I was driving and I rear ended a truck driving between 30 and 35 miles per hour. Brakes were not applied there were no skid marks. The air bags failed to deploy. I contacted jeep service regarding the issue and was informed that there is a recall on the airbag system. I asked to please schedule my vehicle for service on this recall and was told that no one in the united states had the parts to fix the problem. I am extremely concerned that this could happen again.
2003 Jeep Grand Cherokee airbags complaints
Page 9 of 10: complaints 221 to 250 of 256, newest first, as owners wrote them.
Tl* the contact owns a 2003 jeep grand cherokee. The contact received the federal safety agency recall notice the federal safety agency recall campaign id number 12v527000 (air bags). There are no failures at this time. The contact was concerned since the dealer stated the parts are not available to repair the recall. The VIN was not available. The current mileage was 117,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated received the federal safety agency recall campaign number: 12v527000 (air bags). The manufacturer was made aware of the recall notice. The contact was informed that there was no approximate date as of when the part would be available. The vehicle was not repaired. There are no failures at this time. The current mileage was 84,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that he received notification of the federal safety agency campaign number: 12v527000 (air bags) in february 2013. The contact stated he attempted to have the vehicle repaired on numerous occasions but the dealer and the manufacturer both stated that they did not know when the parts that were needed to service the vehicle per the recall would become available. The contact stated that he called the manufacturer in june of 2013 and received the same response. The vehicle was not serviced. The contact had not experienced a failure. Returned by usps on 7/8/2013. 2nd attempt on 7/11/2013 failed.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The contact received the federal safety agency recall campaign number: 12v527000 (air bags) approximately six months ago. The manufacturer was made aware of the failure and stated the parts was not available. The vehicle was not repaired. The approximate failure mileage was 105,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that he received notification of the federal safety agency campaign id number: 12v527000 (air bags) in january 2013. The parts were unavailable. The vehicle was not repaired. The manufacturer was contacted three times and the contact was told that the parts were still unavailable. The contact had not experienced a failure. Updated 7/22/13
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that after receiving notification of the federal safety agency campaign I.d. Number 12v527000 (air bags) the contact called the dealer for an appointment. The dealer stated that there were not parts available to remedy the recall. Three months later, the dealer still did not have the necessary parts to service the vehicle under the recall. The contact had not experienced a failure.
2003 jeep grand cherokee. Consumer writes in regards to air bag occupant restraint control module recall notice. *smd the dealer informed the consumer, the parts were not available. However, the dealer informed the consumer, the parts would be available by the end of march. As of may 2013, the parts were still not available. Updated 07/30/13
I received a recall notice from chrysler corporation in october 2012 regarding defective airbag with the possibility it would deploy without warning. I was told my car would be repaired when the parts became available. It is now may 28, 2013 and the parts are still not available. I contacted my local jeep dealer as well as chrysler corporation. In the meantime, I am afraid and unable to drive this car for fear the airbag will deploy. It has now been idle in my driveway for more than seven months. I cannot drive this car and I cannot sell it with the knowledge that it has a very serious mechanical defect.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated there was a recall associated with the federal safety agency campaign id number 12v527000 (air bags); however, the remedy part was unavailable. The manufacturer was notified and they were unable to provide an estimated date when the part would become available. The contact had not experienced failure at this time.
Tl* the contact owns a 2003 jeep grand cherokee. The contact was driving approximately 65 MPH when the air bag warning indicator illuminated intermittently. The vehicle was taken to an authorized dealer, who detected that the failure was related to the occupant restraint control module. The contact referenced the federal safety agency campaign id number: 12v527000 (air bags) however, the remedy part was unavailable. The manufacturer was notified and they were unable to provide an estimated date for the part to become available. The failure mileage was unavailable.
2003 jeep grand cherokee. Consumer writes in regards to airbag system occupant restraint control module recall notice 12v527000. *smd the consumer never received any follow-up recall notice. He decided to have the repair done, at an independent repair facility. He is now seeking reimbursement. Updated 08/15/13
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that the driver and passenger frontal air bag deployed erroneously. The vehicle was taken to the dealer who performed a diagnostic which located the failure at the occupant restraining control module but the part was no longer available for the repair. The manufacturer was made aware of the failure. The failure and current mileage was 164,000.
While driving on the highway, a light came on the dash, the air bags deployed and I lost complete control of the car causing me to crash into some trees and flip the vehicle. It was totaled. *tr spoke w/ owner but veh is no longer avail. Added VIN.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that while driving 5 MPH, the air bag deployed erroneously. The contact sustained minor injuries as a result of the deployment. The vehicle was not taken to the dealer for inspection. The dealer was notified and stated that they had never heard of any such failure. The vehicle was not repaired. The manufacturer was notified and stated that they would send an investigator to further inspect the failure. The failure mileage was 80,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact stated that the air bag warning light illuminated on the instrument panel. The contact stated that two months prior to the warning, the air bag was replaced because of failure. The contact took the vehicle back to the dealer and was told that there were no problems found within the air bags. The failure mileage was not available. Updated 10/11/12*lj updated 10/15/2012
Tl* the contact owns a 2003 jeep cherokee. The contact stated that the front passenger air bag deployed while parking. The contact then attempted to exit the vehicle and the front driver's air bag deployed, cutting her arm. The vehicle was towed to the dealer. The dealer was unable to diagnose the failure. The manufacturer was not notified. The failure and current mileages were 172,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact was driving 15 MPH when both frontal air bags deployed simultaneously. There were no injuries. The vehicle was taken to the dealer who advised that because the vehicle was eight years old, they would not be responsible for repairing the vehicle. The manufacturer was contacted who send out an investigator to further assess the failure. The investigator advised that the failure did not deem involvement of the manufacturer and no further assistance would be provided. The vehicle was taken to three different mechanics who advised that there was an electrical failure that caused the deployment and that the vehicle could not be repaired. The contact was advised that the electrical system could be repaired but would only cause the air bags to deploy again. The insurance company also refused to repair the vehicle. The failure mileage was 98,000.
Tl* the contact owns a 2003 jeep grand cherokee. The contact was driving 25 MPH when the front driver and passenger side air bags suddenly deployed. The contact suffered minor burns to the wrist and the passenger suffered minor burns to the knees as a result of the air bag deployment. The windshield was also fractured. The contact called the manufacturer regarding the failure and the manufacturer advised that the vehicle was outside of warranty and there were no recalls for the failure therefore, they were unable to assist. The vehicle was not involved in a crash. The failure mileage was 99,700.
Tl*the contact owns a 2003 jeep grand cherokee. The contact stated while the vehicle was in the driveway and not turned on, the air bags deployed. The contact was told by the dealer that they were not responsible. The VIN was unknown. The failure mileage and current mileage was 118,000.
Tl*the contact owns a 2003 jeep grand cherokee limited. The contact stated that after parking the vehicle for several minutes both air bags deployed on the driver and front passenger side of the vehicle. No one was injured. The contact called the dealer where the vehicle was purchased and they offered no assistance. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 130,000.
Tl*the contact owns a 2003 jeep grand cherokee. The contact stated while driving 5 MPH the air bag indicator illuminated on the instrument panel. The dealer determined that the passengers air bag sensor module was defective. The manufacturer assisted with some of the repairs, but the failure recurred. The failure and current mileage was 68,300. Updated 11/03/11 *bf the mechanic found the wiring harness to the air bag module was extremely hot, which caused the air bag module to short out again. The short caused major damage and the module had to be replaced. The air bag light illuminated again. It was determined the wiring harness was broken due to the way it was installed when the vehicle was manufactured. Updated 03/08/12
While driving approximately 25 MPH on a small city street, both front air bags on our 2003 jeep cherokee spontaneously deployed. There was no collision and no reason for the air bag deployment. The road was smooth and the weather was clear. Police checked the vehicle and verified there was no damage to the outside of the vehicle. My wife, who was driving the vehicle, appears to have only minor injuries but will be checked by a doctor today.
Tl*the contact owns a 2003 jeep grand cherokee. While the vehicle was travelling at approximately 50 MPH, another vehicle on the other side of the road moved into the contacts lane and both vehicles collided in a frontal crash. While the passenger side air bag deployed, the driver side air bag did not. The contact suffered head injuries. A police report was filed. She called the manufacturer and filed a report; no assistance was provided. The vehicle was totaled but no one inspected it to find out why driver side air bag did not deploy. The current and failure mileages were approximately 80,000.
Airbag light goes on and off randomly while driving. Is the airbag working or not? Dealer couldn't confirm without a $1200 fee.
Tl*the contact owns a 2003 jeep grand cherokee. While driving approximately 5 MPH on a dirt covered road, the engine began to rev excessively followed by unintended acceleration. The vehicle failed to slow down and struck a metal pole. The air bags failed to deploy. The driver was transported to the hospital and sustained moderate injuries to the neck and back. The police were called to the scene and filed a report. The vehicle was completely destroyed and was towed to an authorized dealer. The insurance company was notified and is investigating the failure. The cause of the failure has not been determined. The VIN was unknown. The failure and current mileages were 72,000.
Tl*the contact owns a 2003 jeep grand cherokee. While driving 25 MPH, the contact was involved in a crash. She was unable to remember the details. The seat belts failed and slammed her into the steering wheel. Both frontal air bags failed to deploy. A police report was filed. She was transported to the hospital and sustained soft tissue damage to her knees, several bruises, a bruised chest, and other minor injuries. The vehicle was destroyed. The current and failure mileages were less than 120,000. Updated 09/23/09 *bf chrysler sent the consumer a letter stating the impact was not significant enough to deploy the airbags. The conclusion was supported by the readings from the onboard computer which disclosed no codes, indicating that the air bag was fully operational at the time of the accident. Updated 09/29/09.
Tl*the contact owns a 2003 jeep grand cherokee. While driving 40 MPH, the driver's side air bag deployed unexpectedly followed by the passenger side air bag two seconds later. There was no impact, crash, bumps on the road, or sudden braking to cause the failure. The contact shifted into park and exited the vehicle. She expected the frontal driver's side air bag to deploy, but it never did. She called the manufacturer and they opened an investigation; however, they did not assume responsibility for the failures. The vehicle has not yet been repaired and the contact believes that the failure was due to a manufacturer defect. The current and failure mileages were 90,000. Updated 04-17-09 updated 04/21/09.
2003 jeep grand cherokee laredo involved in head on impact with chevy avalanche 2-6-09. Drivers side airbag failed to deploy.
Oct 13, 2008 my 2003 jeep grand cherokee limited, VIN # experienced an unexplained driver and passenger airbag deployment, while stopped with the engine running. I was unhurt, but my passenger who was reaching over to shake hands with a neighbor was slightly injured (no hospitalization). Insurance, jeep dealers, extended warranty parties would not repair bags. Jeep (corporate) did send investigator and did arrange for air bags to be repaired at spring chrysler jeep in spring, tx. The dealer, per corporate directive, replaced both airbags and seat belt modules. They did not replace any wiring harnesses, or other associated parts. The dealer did not attempt to determine the actual cause of the accident. They were directed to send the removed parts to chrysler. Since they did not or would/could not disclose to me the defect and did not replace the entire system, I am very concerned (scared) for my safety. An uncommanded airbag deployment (rare or none documented since no severe injuries occurred) could have catastrophic consequences. The SUV is currently at the dealer. It was ready/repaired 16 dec 2008. I am not sure how to handle this. Could you please help? Tr jones
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