The vehicle is displaying "service hybrid system" when driving at highway speeds. We have been told by the service center that this is just a code b273c-00, an error with the airbag system, and we should not worry about this since it is a computer glitch. I have confirmed with the service advisor that it is now impossible to distinguish a real hybrid system malfunction from a "fake" airbag system warning. I am told that the vehicle is safe to drive and nothing requires repair, however, Jeep star publication case S2408000063 states there is a fix, but it is only to be used to "mitigate buyback." That is unacceptable and needs to be remedied as soon as possible.
2022 Jeep Grand Cherokee 4xe electrical problems
44 complaints (30% of all complaints for this car). Typical mileage when it fails: 12,000. 1 crash reported.
- owner complaints
- 44
- of this car's complaints
- 30%
- typical mileage
- 12,000
- crashes
- 1
- recalls
- 1
Which part fails
- Propulsion system: fuel cell1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Jeep Grand Cherokee 4xe electrical problems in other years
Specific symptoms reported on the 2022 Jeep Grand Cherokee 4xe electrical
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
- Risk
- A vehicle fire while parked or driving can increase the risk of injury.
- Remedy
- This recall is replaced by the federal safety agency recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under the federal safety agency Recall 23V‑787 will need to have the new remedy performed.
Recall number 24V720000 · Recall details
What 2022 Jeep Grand Cherokee 4xe owners say
Most recent owner complaints, unedited.
This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "Limp mode". It has been to the Jeep service shop 7 times so far. Recently, the vehicle completely shut down and lost all power while driving at speeds higher than 50 mph on 2 separate occasions. On February 2nd 2025 the vehicle lost power on the freeway at 80 mph. I swerved into the left shoulder to prevent an accident. vehicle was towed to Jeep service center, a software upgrade was performed and returned to me as presumed "fixed" by Jeep. On February 25, 2025 the vehicle again lost all power while driving down a highway at 50 mph. Again, forcing me to swerve off the road onto the right shoulder to avoid an accident. Vehicle again was towed to a Jeep service center where it remains.
While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now.
See attached document for complaint.
I started getting random "service hybrid electrical system" warnings. The warning would come up and go away after approximately 5 seconds. On 2/5/25 I was on the highway going about 65mph when this warning light came on and I lost power. I still had power steering and brakes, but no acceleration. I was in the middle lane during rush hour, trying to coast over to the shoulder. Luckily I was able to make it without causing an accident. I put the vehicle in park and was able to restart. This happened a second time, but luckily I had just parked and was idling. Obviously, this is a very scary, dangerous situation for a vehicle to suddenly lose power anytime let alone when on a very busy highway. The vehicle is currently at the Jeep dealer, but I have read that this is a very common problem with the Jeep hybrids and does not sound like Jeep has figured out the root cause.
On 12/28/24 we dropped the vehicle off for a check engine light issue + the 95B recall fix. It was discharged on 12/31/24. On 1/9/25 the vehicle lost all power while flashing the red wrech lightning bolt symbol. I had to coast to a stop (I had been exiting the interstate) and had to drive into a pile of recently plowed snow to avoid being rear ended. The vehicle put on the parking brake and the engine had shut off. I turned on the engine after a few moments and it worked fine and I was able to drive it straight to the dealership (2 miles away.) They kept the vehicle for 2 days and could not get the issue to happen again, however they said they re-did the 95B recall and seemed confused about it having been done a few weeks prior. Today on 1/15/25 while driving on the interstate at about 65mph the issue happened again and I had to quickly pull off on the shoulder. The dealership told me to record the issue, but that's impossible while trying to steer it with zero power on the interstate. The same lights flashed (red wrench lightning bolt) and it shut down. Upon restarting it worked as expected. I do not feel safe driving it anymore. The dealership cannot find the issue and I don't want my kids in the vehicle on the off chance I cannot get over, or someone is driving offensivly around me. I am in fear of my life for driving this vehicle so much so that I am considering buying a different car today and letting this one sit until my lease is up. There are no other warning lights at this time on my panel. I will be taking the vehicle back to the service department this afternoon.
See attached document for complaint.
This recall has been active since september of this year. Every time I call the dealer they say they do not know when or if they will get parts in to fix this. This is a very serious safety recall especially with children. This also has prohibited me from plugging my car up to charge as this could increase the risk of it catching on fire. I would like to get a time frame of when this may be fixed or get a replacement car until then if possible. I understand it is the manufacturer and not the dealerships fault but its a serious matter that should have been fixed already.
See attached document for complaint.
See attached document for complaint.
Questions about the 2022 Jeep Grand Cherokee 4xe electrical
Does the 2022 Jeep Grand Cherokee 4xe have electrical problems?
Owners have filed 44 complaints about the electrical of the 2022 Jeep Grand Cherokee 4xe, 30% of all its complaints, more than any other problem.
At what mileage do 2022 Jeep Grand Cherokee 4xe electrical problems start?
The typical (median) mileage in owner complaints is 12,000 miles.
Was there a recall on the 2022 Jeep Grand Cherokee 4xe electrical?
Yes, 1 recall: 24V720000. Check your VIN to see if your car still needs the free repair.
What year does the Jeep Grand Cherokee 4xe have the most electrical problems?
The Jeep Grand Cherokee 4xe model years with the most electrical complaints are 2023 (47 complaints), 2022 (44 complaints) and 2024 (12 complaints).
Is there a class action lawsuit over the Jeep Grand Cherokee 4xe?
Yes. Two new lawsuits bring more than 140 Jeep 4xe owners to court over battery fire recalls and blocked electric driving (November 13, 2026).
Other 2022 Jeep Grand Cherokee 4xe problems
Steering 33Driver assistance 31Engine 21Transmission 19Brakes 14Fuel system 13Suspension 13Acceleration 9Lights 6Visibility 5Wheels 4Airbags 3Body 1Locks 1Seat belts 1Seats 1Tires 1
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