Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 12v527000 (air bags) and 15v046000 (air bags). The contact stated that the parts were not available for an extended period of time. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact had not experienced a failure. Updated 6/11/15*cn the consumer donated the vehicle to charity. Updated 9/18/15
2003 Jeep Grand Cherokee airbags complaints
Page 6 of 10: complaints 131 to 160 of 256, newest first, as owners wrote them.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v046000 (air bags); however, the part needed to service the vehicle under the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl*the contact owns a 2003 jeep grand cherokee. The contact stated that the fuel tank exposed under the rear of the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 15v046000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
Tl*the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign id numbers: 09v117000 (seats), and 15v046000 (air bags). The contact stated that the parts were not available for months. The dealer did not give a specific date for when the parts would become available. The manufacturer was notified of the delay. The contact was not experiencing a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 15v046000 (air bags). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 12v527000 (air bags) and 15v046000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 12v527000 (air bags) and 15v046000 (air bags), however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl*the contact owns a 2003 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 15v046000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl*the contact owns a 2003 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated indicating a malfunction several times. The contact was included in the federal safety agency campaign id number: 12v527000 (air bags), 15v046000 (air bags) and stated that the dealer was not able to determine when the part would become available to schedule the recall repair. The manufacturer was notified of the failure and was unable to provide a reasonable time frame to schedule the recall repair. The failure mileage was not available.
Tl*the contact owns a 2003 jeep grand cherokee. The contact was included in the federal safety agency campaign id number: 12v527000 (air bags). The contact stated that months later, the air bag warning lamp remained illuminated indicating a malfunction. The vehicle was taken to an authorized dealer. The technician was unable to diagnose the failure. The recall remedy failed to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 121,036.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 12v527000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated while driving approximately 45 MPH, the air bag light illuminated and the frontal air bags deployed on both the driver and passenger sides. The contact was injured and medical attention was required. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that they were aware of the federal safety agency campaign number: 12v527000 (air bags) prior to the failure, but did not have the vehicle inspected. The approximate failure mileage was 65,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that the air bag warning light illuminated intermittently and without warning. The vehicle was taken to the dealer. The technician was unable to duplicate the failure but reset the sensor as a temporary remedy. The vehicle was repaired under recall the federal safety agency campaign number: 12v527000 (air bags).the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 100,000. Updated 02/10/15*lj updated 9/5/2017
Tl* the contact owns a 2003 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 12v527000 (air bags); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 12v527000 (air bags); however, the part was unavailable to repair the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the delay. The contact had not experienced a failure.
About 2/27/12 received safety recall notice, m35/the federal safety agency 12v‑527, called 800 # person said should receive letter end of march to schedule appointment with jeep. No letter, no call from jeep, I called superstition springs jeep, person said part not available will call when is. 4/24 called 800 #, person said must wait for part. 6/15/12 jeep said still no part. 11/8/12 called jeep, mgr said part here 11/20/12..took jeep in for repair 11/20/12....service kept car entire day and when picked up service said still no part. 1/30/13 received second safety recall notice, called superstition springs jeep service, said still no part will call when it comes in. 8/8/14 received third safety recall notice, called superstition springs jeep service, no return call. The air bag on our jeep is making very strange noises. For safety reasons we must get this repaired immediately. We are so concerned that the bag will deploy while driving. Please help us get this taken care of. We are at risk of someone be seriously hurt or possibly loosing their life.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 12v527000 (air bags). The contact stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated the federal safety agency campaign number: 12v527000 (air bags) had exceeded the reasonable amount of time for repair. The dealer stated the parts were not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had experienced the failure. The air bag light was viable on the instrumental panel. The failure mileage was 100,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number:12v527000 (air bags) and stated that the part needed to perform the repair was unavailable. The manufacturer was not notified of the issue. The contact has not experienced a failure.
In 2012 we received our first recall notice from chrysler group llc. I responded by setting up an inspection appointment with them. They later cancelled the appointment. In 2013 I received the 2nd recall notice. I set up another inspection, they inspected the vehicle and told me that they did not have the part on hand to make the repair. They would order the part and call me. They never did call back. I called them later that month to check on the part and they stated they never received the repair part. Now I get a third recall notice. This is a company vehicle that transports many passengers throughout the year. We are indangering lives. I have expressed this to chrysler and they never respond with a repair. Please help.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that the air bag warning light remained illuminated. The vehicle was taken to a dealer, who replaced the air bag system orc module but the failure recurred. The contact also received three notifications of the federal safety agency campaign id number: 12v527000 (air bags). The contact was waiting for instructions from the manufacturer to get the dealer to remedy the vehicle. The approximate failure mileage was 172,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that while driving approximately 35 MPH, the air bag warning light illuminated intermittently. The contact stated that the failure occurred after having the vehicle serviced under the federal safety agency campaign number: 12v527000 (air bags). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that while driving at 35 MPH, there was a chime inside the vehicle as the air bag warning light illuminated. Additionally, the rear passenger side air bag deployed inadvertently. The vehicle was towed to a dealer where it was to be repaired. The contact received notification of the federal safety agency campaign number: 12v527000 (air bag) two years ago prior to the incident but the part was not available to do the repair at the time. The manufacturer was made aware of the failure. The approximate failure mileage was 152,000
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The contact mentioned that the vehicle was previously repaired under the federal safety agency campaign number: 12v527000 (air bags) but the failure recurred. The vehicle was not diagnosed for the recent failure or repaired. The manufacturer was not made aware of the failure. The failure mileage was 179,913.
While driving north on I-75 from manatee county to tampa to go to work, both side air bags self-deployed. I had the car towed to ferman jeep on sr 54. I called chrysler and was told that the incident had been elevated and that an investigator would go out and call me within one business day. I called the next day and was told that the issue had been escalated and that I would be called within 1-2 business days, meaning thursday. I called thursday and was told I needed to wait until 8pm that evening. No call. I called saturday requesting an update on my vehicle. No call. I called this morning monday july 7, requested to speak with a supervisor and was told that was not possible. I have no update on my only form of transportation and am desperate to understand, if my vehicle can be fixed. I need temporary transportation. I commute 100 miles in this vehicle every day. I need help escalating my case to the proper people. Thank you.
I have received a safety recall notice from chrysler group llc instructing me to contact a local chrysler jeepdrid dealer to resolve this problem. I have contacted two dealer, one in jamestown, ny and one in cory, pa. I get the same run around from both dealer. They don't have the and will order them and call me to schedule an appointment. I waited six months on the dealer in jamestown before contacting the dealer in cory, pa. I explained my problem to the service manger and ask if they could do the repairs. That was 2/5/14, he assured me they could do the repairs and would order the parts needed. As you can see that has five months and still no word. Please advise me on what I should do to resolve this issue. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2003 jeep grand cherokee. Immediately after the vehicle was serviced for the federal safety agency campaign id number: 12v527000 (air bags), the air bag indicator illuminated on the instrument panel. The dealer stated that the air bag control module needed to be replaced. The manufacturer was notified. The failure mileage was 72,000. Updated 8/14/14*cn the consumer stated the dealer advised the airbag control module had a short and needed to replaced. Updated 08/26/2014
2003 jeep grand cherokee. Consumer writes in regards to no follow up on the parts for airbag system recall and air bag light is on.
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