Tl* the contact owns a 2002 jeep grand cherokee. The contact referenced the federal safety agency campaign id number 12v527000 (air bags), in which the vehicle was included and stated that the part needed for the recall service was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The contact had been waiting for the part to become available for two years. The manufacturer was not notified of the problem. The contact had not experienced a failure.
2002 Jeep Grand Cherokee airbags complaints
Page 14 of 17: complaints 371 to 400 of 486, newest first, as owners wrote them.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of the federal safety agency campaign number: 12v527000 (air bags) and stated that the parts were not available for repair to the vehicle. The contact had received the recall notification approximately six months ago. The contact had not experienced a failure. Updated 12/04/13
To whom this may concern, I received a first time notice about 6 months ago from chrysler, stating there was a safety recall on my vehicle, specifically the occupant restraint control (orc). The notice states that I would get a followup recall notice in the mail when I'd be able to schedule my appointment, but for the past 6 months I haven't received nothing. I have also called chrysler multiple times, and they keep saying they haven't gotten the parts yet. Please give me a call at [xxx]to let me know what the status is, as this is a huge safety hazard. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I received a recall notice over 1 1/2 years ago on the jeep cherokee airbag system occupant restraint control module and every time I call the chrysler dealership they tell me it's not in yet. I find it hard to believe that something that can cause an accident has taken so long to replace. I would appreciate any help you can give me to get this resolved. It shouldn't take this long!! [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of the federal safety agency campaign id number: 12v527000 (air bags). The contact stated that she attempted to have the vehicle repaired in the spring of 2013 but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact did not experience a failure.
I have received the official pre-recall notice informing me that the above vehicle was part of the federal government recall and that the official recall notice will be following (estimate of pre-recall notice 9/2012). I have regularly visited multiple (four) chrysler-dodge dealerships just to hear service personnel to say that there is no repair kit available from chrysler yet? Is or is there not a recall and or recall replacement parts available.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of the federal safety agency campaign number: 12v527000 (air bags ) in march of 2013. The contact stated that he contacted the dealer numerous times to have the vehicle repaired but they stated that they did not have the necessary parts available to complete the repair. The vehicle was not repaired. The manufacturer was not notified. The contact had not experienced a failure. The VIN was unavailable.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of the federal safety agency campaign number: 12v527000 (air bags ) in march 2013. The contact stated that he attempted to contact the dealer to have the vehicle repaired but they stated that they did not know when the parts were going to become available. The vehicle was not repaired. The manufacturer was contacted two additional times and also stated that they did not know when the parts would be available. The contact had not experienced a failure. ..updated 12-05-13
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of the federal safety agency campaign number: 12v527000 (air bags) but was advised that the parts were not available. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the federal safety agency campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The recall letter was received april 2013. The dealer advised that the part was not available for repair. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the federal safety agency campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notice ten months ago. The manufacturer advised that the part was not available for repair and they did not know when the part would become available. The contact did not experience a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags) in the mail several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was notified. The VIN was not available. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received the federal safety agency recall campaign number: 12v527000 (air bags). The manufacturer and the dealer were contacted and stated the part was not available for repair. The air bag warning light illuminated intermittently. The vehicle was not repaired. The approximate failure mileage was 98,000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact referenced the federal safety agency campaign id number 12v527000 (air bags) and stated that the part needed to perform the repair was unavailable. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced any failures.
This vehicle is subject to recall 12v527000. 10 months later, there is no fix from chrysler. We live in a safety inspection state. This vehicle cannot pass safety inspection with the air bag light on all the time. Our past safety inspection expired 8/31/13. Note that in our state, the safety inspection sticker is much larger than the registration sticker. It's easier for the police to detect expired safety than expired registration. We cannot legally drive this vehicle now & every consumer protection agency I've called tells me we have no recourse. This vehicle cannot even be sold here, except for parts!!!! We need to have something to drive while chrysler figures out how this can be fixed, but it seems they're allowed to assign the b team to this problem part-time - as long as they say they're working on it, who cares if a lot of people are stuck with long-term illegal vehicles. This is one heck of a way to treat customers, and there must be some **quick** avenue of redress for us, because we need a car now.
Tl* the contact owns a 2002 jeep grand cherokee. The contact attempted to make an appointment to have the vehicle serviced under the federal safety agency campaign number: 12v527000 (air bags). The contact was informed that the parts were unavailable. The manufacturer was notified of the incident. The approximate failure mileage was 119000.... Updated 10-17-13
Tl* the contact owns 2002 jeep grand cherokee 4x4. The contact received recall notice the federal safety agency campaign number: 12v527000 (air bags) and attempted to make an appointment for the remedy. The contact was informed by the dealer that the part was not available. The air bag warning light was also illuminated. Manufacturer was made aware of the issue. The vehicle was neither repaired nor service under the recall requirements. The approximate failure mileage was 75000. ....updated 10-21-13
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the federal safety agency campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The air bag warning light was also illuminated. The dealer advised that the part was not available for repair to the air bags. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 136,000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that there was a recall associated with the federal safety agency campaign id number 12v527000 (air bags) and the part needed to complete the repair was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that there was a recall associated with the federal safety agency campaign id number 12v527000 (air bags) and the remedy part remained unavailable. The manufacturer had not been notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 12v527000 (air bags). The manufacturer was contacted and stated that the part was not available for repair. The vehicle was not repaired. The contact had not experienced a failure but was concerned of the safety consequences. The current mileage was 125,000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags) in the mail several months ago and stated that the dealer informed her that the parts were not available for the repair. The VIN was not available. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags) in the mail several months ago and the dealer informed him that the parts needed to complete the recall service were not yet available. The manufacturer was not notified. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of the federal safety agency campaign number 12v527000 (air bags) several months ago and was informed by the manufacturer that the parts were not yet available. The contact had not experienced a failure. The VIN was unavailable.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 12v527000 (air bags) and attempted to make an appointment for the remedy repairs. The contact was advised that the part was unavailable and there was no time frame given for availability. The contact stated that the airbag warning lamp illuminated sporadically. The vehicle was not repaired and the manufacturer was made aware of the issue. The approximate failure mileage was 45,500. ...updated 10-24-13 *bf the consumer stated the light no longer flashed it was on constantly. As of october 3, 2013 all parts were still unavailable in order to complete the recall. Updated 11/4/2013
2002 jeep grand cherokee. Consumer writes in regards to air bag recall notice. *smd the consumer stated the air bag light recently illuminated, while driving. When he contacted chrysler, he was informed they were working with a supplier.
2002 jeep grand cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. *smd the consumer stated he received the recall notice back in january. However, the parts are not available.
I have a recall on my car I called the car maker the manufacturer told me that the parts were not available this is 8 month ago now my airbag light is lit I called them because the recall state this vehicles has a chance of experiencing an electrical overstress condition! It can damage one of the orc's computer chips this can cause the airbag light to light up and air bag to inadvertent deployment of front airbags increasing the risk of injury or of vehicle crash. I was told to take down to the dealer with the recall that way they can fix it. The part and labor is free of charge I called the dealer and I was told that I have to pay for it up front then reimburse the bill to the manufacturer for them to pay when they can. I do not have thousand of dollars that it will cost to fix the up front for this recall can some one tell me how to fix this problem.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of the federal safety agency campaign number 12v527000 (air bags) several months ago and was informed by the manufacturer that the parts were not available for the repair. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while driving at various speeds, the air bag warning indicator illuminated intermittently. The failure also occurred during initial start up and the malfunction became progressively worse over a period of time. The contact referenced the federal safety agency campaign id number 12v527000 (air bags) but was advised that the part needed to complete the recall service remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximated failure mileage was 72,000.
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