I am filing a formal safety complaint regarding my 2015 Jeep Cherokee. The automatic rear liftgate opens normally but then suddenly drops and slams shut without warning or beeping. This has become a serious safety issue. The liftgate has actually closed on me, trapping me and preventing me from getting out. I am extremely concerned that this could cause serious injuries to myself or someone else. I believe this is an unacceptable safety hazard, and I am requesting that Jeep investigate the problem, determine whether any recalls or known defects apply, and provide assistance with the necessary repairs.
2015 Jeep Cherokee body problems
86 complaints (5% of all complaints for this car). Typical mileage when it fails: 33,000. 6 crashes reported.
- owner complaints
- 86
- of this car's complaints
- 5%
- typical mileage
- 33,000
- crashes
- 6
- recalls
- 3
Which part fails
- Body45
- Body: hatchback/liftgate5
- Body: hood1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Jeep Cherokee body problems in other years
Specific symptoms reported on the 2015 Jeep Cherokee body
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Structure: body: hatchback/liftgate
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
- Risk
- A fire while parked or driving can increase the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V‑393 and 15V‑826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Recall number 23V338000 · Recall details
Structure: body: hatchback/liftgate
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
- Risk
- A short circuit in the module increases the risk of a fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R67. This recall is superseded by the federal safety agency recall 23V‑338.
Recall number 15V826000 · Recall details
Structure: body: hatchback/liftgate
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
- Risk
- A short circuit in the liftgate control module may result in a fire.
- Remedy
- Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R27. This recall is superseded by the federal safety agency recall 23V‑338.
Recall number 15V393000 · Recall details
What 2015 Jeep Cherokee owners say
Most recent owner complaints, unedited.
Online is saying there is 0 recalls after a year of having the vehicle a recall was sent by mail. I got it fixed by jeep van nuys, the engine and the other equipment attached looks unsafe and it is completely overheating
After learning of the recall for the lift gate module because of water intrusions of multiple points. The wiring harness to the lift gate module was serverly corroded and had to be replaced. The original fix, without the corrosion on the harness, was the place a piece of plastic over the module. That recall and fix did nothing to address the issues of multiple points of water intrusions. From body seems, the seal around the hatch, and around the tail light(s). There is more than one harness, and more than one module in the tire well. The multiple water leaks, that can and have affected an electrical component the was deemed as being a potential to start a fire, and none of the others in there are. There needs to be a recall on the water leaks, from their poor design! I have saw first hand how badly the harness they HAD to replace, along with the lift gate module. Because of the very seriousness of the corrosion. Where they not only replaced both of them, but also had to relocate the lift gate module, because of the evidence of the amount on water that has been entering the cargo, and wheel well areas! À 11 year old vehicle, from the information I have read up on, many with this same production years are also having the issues of water intrusions! Hold them responsible, instead of letting them cut corners of just trying to put a umbrella over there recall! I don't have pictures now, or when I took it to the dealership originally for the recall. But I am willing to take pictures, as I'm still in the process of disassembly the interior to try and pin point all the water intrusions! The dealership I took it to for the recall work, said they are "not aware of any water intrusions on this vehicle". That's a big problem!!
The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to open the liftgate, the liftgate failed to open. The contact stated that during inclement weather, water was entering the cabin of the vehicle, causing mold to develop inside the vehicle. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 23V338000 (ELECTRICAL SYSTEM, STRUCTURE); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 130,000.
The contact owns a 2015 Jeep Cherokee. The contact received notifications of the federal safety agency Campaign Numbers: 20V343000 (Power Train) and 23V338000 (Electrical System, Structure). The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side of the road and turned off the vehicle, and Jeep Roadside Assistance was contacted. The vehicle was towed to the dealer, and the vehicle was repaired. The contact stated that on a separate occasion, the parking brake failed to disengage. The contact left the vehicle parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that on a separate occasion, the liftgate opened independently. Due to the failure, water entered the vehicle during a rainstorm. The contact stated that the liftgate failure persisted. The contact stated that there was mold on the seats, ceiling, dashboard, compartment area in the rear of the vehicle, and the spare tire location. The vehicle was taken to the dealer. The dealer refused to inspect or repair the vehicle due to safety concerns for their employees. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
The contact owns a 2015 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact stated that the power liftgate became inoperable when the contact attempted to engage the power liftgate. The contact had to enter the vehicle and manually opened the power liftgate. The contact received notification of the federal safety agency Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed and determined that the power liftgate module had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000. Parts distribution disconnect.
My 2015 Jeep Cherokee started having strange electrical issues. Sometimes the automatic lift gate would not open or close. Sometimes the parking brake would engage and not release. At times the parking brake would engage and I would not be able to drive the car. It would engage within seconds of starting to drive the car, leaving the car lurching forward or unable to move (in the middle of the street). I noticed there seemed to be water leaking into the car around the back right near the power lift gate. I managed to disengage the emergency brake to drive the car to the mechanic. The mechanic could not get the brake released and had to tow the car to an electrical specialist. I paid around $2000 for a new harness for the park break as well as other issues related to the water damage corroding the electrical equipment at the power lift gate. 16 months later and I am having the same issue again. I brought the Jeep to the dealer and they told me the brakes are corroded in addition to the recall on the power lift gate. I believe this (corroded brakes) may also be from the lift gate water leak issue. The recall repair will take months I am told. In the meantime I cannot open the lift gate and so cannot have a diagnostic done on the water leak at the lift gate that continues to enter into the electrical system at the back of the car (liftgate area), likely doing more damage again to the other electrical components such as brake release and brakes. I called the recall line at Chrysler to ask for an expedited recall service and they declined, saying the vehicle is safe to drive. Please there must be a recall on the water leaks causing all of these electrical safety issues.
The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the parking brake error message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack on the vehicle near the lift gate and water had entered the spare tire compartment. The dealer diagnosed the vehicle and determined that the wiring harness and module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the federal safety agency Hotline. The contact stated that the failure was related to the federal safety agency Campaign Number: 23V338000 (Electrical System, Structure). The failure mileage was approximately 128,000.
The contact owns a 2015 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Jeep Cherokee. The contact received notification of the federal safety agency Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Questions about the 2015 Jeep Cherokee body
Does the 2015 Jeep Cherokee have body problems?
Owners have filed 86 complaints about the body of the 2015 Jeep Cherokee, 5% of all its complaints.
At what mileage do 2015 Jeep Cherokee body problems start?
The typical (median) mileage in owner complaints is 33,000 miles.
Was there a recall on the 2015 Jeep Cherokee body?
Yes, 3 recalls: 23V338000, 15V826000, 15V393000. Check your VIN to see if your car still needs the free repair.
What year does the Jeep Cherokee have the most body problems?
The Jeep Cherokee model years with the most body complaints are 1994 (205 complaints), 1995 (149 complaints) and 2014 (111 complaints).
Other 2015 Jeep Cherokee problems
Transmission 1,007Engine 371Electrical 327Brakes 137Acceleration 120Driver assistance 72Steering 59Airbags 41Fuel system 40Suspension 38Lights 37Wheels 29Visibility 15Seats 8Seat belts 4Tires 3Locks 2
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