My vehicle's alternator suddenly started making a high pitch whistling noise, the radio and other electronics were not working in the vehicle, so I stopped. A white smoke started to pour out of the front grill and the smoke smelled like plastic/wires burning. I opened the hood and noticed the smoke was coming from the area where the alternator was. After the smoke stopped, I attempted to turn the vehicle on and nothing would work. I had the vehicle towed to the dealership. The dealership stated my battery was burnt up, the alternator was dead and they had to replace the usable link because that also burnt up. They also said they placed a battery in the vehicle to figure out what was wrong and their battery burnt up as well. They said they have never seen anything like it before. The vehicle only has 64,000 miles on it.
2014 Jeep Grand Cherokee electrical complaints
Page 10 of 17: complaints 251 to 280 of 486, newest first, as owners wrote them.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 35 MPH, the vehicle stalled and the ABS, check engine, and battery indicators illuminated. The vehicle was towed to dallas dodge chrysler jeep ram (11550 lyndon b johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.
Sudden failure of the alternator causing the vehicle to stall while driving. Very dangerous and luckily I was not on a highway.
Alternator seized on the car after only 33,000 approx. The vehicle is just outside of the 36 month warranty. Jeep will not fix and says it does not fall under recall p60/ the federal safety agency 14 -634 even though the issues described in the recall are exactly what happened to my vehicle. I called the jeep dealership and fca and neither are willing to work with me or do anything to resolve the problem. I'm told per my VIN number that my vehicle does not have the faulty alternator yet it has the exact problems of the recalled one from the same year. Issue description- I was driving from nashville tn to naperville il and approximately 3 hours from naperville I stopped for gas and a break and upon starting the car the battery light came on. I continued to drive to naperville il and upon exiting the highway the car started losing power. It sounded like a vacuum cleaner and not like a normal engine. I keep driving and pulled into a parking lot. As I pulled in I lost all electrical components, including the brakes. The car would not start. Upon taking it to my mechanic, then to a jeep dealership it was determined the alternator seized and damaged the battery and belt. They refuse to correct it and I'm now paying $680 for repairs.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 5 MPH, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 56,000.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 70 MPH, the vehicle stalled without warning. The contact was able to restart the vehicle and drive away. The contact stated that the vehicle also stalled on another occasion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 33,300.
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 20 MPH, the "battery voltage low" indicator illuminated. The vehicle was pulled into a parking lot and the driver noticed smoke from the hood. The driver opened the hood and noticed that the alternator was on fire. The driver extinguished the fire. A fire report was not filed and there were no injuries. The dealer and manufacturer stated that there was no recall. The failure mileage was approximately 55,000.
On feb 10th 2017 while driving to work the car lost its power in the middle of the highway, ABS failed, power steering failed, and every indicator on the dash board lit up. When the car finally stopped, car shut down while it was in gear. After further inspection at the jeep dealership, it was determined that alternator was at fault and caused the car to stall and electronics to fail. Costing $1,600 in repairs
Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems 1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions. 2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). Only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself. 3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision. Note that this vehicle uses a bosch lrr3 radar sensor system for the fcw and acc features. Vehicle has been into jeep dealers for service for this issue five times, and even after opening star case with jeep/chrysler fca, still no fix for this serious safety issue.
Shifter doesn't work. Car wouldn't shift to park and the car engine wouldn't shut off
"takata recall" driving to work my car made a loud whistling noise and the battery light came out. I let it sit during work and after work I started it up. I then hopped in and while driving I noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. I proceeded home and the smoke was now inside the car. My baby cousin was in the car and he began coughing, that's when I looked over and noticed it was very smoky in the car. I kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. At the next light, my abn light came on along with the check engine light, and several other lights. That began to scare me and I knew it wasn't just my battery. The next time I took my foot off of the brake the smoke from the hood increased as well as in the car. The windshield wipers began going crazy, and I could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. This really made me nervous because it was extremely hard to turn it. At this point im panicking and causing traffic. Pulling into a safe location,the wheel was completely locked at this point and even pushing the brake was hard. After coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. The smoking continued for a few minutes but I jumped out as soon as it came to a stop. Luckily I took another route home or else I would have been on the highway when this happened. I then called aaa and waited outside to get the truck towed. It took them 25 minutes to come after a 5 minute phone call requesting their services. I got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. I don't have pictures, I have videos.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 30 MPH, the low beam headlights became inoperable without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 28,000. The VIN was not available.
The alternator started smoking after driving it 1/4 mile and then stopping. Alternator was smoking while the vehicle was in motion. Alternator continued to smoke after the vehicle stopped. The alternator turned a cloudy black because of the smoke and the car suddenly did not work. Vehicle was towed (for free) to raf's auto repair in kapolei, hi and fixed. The mechanic said that the error code for the jeep stated that the alternator suddenly failed for unknown reasons. Most likely a faulty alternator. The grand total to fix this issue was $863. I called chrysler to see if my vehicle had a faulty alternator recall. It did not. So I could not get it fixed by chrysler. I gather from the 10 recalls on my vehicles year make and model group, that this alternator was a factory default and I should not be paying for it. This issue should be taken into consideration by chrysler company and I believe that chrysler should pay for this repair bill.
Owner has been having ongoing issue with head unit in 2014 jeep grand cherokee limited w/44k miles. Vehicle was originally bought back by jeep for electrical issues then resold. Radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. Head unit freezes rendering the functions unusable. Additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. Will occur while running and when starting up.
While driving battery low voltage alarm occurred. Shortly after,electrical systems began to shut down, lost power steering,then engine shutdown. I was able to get to shoulder of a major highway. Vehicle had no power :all electrical indicators,displays,lights,including shifter were off and could not be turned on
Tl* the contact owns a 2014 jeep grand cherokee. While driving 65 MPH, the low voltage, electronic stability control, and ABS warning indicators illuminated. The contact also stated that the vehicle experienced a loss of power steering and a loss of power. The vehicle was towed to the dealer where it was diagnosed that the alternator was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced the federal safety agency campign number: 14v634000 (electrical system), but the VIN was not included. The failure mileage was approximately 53,000.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was parked with the engine running, the driver exited the vehicle. After exiting the vehicle, it suddenly began to roll backwards. The vehicle made contact with the driver and a second vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. The software update was performed. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency campaign number: 16v240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 40,000.
Fca refuses to do open recalls they claim vehicle was in missouri with 69k miles on it. Vehicle is a 1 owner chrysler capital lease return with 29k miles used and seviced in california only. 5 open recalls
Tl* the contact owns a 2014 jeep grand cherokee. While driving down a mountain at approximately 75 MPH, the instrument panel failed to illuminate. The contact was unable to view the gauges. The failure recurred twice. The contact received notification of the federal safety agency campaign number: 16v240000 (power train). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 33,052. Parts distribution disconnect.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per the federal safety agency campaign number: 16v529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the doors locked automatically and the bluetooth would not connect without warning. The vehicle was serviced per the federal safety agency campaign number: 16v249000 (power train, service brakes, hydraulic). After the repair, the bluetooth still would not connect and the radio cut off. The dealer performed a software update. The manufacturer was notified of the failure. The failure mileage was approximately 9,500.
Tl* the contact owns a 2014 jeep grand cherokee. When the vehicle was started, the navigation screen was blank and a blue color. When the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. The contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. The dealer was notified of the failure several times and had not provided a solution. The manufacturer was notified of the failure. In addition, the engine raced several times. The recall details were not provided. The VIN and failure mileage were not available.
Tl* the contact leased a 2014 jeep grand cherokee. The vehicle hesitated when making a complete stop and when accelerating. In addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. The vehicle was parked at the contact's residence and was unsafe to drive. The contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. The contact later received notification of the federal safety agency campaign number: 16v529000 (power train). The two dealers mentioned that the parts were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. Vin tool confirms parts not available.
After starting vehicle, driver smelled smoke, but did not know the source of smoke. (driver thought it might be something burning in the neighborhood.) by the time driver had driven 2.2 miles on city roads (at speed <40 MPH), smoke began billowing from the USB port on the front dash. Driver pulled over on the shoulder of a city street. The front dash around USB port was now glowing orange. Driver turned off vehicle, tossed a cup of water onto front dash in area of USB port, exited vehicle and called 911. Police and fire personnel responded. First responders said water extinguished fire. Vehicle owner called local jeep dealer, who said in the case of fire to call jeep customer service at 1‑800‑992‑1997. Local jeep dealer suggested the owner also call owner's insurance company. Jeep customer service assigned a case # and said owner would be contacted in 2-3 business days. Owner had vehicle towed to local jeep dealer. Jeep fca sent a 3rd party investigator to inspect the vehicle. 21 days after fire incident, jeep fca issued a letter to owner stating, "in the absence of any substantiating evidence indicating that the cause of the fire was attributed to a condition existing in the vehicle when it left our manufacturing plant, we find it necessary to deny responsibility in this matter."
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of power. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the battery failed and needed to be replaced. The vehicle was repaired; however, the check engine warning indicator illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
The shifter problems have been well documented but I read about the proposed solution and from my experience that will only fix part of the problem. Unless the driver is paying close attention the vehicle may not be in park. But it is also very easy to shift from park to neutral. The near miss I had was leaving a parking lot that had an incline to a very bust street. I thought I was idling to the ease of the street but I was actually in neutral. When I let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when I hit the throttle. Scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. Too much to think about in those circumstances. The shifter is going to get others killed unless a complete new system is installed. This car has many great safety features but in many cases there just isn't enough time to react. I'm a 40 year experienced licensed driver with class a cdl. A driver should not have to concentrate on the shifter. It should be a natural motion. This is a ticking time bomb that must be repaired or it will cause more accidents and deaths. Please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. I routinely find myself in the wrong gear. Jeep is trying to find a cheap way out that is just not going to work.
Tl* the contact owns a 2014 jeep grand cherokee. While parked, the vehicle began to reverse while the gear shift was in park. The contact stated that the vehicle sustained a few dents due to the failure. The vehicle was taken to a dealer where it was diagnosed that the system required an update. The vehicle was repaired per the federal safety agency campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 10,800. Updated 09/08/16*lj
14v‑391 this recall has been open since july 1 2014, but every time I call the dealer to get it fixed they tell me there are no parts available.
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 30 MPH, the passenger side head lamp became inoperable without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the head lamp wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was parked, an unknown chime was heard and the battery warning light illuminated. The vehicle lost power, but was able to restart. The vehicle constantly lost all electrical function. The vehicle was taken to the dealer where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 14v634000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 21,000.
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