Recall notice v-62 since 11/01/2019 fuel pump relay if bad car will stop cause a crash
2012 Jeep Grand Cherokee fuel system complaints
Page 6 of 9: complaints 131 to 160 of 248, newest first, as owners wrote them.
My jeep all of a sudden stalled right before a sharp corner causing panic and loss of control of the vehicle. My family is scarred and my wife does not trust driving the vehicle especially after not even a week later we received a recall letter stating vehicle can stall but there's no solution!!!! When the jeep stalled I drove into a ditch unable to over power the all of a sudden tight steering and now I have suspension problems!
Tl* the contact owns a 2012 jeep grand cherokee. While driving 35 MPH, the engine stalled and all the indicators on the instrument panel illuminated. The contact was able to restart the vehicle and drive home. The contact received a recall notification for the federal safety agency campaign number: 19v813000 (fuel pump). The contact spoke with an unknown dealer and was informed to wait on the recall. The manufacturer was contacted and stated that the part was not available for the repair and advised the contact that they may need to replace the fuel pump; however, it may not correct the failure. The vehicle was not repaired. The failure mileage was not available. Vin tool confirms parts not available. (recall related incident) ts
Tl* the contact owns a 2012 jeep grand cherokee. While driving various speeds, the vehicle randomly shut off. After restarting the engine, the vehicle operated normally. The vehicle was taken to bz motors (6801 west branch hwy, lewisburg, pa) where it was diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 100,000.
Vehicle stalls while running at various speeds and at times will not start. The transmission periodically misses and makes hard knocking sound. Started doing this 2017
Vehicle stalls without warning. Vehicle is in motion, slowing to turn. Usually on a right turn near beginning of turn. Power assist steering and braking disabled. Has happened approximately 10-12 times since purchased in february 2019. Reported to dealership on march 5, 2019, at which time we were told it was a previous recall and they would order parts to redo recall. Informed today that a new recall was issued, but no solution is ready. Reporting for the federal safety agency records.*dt
Tl* the contact owns a 2012 jeep grand cherokee. While driving various speeds, the vehicle suddenly stalled. The vehicle was taken to scranton dodge (1146 wyoming ave, scranton, pa), but was not diagnosed or repaired. The contact was informed that the parts for the federal safety agency campaign number: 19v813000 (fuel system) were not available. The manufacturer was not notified of the failure. The failure mileage was 96,000.*cw
Email 2 of 2 here are my proposed solutions: #1 corporate pays the dealership to fix the recall problem with the fuel pump relay issue now with the current parts they have and then the dealer will fix it again when you get the correct recall parts in. You as chrysler can sort it out with the dealer and I as the customer am not asked to pay for a recall. #2 if my car is not able to be repaired until the recall parts are available, then provide me with a loaner car until my car is repaired. I expect to be contacted by end of business day with your proposed resolution. [xxx] on dec 4, 2019, at 10:48 am, us customer care wrote:  [xxx]; here is your case [xxx]. Thank you, fca customer service--doaa ref:_00dj01qsdf._5003zzc7yl:ref information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Email 1 of 2 attached is the email I sent to chrysler. Please help. [xxx] from: [xxx] date: december 4, 2019 at 11:12:21 am est to: us customer care , [xxx] subject: [xxx] case number [xxx] [ ref:_00dj01qsdf._5003zzc7yl:ref ] recall 18v‑813 recall info attached below my 2012 jeep grand cherokee VIN# [xxx] was towed to route 46 jeep in little falls, nj 4 days ago on 11/30/19. My jeep stopped in the middle of the highway sat evening, I was not able to pull over to the shoulder, I was on a steep curve with cars flying by beeping at me. It was terrifying and is a serious safety issue. It was determined and diagnosed by the dealership that this is due to the current recall out. My car is not driveable until this recall is remedied and the dealership informed me that they do not have the parts to repair my truck. It is disgraceful that you would allow me as a customer to be put in this type of situation, not even offering me a loaner car. I have been having to pay to uber to work, to physical therapy and to breast cancer treatment. This fuel pump related recall was issued over a month ago. If you are unable to repair an active recall, then you need to find an alternate resolution for me as the customer. To make matters worse I'm told if I pay for my recall it can be repaired with existing defective parts until the recall parts become available and being told I can attempt to collect my money back from corporate. This is unacceptable. Being that no one is able to provide me with resolution, here are my proposed solutions: information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
My jeep died on the middle of the highway on 11/30/19 during the evening. It is a serious safety concern as it stopped in the middle of the lane and the shoulder at a dangerous curve and cars were flying by beeping at me. I am very fortunate my jeep was not hit and I wasn't hurt. I had it towed to route 46 jeep in little falls nj where they diagnosed the problem as part of the current fuel pump recall. They told me I would have to pay for the recall as it is a new recall. A customer is not responsible to pay for a recall. I need your help. I need my truck to get to work and breast cancer treatment. The dealer has had it for 3 days trying to 'figure out' how to handle this situation. This is not acceptable. Can you please intervene. (recall related incident) ts
Chrysler made a recall on the fuel pump relay on nov 14, 2019. On nov 18, 2019 my vehicle completely stopped in the middle of the street and did so numerous time during the week. Luckily, I was never on the highway went it happened. I called chrysler they informed me it was one of the vehicles in the recall, however they did not have a solution at the moment and I had to wait until jan 2020. I could not drive a vehicle in that condition, so I took it to my mechanic. I called chrysler to inform them of this and they said to just submit the proof of the service. However, when I did submit the proof they declined it stating chrysler had not updated the recall and there were no parts. I should get reimbursed for the recall.
I had been experiencing problems with my car stalling while cranking or it would get hung up and cut right back off more than 3x numerous times so many I can't count! I called mopar service number because the first fuel pump relay call and they did absolutely told me to go to a dealership and run diagnostics which is around $200 right off the bat! This was may of 2019 here it is nov and there is not a remedy yet or parts available! I should not have to pay and be reimbursed especially when I called way before now about the same problem as before!
The federal safety agency recall number: opens new window takes away from VIN lookup section>19v-813recall date: november 14, 2019. I had numerous instances this past year where the vehicle stalled unexpectantly and then would not start. Had to have it towed to the dealer and they replaced the fuel relay but I had to pay for the service. I was told that this was the second time that the fuel relay had been replaced on my vehicle. Can I get my money back? Is this new recall a permanent fix or will I have to replace the part again within a year or two?
Fuel pump relay failing after recall was reported as completed.
The 2012 jeep grand cherokee overland I purchased two years ago has started to completely stall while driving causing the power steering to not function as well as the brakes. This engine power turns off randomly at around 10-15 MPH (when making turns, stopping and/or accelerating) but there are no warning lights that appear on the dash. All electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. The first incident was (easter) 28 april 2019. The car shut off around 10 miles per hour as I made a left turn crossing the incoming lane into a parking lot. Luckily there was no car coming or a serious accident would have resulted. The frequency of these types of stalls have become greater. They are happening at least once a week without any type of warning. The most recent incident was november 7th 2019. This vehicle was released from the dealership on november 1st, 2019. The vehicle has been taken to the dealership multiple times to find the problem as well as maintenance. Nothing has been found that would cause this. The dealership says the vehicle is perfectly fine. As simple test drive will not be able to find the problem.this is the same concern as fca recall t59 and the federal safety agency recall # 17v‑572.
There has been a sporadic issue when trying to start my vehicle where it'll make an attempt to turn over and get started but it's getting stuck as if it's maybe not catching the correct amount of fuel. I've also experienced seat belt issues with my seat belt light on and beeping as if it's not on but it would already be properly buckled in. I also had an issue with my engine cooling system that was cause some sort of leak
When the car is stationary it will not start when the button is pushed. The car shudders and the computer freezes. It can only start when the key is used in place of the push button. It seems as if the starter is not relaying to the fuel pump. This car underwent a big recall in march of 2017. The fuel pump, fuse box, battery and alternator were replaced. It was at the dealers for three weeks. The jeep broke down and had smoke coming from under the hood. Unfortunately, we received the recall notice three days after the problem occurred, so we had taken it to our mechanic. Then we had to have an additional tow to the dealership. (recall r09)
There was a recall for the fuel pump relay back in 2015. Mine was replaced in april of 2016 then again in 2017, 2018, and now once again needs to be replaced. I have paid for a new one and labor and its still faulty and happens about a year later every time.
I bought the car in a different state and ever since I bought it I've had fuel pump symptoms. Car stops getting fuel to it and wants to shut off. Now it won't shift gears without shutting off, it isn't getting any fuel to it at all even though there is fuel in the gas tank. I went to get gas because my gas light came on. I shut my car off to pump gas. When I was finished I went to turn my car back on and it sputtered and shook and didn't want to stay on. I tried to put it in drive and move away from the gas pump and it wouldn't hardly move. It was real jumpy (kind of like a car out of gas) I wound up having to get it towed home. Me and my fianc looked up possible problems and found that my model of jeep had recalls for faulty wiring for the fuel pump fuse and I want to know if there's something I can do to resolve my problem. I haven't even had my car for 6 months yet.
Jeep turns off and won't turn on for hours then it trued on
After failing inspection it was in shop 6 weeks for repair but was not repaired! It misses more than ever, most often during idle & has difficulty starting at times & you can smell gas sometimes making me fear it will catch fire.
My jeep has an ignition/starting problem. It will try to start but just keeps turning over. After 10 seconds it will stop then it will usually start after. Online it says the timp could be the problem.
Car is not maintaining power after starting. I have seen recalls for the car but jeep is denyong the claim
Tl* the contact owns a 2012 jeep grand cherokee. While driving 55 MPH, the vehicle stalled without warning. The contact was able to restart the vehicle after ten minutes while in traffic and drove home. The following day, the vehicle failed to start and was towed to tate dodge chrysler jeep ram (located at 2903, 7429 ritchie hwy, glen burnie, md 21061, (410) 766-2560) where it was diagnosed that the fuel pump relay failed and needed to be replaced. The vehicle was not repaired. The contact also stated that the same failure occurred previously and the vehicle was towed to her residence. The manufacturer was not notified of the failures. The approximate failure mileage was 97,000.
When getting off the expressway or highway my truck cuts off when I exit for my stop no power or control of the power steering.
Periodically, the vehicle stalls immediately after starting. I then have to keep pushing the start/run button until the car switches to off and then try to restart the car again. This goes on 5 or 6 times until it stays running. I have tried versions of pumping the gas (before and during). It still stalls. I am using today's date, but this has been going on for months.
Push button start does not work. Fuel pump is not working properly to allow the vehicle to start. The vehicle has stalled out on a freeway. Will not start while stationary. I have to tap the fuel pump in order to start the vehicle
While in motion at any rate of speed, vehicle will loose power to accelerate (all internal electronics are still active, however, the vehicle stalls). This has happened multiple times resulting in near crashes due to inability to accelerate to pull over. Fuel pump replaced recently in 2018, including a transmission fluid change. Multiple codes are being thrown which are broad spectrum and unable to be determined. I own this vehicle and require it for work transportation, including the transportation of children. I am terrified that it will happen again and I cannot get over in time to avoid being rear ended or worse. The date selected below is the first time this incident has occurred and continues to happen more than twice a week
Having issues starting the vehicle will attempt to start but will not turn over as if the fuel pump or relay is not kicking in. Vehicle was parked attempted to start has an extended crank.
Starting issues, starts up and quickly cuts off. All lights and power are on. Plenty of fuel in tank but not overfilled. I think it is the fuel injection area. I worry it will just cut off due to that while driving. This has happened at least 3 times in the past 3 weeks, it is becoming more frequent.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2012 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history