Tl*the contact owns a 2002 jeep grand cherokee. The vehicle was repaired for the federal safety agency campaign id number 06v199000 (engine and engine cooling:cooling system:fan). After the recall was repaired, the temperature gauge began to increase towards the hot level. Speed was not a factor because the failure occurred whenever the engine was running. The contact stated that the heat would not work and the check gauge warning indicator light illuminated. He placed anitfreeze into the radiator and the failure temporarily stopped. The radiator had to be refilled with antifreeze every four days. The vehicle was taken to the repair shop and they stated that the part that the hose connected to failed. The failure mileage was 90,000 and current mileage was 94,000. Updated 01/09/08.*lj the consumer was unable to turn the heat on because anti-freeze would leak.
2002 Jeep Grand Cherokee engine complaints
Page 4 of 7: complaints 71 to 100 of 172, newest first, as owners wrote them.
Tl*the contact owns a 2002 jeep grand cherokee. While driving 35 MPH, the engine warning light illuminated. The contact took the vehicle to the dealer and they stated that there was a leak in the vent valve. The dealer replaced the vent valve and there were no further occurrences. The dealer and manufacturer stated that his VIN was not included in the federal safety agency campaign id number 01v348000 (engine and engine cooling: exhaust system: emission control). The failure mileage was 92,870 and current mileage was 93,100.
Five (5) oxygen sensor failures/replacements between 24,000 and 41,000 miles - at 24, 25, 39, 39, 41 thousand miles. Dealer service department cannot find cause. Manufacturer refers me back to dealer. Last failed o2 sensor is available.
2002 jeep grand cherokee for the cooling fan. Customer stated that the fan blew while on vacation and when the fan blew it also broke the radiator and the shroud. He says this happened because the dealer said they did not have the part. *kb the consumer stated he wants to be reimbursed for unexpected expenses due to the recall not being performed on the vehicle.
Tl*the contact owns a 2002 jeep grand cherokee. The contact stated that the electric fan detached, shattered, punctured the radiator, and tore the insulation underneath the hood. The failure occurred while driving between 15-25 MPH. The dealer stated that nothing could be done since the vehicle was out of warranty. The contact ordered all the parts himself and had the vehicle repaired at a different repair shop. The mechanic informed him of the federal safety agency recall number 06v199000 (engine and engine cooling:cooling system:fan), however, the manufacturer stated that his VIN was not included. The current and failure mileages were 75,000.
Tl*the contact owns a 2002 jeep grand cherokee. While driving approximately 20 MPH, the contact heard what sounded like gunshots. He later discovered that the noise came from his own vehicle. He noticed that the needle on the temperature gauge was increasing. He pulled the vehicle over and it began to overheat. The contact lifted the hood and removed the radiator cap. As a result, scalding hot water poured out and cut his left eye and burned his right hand. A gentleman who was present at the scene provided the contact with water. He used the water to nurse his wounds. A nearby mechanic stated that the fan blade shattered into several pieces along with the guard above the fan (shroud). The mechanic informed the contact to call chrysler. The contact called stevens chrysler motors and was hung up on twice by the same person. His vehicle was towed to park motors and they reimbursed him for $900 worth of repairs. The contact plans to notify his attorney's general office and the better business bureau in regards to the poor service from stevens chrysler motors. The contact received a recall notice approximately two weeks ago regarding the fan. The contact has receipts and paperwork concerning the failure. The powertrain, purchase date, and recall number were unknown. The current and failure mileages were 94,000. Updated 08/29/07
Tl*the contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle failed to blow warm air when the heater was activated. The dealer stated that the blend doors failed and did not make the repair. The current mileage was 62,000 and failure mileage was 33,000.
Tl*the contact owns a 2002 jeep grand cherokee. While driving 30 MPH, the vehicle overheated and smoke appeared underneath the hood. The dealer stated that the radiator fan was defective. Recall # 06v199000 (engine and engine cooling:cooling system:fan) was found. The contact spoke with the dealer on july 3, 2007 and they stated that they did not have the part. As of july 17, 2007, the vehicle has not been repaired. The current and failure mileages were 84,000.
Tl*the contact owns a 2002 jeep grand cherokee. The contact received recall notice # 06v199000 (engine and engine cooling:cooling system:fan). On july 11, 2007, the electric radiator fan blade fractured and separated on his vehicle. The failure damaged the radiator, caused the engine to overheat, and caused the head gasket and headers to fail. The dealer stated that they will only repair the fan blade under the safety recall, even though the contact believes this LED to the other failures. The current and failure mileages were 121,000.
Tl*the contact owns a 2002 jeep grand cherokee. The contact stated that the plastic fan blades of the electric radiator fan were overheating. He took the vehicle in to be serviced prior to receiving a recall notice and the recall repair was not performed. He spoke with the dealer who stated that the recall work was already done. However, the contact does not believe that because the manufacturer will not offer reimbursement. The recall # was unknown. The current mileage is 90,000 and the failure mileage was unknown. The consumer stated she tried to obtain a copy of the receipt for reimbursement, but was informed after sending over the receipt to daimler chrysler that the receipt provided was not enough. The consumer then tried to obtain more information for drivetime but to no avail. The consumer wants to be reimbursed for the recall repair performed on the vehicle. Updated 08/02/07
2002 jeep grand cherokee safety recall f-25- electric radiator fan customer states that the radiator fan motor locked up caused the fan blade went through the radiator causing the radiator to leak antifreeze customer wants reimbursement**cc a recall had been issued for the problem the consumer had already experienced. The consumer submitted the receipt to the manufacturer. The manufacturer wrote the consumer back and stated the repair bill she submitted did show of the replacement parts that were involved in the recall.
F25 recall-radiator fan blade failure-"subsequent" damage to radiator beyond repair-replacement only-no help from recall center or local dealer-the consumer is expected to pay the bill for the recall failure damage to other parts of vehicle
Tl*the contact owns a 2002 jeep grand cherokee. On september 20, 2005 the radiator fan failed while driving 20 MPH. The contact stated that the vehicle began to make loud noises when the the electric radiator fan fractured and separated into 50 pieces. She took the vehicle to a mechanic and had the radiator fan repaired. Afterwards, the contact received safety recall # 06v199000 regarding engine and engine cooling:cooling system:fan, and would like to be reimbursed. The dealer stated that the vehicle hasda hole in the radiator, and her request was denied because the failure was previously repaired. The current mileage is 70,000, and failure mileage was 65,000. The radiator failed at both mileages.
1)unknown, purchased as pre-owned 2)vehicle won't start right away, turn key to start then wait approx 10 seconds and try again, typically will then start, all other electrical parts would come on. On two occasions vehicle was towed because it would not start at all. Entire electrical system went haywire, no gauges, power windows and locks did not work. Heat/AC blower randomly works. 3)computer was replaced, starter was replaced, ignition switch was replaced. Problem still exists, but much more infrequently. Was advised by phil long jeep repair that there is no part available to repair blower on heat/AC unit. Windows fog and freeze, no visibility. This has been an ongoing problem for many months. Complete failure occurred sometime in march 2007.
I received safety recall f25-electric radiator fan, back in november of 2006. I called the dealership to schedule repair and was told that there was a national backorder on the part. I was informed that I would be contacted, once the part was received. I have made several calls to the dealership, to try and schedule the repair and have not gotten an appointment as of yet.
Tl* - the contact owns a 2002 chrysler jeep grand cherokee. The vehicle was overheating and the fan was vibrating. The failure mileage was 115,000. The contact had the fan assembly replaced, and approximately one month later he received a recall for the fan assembly. The contact mailed the receipts to daimlerchrysler. The manufacturer denied reimbursement because they believed that the fan blades did not need to be replaced. The contact has the repair invoice. The current and failure mileage were 115000. Ak the consumer stated the jeep has ran perfect since the repair but daimler chrysler refuses to honor their recall notice. Updated 08/13/07
This is a complaint on the daimler chrysler dealership that I went to have the electric radiator fan replaced due to the safety recall f25. I made an appointment for 8:00 am at south bay chrysler jeep dodge on 20900 hawthorne blvd., torrance, ca 90503. Based on the letter I received I knew service would take approx 1.5 hours. The service manager raymond told me it would be ready in 2 hours. I told him that I had a business appointment at 2:00 pm that I could not miss and I was reassured that my car would definitely be ready in time. When my vehicle wasn't ready at 12:00 pm, I called the dealership only to be treated very rudely by the service receptionist. I was told they hadn't even started working on my car and that raymond went to lunch and I would have to wait until he returned at 1:15 pm to get an update. I told her that was unacceptable, that it had already been 4 hours and I needed my car. She told me that I could come get my car because they hadn't started working on it yet, but without being serviced. I was okay with that. Once I got to the dealership, I was told that my car was completely taken apart and undriveable. I was left stranded. A two hour job turned into a 9 hour job and it severely affected my time. I was not offered an apology, yet was treated very rudely for being a nuisance to them.
Customer has concern about recall f-25- electric radiator fan**nar**cc the vehicle's fan broke.
Safety recall f25-electric radiator fan.
I received a recall for my jeep grcher laredo-VIN 1j4gx58s82c29xxxx to replace the plastic fan belt. The dealer tamiami chrysler jeep miami fl, claimed they did not have the part in stock. After three call over a two month period, no response form the deal to fix. In the meantime the fan belt fractured and separated and damaged the radiator. We took the car to the dealer and they fixed the problem, but charged us $387.34.
Tl* - while driving at 10 MPH the blade from the cooling fan popped off and penetrated the radiator. The mileage at the time of failure was 33000. The contact was concerned because she felt that vehicle should be covered under the federal safety agency recall 06v199000.
Tl*- the contact is not happy with the service that he received from the chrysler corporation. The contact has received a recall notice on his 2002 jeep grand cherokee. The notice said that he had to contact the aaa to have the vehicle towed to dealership. The contacted stated that dealership will not reimburse him for the vehicle being towed. The recall is for the electrical radiator fan. The dealership gave tentative date of 12/19/06 by 5:00 pm.
Unable to remedy safety recall f25 - electric radiator fan.
Dt*: the contact stated a the federal safety agency recall letter #f25 for the engine and engine cooling: cooling system: fan, was received two months after the electric fan blade module was replaced. The manufacturer refused to reimburse the contact due to the module being replaced and not just the fan blades. Updated 1/19/2007 - the vehicle had been overheating as a result of the failure.
My wife & I own a 2002 jeep grand cherokee that we purchased new. We had overheating problems with the vehicle and took it to our chrysler dealership june 23, 2006 to have it repaired. The dealership determined that among other things, the cooling fan was not working properly and needed to be replaced. I had researched the problem and learned from your website that on june 6th,, 2006 chrysler group announced that it was recalling our jeeps cooling fan for potential separation of the fan blades (attachment). I told our repair advisor of the announced recall and despite having an unrelated problem with the fan I didn't want to pay to replace a part that chrysler was going to replace per the recall. He told me that because chrysler had not completed the administration of the recall I would have to cover the cost of repairs but would be reimbursed when the recall made it through the system. On august 30, chrysler completed the administration of the recall; I followed the instructions for reimbursement and was reached by a chrysler customer service representative by telephone. The representative stated that I was not going to be reimbursed for repairs because the recall notification occurred august 30 and I had replaced the recalled fan june 22nd for an unrelated problem. I stated that the recall was announced june 6th; I replaced the fan after that date; my statement fell on deaf ears. I believe chrysler is failing to live up to the recall; chrysler should reimburse me for the replacement of the cooling fan plus labor because I had replaced it at my expense more than two weeks after the recall was officially announced. I should not be castigated because chrysler took greater than two months to administer the recall. Please contact me with what you feel is the proper remedy.
Dt*: the contact stated a the federal safety agency recall letter # 06v199000 regarding the engine and engine cooling: cooling system: fan was received after the fan blades fractured and caused damage to the radiator and the engine, while driving 5 MPH. An independent service dealer replaced the fan and repaired the radiator. Then the vehicle was towed to the service dealer for repair to the engine. The manufacturer was notified.
2002 grand cherokee overheated and had to be towed to mechanic. Fan blade separated from the fan, which put a hole in the radiator. *ts the failure occurred on august 24, 2006. The consumer feels that the failure stems from a recall that was issued on august 30, 2006 by daimler chrysler. The dealer that serviced the vehicle indicated that the vehicle would not be covered under the recall because the failure occurred prior to the recall being received. After repaired the vehicle overheated again. The vehicle was taken to the dealer who determined that the fan relay switch had to be replaced as well as the thermostat. While repairing that problem the technician found out that the vehicle had a blown head gasket. The dealer didn't have the parts available to replace it. The head gasket was replaced under warranty. The transmission cable broke while the dealer was test driving the vehicle. The consumer request reimbursement for all repairs.
Consumer complaint requesting reimbursement for electric radiator fan on 2002 grand cherokee. *ts the failure occurred while the vehicle was being driven 65 MPH. The fan broke it caused damage to the radiator which caused the vehicle to overheat.
Dt*: the contact stated while driving 35 MPH, there was a loud clunking noise heard from the front end of the vehicle. This was followed by the temperature warning light illuminating, and the engine overheating. The vehicle was towed to a service dealer, who determined that the cooling fan had separated. The radiator fan, the shroud and the radiator were all replaced. There was a the federal safety agency recall # 06v199000, which pertains to the engine cooling fan. The vehicle was not included in the recall due to the VIN.
Dt*: the contact stated the engine overheated and cracked the radiator due to the radiator fan having fractured into pieces. The service dealer was contacted for repairs. The contact heard of a recall for the same issue in a news report, but was informed by the service dealer and manufacturer that there was no such recall in effect. At a later date the manufacturer was notified of a the federal safety agency recall #06v199000; regarding engine and engine cooler, cooling system fan by the contact. The vehicle was not included in the recall due to the VIN.
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