In december of 2010 my side airbags deployed spontaneously while turning into a shopping center in woodbridge, va. After surveying the vehicle and finding no evidence of any crash or other reason for the airbag to deploy, I took my vehicle to lustine jeep in woodbridge, va. They looked over the vehicle and told me that it could not have happened the way I described it. After fighting with chrysler they agreed to cover some of the cost of replacing the airbag. I was charged $600 total. Then in november of 2012 I learned that jeep was recalling grand cherokees and libertys in my vehicles age range for exactly what I described happened to me in 2010. Since that time I have spoken to numerous people from the jeep dealership and from chrysler. I have received one recall notice that told me I would be receiving a second notice once a vendor had been found to produce the new corrective part. I was also told that I could not request a refund of the $600 I was charged until I get the second notice. I was told to expect the second notice in march or april of this year but that has not happened. It is now almost june and chrysler refuses to address this. I am driving around a vehicle that could pop its airbag at any moment and I cannot get chrysler to address the money that was taken from me for a safety issue that they should have taken care of in 2010. Please help.
2002 Jeep Grand Cherokee airbags complaints
Page 16 of 17: complaints 431 to 460 of 486, newest first, as owners wrote them.
The chrysler group notified me jan/feb of recall for a seconds notice of accidental front and side airbag deployment, this a day after my airbag light turns on. Called, got on list asap, waited, called repeatedly, will not drive. For as they stated in noticed "we are sincerely concerned about your safety". So I was as well. I bought this vehicle for these options specifically, and not have my two small children in a mid sedan surrounded by suvs. So here I am, 4 mo later still making monthly payments, insurance, registration, rejection sticker (airbag light) and no drive. This is a ridiculous time period, I should at least be allowed to have them disconnected free of charge, for my car insurance will likely rise. But at least I could use it. Its basically an expensive cd player when I start it up once a week for its own good!
2002 jeep grand cherokee. Consumer writes in regards to occupant restraint control module recall notice. *smd the consumer stated the was an electrical sound coming from the dashboard area in the vehicle. The dealer wanted to charge the consumer $195 diagnostic fee. The consumer stated no one at the dealer wanted to assist him and open the case number. On march 6, 2013, while driving, the air bags inadvertently deployed. The consumer blacked out for a second or two, and was hit on the right rear passenger side bumper. The vehicle then slid forward as he tried to avoid hitting the left sidewall of the bridge, in which the vehicle went into a spin side ways.
2002 jeep grand cherokee. Consumer writes in regards to a defective airbag system occupant restraint control module recall notice. *smd the recall notice stated, the parts were not available. After three months of not hearing from anyone, the consumer contacted the dealer, and was informed, the parts were still not available.
Chrysler has issued over 10 recalls on my 2002 jeep grand cherokee and have failed to complete any of the required recall service. They have not received any parts from their suppliers to replace the defective parts covered under the recall. The amount of affected vehicles are over 950.000 chrysler has still failed to resolve any of the outstanding recalls on my vehicle, and has not offered substitute transportation after 9 months that the numerous recalls were issued, and not resolved due to zero availability of replacement parts. This is a major safety liability that chrysler is conveniently ignoring updated 06/4/13*lj
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that while parked, the air bag warning light illuminated as the warning chime began to sound. The contact received notification of the federal safety agency campaign number: 12v527000 (air bags) but was unable to obtain the remedy because the part needed to complete the repair was not available. The manufacturer was made aware of the issue. The vehicle was not serviced per the recall nor repaired. The approximate failure mileage was 80,000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign id 12v527000 (air bags: inadvertent air bag deployment) and contacted the dealer to secure an appointment for recall service. The dealer advised the contact that the parts needed to complete the repair had not become available. The contact was concerned because the vehicle could not be service within a reasonable time frame. The contact had not experienced a failure.
Received recall several months ago. Dealer says parts have not been made available.
2002 jeep cherokee. Consumer writes in regards to air bag module recall notice and seeks reimbursement. *smd the consumer stated chrysler first informed him, he would receive a refund within 60 days, from the time he sent the invoice in, back in january. However, when the consumer contacted chrysler months later, he was informed, he would not receive a refund. Recall # 12v527000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of the federal safety agency campaign number: 12v527000 (air bags). The contact called the dealer and the manufacturer in an attempt to schedule an appointment for the recall service however, neither could advised the contact on when the parts needed to complete the service would become available. The vehicle was not serviced. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated after receiving a recall notice for the federal safety agency campaign number: 12v527000 (air bags) the contact called the dealer to make an appointment. The dealer stated the part was not available to remedy the vehicle and they had no idea when the part would be available. The contact stated it's been four months since the contact received a recall notice. The contact also called the manufacturer regarding when the part would be available. The manufacturer also did not give a date regarding when the part would be available to remedy the vehicle. The contact had not experienced a failure. ..updated 09-18-13
Tl* the contact owns a 2002 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number 12v527000 (air bags: inadvertent bag deployment) and contacted the dealer to secure an appointment for recall service. The contact was advised by the dealer that the parts needed to complete the repair were not yet available. The dealer was unable to provide an estimated time for the recall parts to become available. The manufacturer was not contacted. The current mileage was 80,000.
Tl* the contact owns a 2002 jeep grand cherokee laredo. The contact stated that while driving approximately 55 MPH, the driver and passenger side front air bags deployed inadvertently. The air bag warning light illuminated as the failure occurred. The contact sustained injuries to the ribs, left breast and the right arm from the air bag deployment. The contact later received notification of the federal safety agency campaign id number: 12v527000 (air bags) after the failure occurred. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000 and the current mileage was 100, 000. Updated 10/18/13
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received a notice for the federal safety agency campaign number: 12v527000 ( air bags) and was very concerned since he believed the failure specified in the notice was a very serious safety issue and the parts were not available. The dealer was not contacted. The manufacturer was made aware of his concern but they were not able to provide a time frame of when the parts would become available. The contact had not experienced a failure. The current mileage was 114,000.
Recibi el primer "safety recall m35/the federal safety agency-12v‑527 airbag system occupant restraint control module. El dealer me requiere la segunda noticacion para poder areglar el vehiculo y todavia a la fecha de hoy no le he recibido yo hice el primer complaint con ustedes el dia marzo 2013 y el numero de complaint es10503125. Gracias.
Tl* the contact owns a 2002 jeep cherokee laredo. The contact received a recall notice for the federal safety agency campaign number: 02v099000 (air bags). The contact attempted to have the vehicle repaired under the recall but was informed that the parts were not available. The contact also mentioned that the notice was received 3 months ago. The manufacturer was contacted. The contact had not experienced a failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of the federal safety agency campaign id number: 12v527000 (air bags). The manufacturer was contacted but was unable to provide an expected date for the parts to become available to complete the recall repair, as mentioned in the recall summary. The contact had not experienced failure.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer for diagnosis. The technician stated that the occupant restraint control module was defective and would have to be replaced but the part was unavailable. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 102,000.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light would intermittently illuminate. In addition, the anti-theft system would malfunction. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags). The contact spoke with the dealer and was advised that the parts needed to complete the recall repair were not available. The dealer was not able to provide a date in which the parts would become available. The manufacturer was not contacted. The failure mileage was 101,000.
I receipt safety recall m35/the federal safety agency 12v‑527 on february 2013, every day call to the office dealer and said, I am not receipt the part. Please call again. I have problem because the airbag warning light is permanent on. Thank you so much for your attention and this problem.
I was sent a letter from chrysler about my jeep grand cherokee airbag problem. In november of 2012 this vehicle, which is driven by my 20 year old daughter, had the airbag light illuminate. I contacted our mechanic here in bend, oregon and he informed me that the airbags were not functioning and that immediate attention was needed to repair this problem. I did not allow my daughter to drive the car and had the repair made at a cost of about $500.00 dollars. Shortly after this repair, I received the recall notice from chrysler and talked to my mechanic who confirmed that this is exactly the repair that was made. I send chrysler the repair bill as they stated on the recall form. Two weeks ago I received a phone call from chrysler informing me that the parts are not available to fix this problem and they are not sure of what is causing the problem, therefore they will not be refunded for this repair. Chrysler is trying to delay or deny this very serious safety issue and I do not appreciate the way this was handled.
I received a recall notice approximately two months ago saying the vehicles air bags may deploy without notice or incident. I have repeatedly called to get this corrected and have been told that the part is not available. I called the chrysler headquarters and was told that the part has not yet been manufactured and there is no timeline for when the part may come in.
2002 jeep grand cherokee. Consumer writes in regards to air bag light malfunction in vehicle. *smd the consumer stated the air bag light illuminated and a tone would sound 2-3 times. It happened on and off for a couple of months. The vehicle was taken to the dealer. However, the technician was unable to find a problem.
Chrysler announced a recall of my 2002 jeep grand cherokees m35/the federal safety agency 12v‑527 informing me that there was "a small chance of an electrical overstress could occur and if this overstress condition occur, it could cause damage to the orc computer chip causing the airbag light to illuminate, followed almost immediately by an inadvertent deployment of the front or side airbag! Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." chrysler intends to repair my vehicle, however; the part is currently not available. Why is it taking chrysler sooo long with producing this part??? I contacted my local chrysler dealership only to find out, the dealer had no knowledge of this recall and could not advise if my vehicle was even safe to drive. This is extremely poor customer service and needs to be resolved, asap. It would appear since this vehicle is more than 10+ years old chrysler does not have any intentions on the repair and does not want to accept liability if an accident occurs while I am driving it. Again, extremely poor customer service!!!!!!!
In november 2012, chrysler and you announced a recall of my and just under a million other 2002 jeep grand cherokees m35/the federal safety agency 12v‑527. It is now three months later. About three weeks ago, I received a recall notice, telling me, firstly there was a recall (does it really take two+ months to notify me?) and that chrysler was hoping the parts for a permanent fix, currently unavailable, would be available as quickly as possible -- with absolutely no hint of how long this might be. Does it really take more than three months to manufacture and distribute a part involved in a safety recall -- "a small chance of an inadvertent deployment of the front ...or side airbag! Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." and, as for the federal safety agency, shouldn't you be prodding chrysler to hasten the completion of this recall?
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated that the federal safety agency campaign number:12v527000 (air bags) had exceeded a reasonable time for repair. The manufacturer advised that the new part might be available in march of 2013. The vehicle was not repaired. The approximate failure mileage was not available and the current mileage was 120,000.
Was driving and all of a sudden the air bag light and check engine light came on. Now they wont go off. Check engine light has been hooked up to computer but all it says is that there's an emissions leak but no one can find it. The air bag light wont go off.
Tl* the contact owns a 2002 jeep grand cherokee. The contact stated the air bag light illuminated constantly. The vehicle was taken to the dealer who stated there was a recall but his VIN was not included. The recall the federal safety agency campaign id number: 12v527000 (air bags: frontal: sensor/control module). The manufacturer was notified but did not offer any assistance since the VIN was not included. The failure mileage was 150,000.
Tl* the contact owns a 2002 jeep grand cherokee. While driving approximately 50 MPH, the air bag warning light illuminated. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure and advised the contact that the vehicle was not included in the federal safety agency campaign id number: 12v527000 (air bags). The approximate failure mileage was 213,009 and the current mileage was 213,110. The VIN was not available.
Front end crash where I was hit by another car, neither of the front end airbags deployed, resulted in head, jaw, and neck injuries that would not have happened if airbags went off.
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