine. The pump is failing, the charcoal canister is full of fuel, the evap system integrity module is full of fuel and the purge is pushing fuel into the intake which is drowning the motor and shutting it off. He said it is extremely dangerous to drive, and that he has seen this with the exact make and model of the car. I am terrified to drive my car, and it only has 36,000 miles on it. I, or someone else, will be killed because of this issue. This started while the car was still under warranty, and it took over a year to figure out what was going on. We have since called chrysler every day to speak to a supervisor, and no one will return our calls. They refuse to acknowledge the situation, the severity of the situation, and our concerns. They said to contact you.

Filed Jun 1, 2020 · Engine · 78,000 miles · PA

My car sometimes stall when I stop then takes an extended time to restart. I know there was a recall in 2012 for the fuel pump sensor not sure if I have the same problem.

Filed Jan 8, 2020 · Engine, Fuel system · 36,500 miles · AL

After refueling, my wife stopped at a stoplight and the engine just shutoff with out warning. The screen in the car said to put it in park and then in drive. The car then start with out pushing the start button. This happened four times in the same day so she drove to the local jeep dealership. Jeep said it was a problem with the fuel pump module and it happens when the car is over filled. My wife always stops putting when the pump handle clicks off. They have had her car for over 30 days because there are no new pumps available. This is a major safety issue that can happen at anytime. Her car has only 36,500 miles on it. This is a known problem and jeep is not doing anything to fix it.

Filed Jan 2, 2020 · Fuel system, Transmission · 33,000 miles · CA

Tl* the contact owns a 2014 jeep cherokee. While the vehicle was idling at a stop sign, the vehicle seized when the accelerator pedal was depressed. Also, "shift to park and back to drive" was illuminated. The contact was able to restart the ignition and continue driving initially. The contact stated that the failure occurred on multiple occasions. The vehicle was taken to tuttle-click chrysler jeep dodge ram (40 auto center dr, irvine, ca 92618, (949) 472-7400) where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 33,000. *ln

Filed Dec 20, 2019 · Fuel system · 79,000 miles · VA

When going to refill the gas tank, the fuel pump would stop after very little fuel had been pumped into the tank, as if it were vapor lock. I tried several different fuel pumps at several different gas stations, to rule out the pump being the problem. I took the jeep into the dealer and have been told there are no blockages, but to fix the problem the fuel spout and the tank need to be replaced. After looking into this online, I was floored to see many other people have had this issue. My jeep has less than 80,000 miles on it, and has been well taken care of and serviced correctly. For a 5 year old car with 80k miles on it, I find it inexcusable to have to replace a fuel tank and spout for a faulty in either design, or bad parts.

Filed Nov 25, 2019 · Fuel system · 95,122 miles · TN

Further follow up from complaint 11280438. Complaint - vehicle stalls after filling up. After replacement of vapor canister, then 2 weeks later replacement of fuel tank, filled up again (to click on pump - did not top off) - car stalled again. Symptom's dissipate after ~15 miles of driving like before. Dealer now states I need to replace my fuel pump. Quote "this has to be it because we have replaced your complete fuel system with it". It is concerning that by filling up tank, car will stall. This past event was while I was trying to merge onto interstate and could not accelerate which left me in between two lanes where those lanes were at highway speed. Was able to limp to the shoulder to put in park and then back in drive (what the car information system was telling me to do). My vehicle has been in the shop 5 different times the month of november.2 fuel injector's, vapor canister and fuel tank - with potential fuel pump next. I am dissatisfied with this vehicle for this on top of many blind spots in vehicle.