I had reached into the storage and outlet trey in the center counsel while going down the highway. My jacket sleeve apparently hit the gear shift and bumped it into neutral. When I realize what was happening I had to apply the brake and push the button on the gear shifter to return it to drive. I reach in this storage tray many time a day and have had this happen before, just not going 70 MPH on a highway. If this stick is highly programmable, why can it not be programed to require me to push the gear shift button to change from drive to neutral?? This is dangerous and distracting when driving. Their is not much room for your arm to reach over the shifter to retrieve items in the trey.
2014 Jeep Grand Cherokee electrical complaints
Page 9 of 17: complaints 221 to 250 of 486, newest first, as owners wrote them.
The vehicle stalled while crossing into a four lane highway.the vehicle would not re-start for over a minute all while disabled in oncoming traffic. The check engine line came on, the cluster display showed numerous warnings including service throttle control.
Jeep t36 recall (the federal safety agency 17v‑435) has been open since july 2017 but jeep/fca says parts are still not available. I understand this is a dangerous condition and want to know what other remedies/repairs are available since it has been so long.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 17v572000 (service brakes, service brakes, hydraulic) and 17v435000 (electrical system). The contact received the interim recall notice several months ago. The dealer (anchorage chrysler dodge jeep ram center, 2601 e 5th ave, anchorage, ak 99501, (907) 276-1331) was unable to verify when the remedy and parts would be supplied from the manufacturer. They estimated mid april of 2018. The interim recall notice did not give a specific date for when the remedy and repair part would become available. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect. Vin tool confirms parts not available.
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, washington on monday, december 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (ABS) , electronic braking system (ebs), traction control.
Safety defect/non compliance description and safety risk the alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator. Repair description the alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles. Recall status incomplete but repair parts are not available get notified when parts are available on december 19, 2017 we experienced once again another problem. After my son's youth basketball game, we went to the parking lot to head a couple of blocks home at approximately 8:15 pm. Turning out onto the roadway, the dashboard lit up with warning light stating that the battery was low and the electronic power steering started howling. I shut down as much of the infotainment center as possible to conserve power to make sure that I made it home. The front windshield started to fog up so I turned the defroster on low. As soon as the air started coming out, I could smell an electrical fire. Upon my arrival home, I popped open the hood and could smell electrical burn. I decided to shut the vehicle off and research recalls and technical service bulletins. I believe this new issue falls under recall t75.
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! Additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called milton ruben chrysler dodge jeep ram at (706) 863-6633 (3508 washington rd, augusta, ga 30907) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available/parts distribution disconnect. *tt updated 8/23/18
Recall t36 from june 09, 2017 still not repairable due to lack of parts. It is now november. I cannot believe such a hazardous issue can be allowed to be unresolved for this long. Https://www.chrysler.com/universal/webselfservice/pdf/t36.pdf
I was driving down the street at about 35 MPH when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that I can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when I was going less than 5 MPH. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". Notified the dealership and jeep customer care about this and they informed me that they can fix this recall because my VIN is not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago I refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and I refuse to take that risk.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000(electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Koons tysons chrysler dodge jeep ram (2050 chain bridge rd, vienna, va) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. *bf updated 8/13/18
Jeep failed to start for weeks without a jump start. Replaced battery twice and alternator once; third battery replacement during 11.15.2017 repairs. Total integrated power module (tipm) found to be faulty. Safety issues are a major concern, as the tipm is critical for the safe operation of the vehicle.
While driving the jeep, the alternator shorted and stalled the car. All power was lost to the engine steering and lights just as I was crossing a very busy intersection. I was able to roll through the intersection where the car died in the middle of the road. Alternator began to smoke heavily. Complicating matters, the car has a fully electronic shifting mechanism preventing me from putting the car in neutral and pushing it off the road. It sat in the middle of a road until a tow truck arrived.
On 9-08-2017, my wife and I were returning to pfafftown, nc from garden city, sc. A few miles into the drive I thought I heard a high pitched sound, but could not locate it. Then we thought we smelled something hot, but thought is was an old truck ahead of us, but a few miles later I got a low voltage sign and told my wife to car the nearest jeep dealership as we had entered conway, sc. Having some basic engine knowledge I knew the alternator wasn't charging the battery and that I would lose all power. Luckily for us the dealership was less than 1.5 miles and I was able to drive to it. When I opened the hood I found the alternator smoking and almost hot enough to catch fire due to overcharging. Luckily the dealership was able to replace the alternator and we were on our was home in about an hour, but with a $806.00 cost for the repair. The vehicle had 74109 miles on the odometer. When I got home my mechanic told me that there was a recall on 2014 jeep grand cherokees for exactly what happen to mine. I checked this website and fiat/ chrysler and found my VIN was not included. I also talked to a nice chrysler representative over the phone. She also said that it was not included. It just seems to me that my vehicle, which is the same make, model and year as those under recall, and had the exact problem addressed by the recall should be covered by the recall. And note that the vehicle was close to losing all electrical power, which affects the steering and transmission on these vehicles and I could have lost control.
I have a recurring problem with my 2017 jeep grand cherokee that has been going on for a period of 17 months. My problem started in may, 2016 when my navigation system failed by giving me the wrong information by instructing me to turn into a one way (wrong way) traffic lane. This has since happened many times since then by directing me incorrectly. The complete navigation system, clock & compass, periodically don't work. On occasion I receive the following message on my vehicle's computer screen "vehicle phone requires service please contact your dealer." after numerous appointments with the dealer & telling them that the problem is not with my phone they finally said they could not repair the problem and gave me an 800 number to call the manufacturer customer service. After numerous discussions with various customer service people over a period of two months, on 9/28/2017 customer service person patricia said there is nothing they can do to repair the vehicle however that a "jeep service bulletin #08-028-17 with updates to software level 17.11.07 will occur in a phased roll-out and maybe the problem will go away." they told me I would receive download instructions but could not tell me when these instructions would be sent out. The system will work periodically but fails more often than not. Yesterday I was again using the navigation in an area that I unfamiliar with and the system again tried to route me into oncoming traffic.
Fuel delivery system (notably tank filler and related emissions equipment) poorly designed to fail just after california 50k mileage warranty. Dealer wants $800 to fix a problem the mfg. Designed. Alternator recall-with no related parts to repair-driving and waiting for the vehicle to erupt into a ball of fire is unacceptable. What components are being installed on 2018 models? Why can't those parts be installed on my 2014? I am being prejudiced against, as I cannot legally (thanks to ab 217) trade the vehicle in, as no dealer can resell it with an open safety recall!! I need to get another car-but I can't!!!!
While I was driving down the road the car completely shut down. All power shut off on car. Car could not be put in nuetral to move off road. Car would not restart. Tow company and chrysler dealership said it was an alternator problem.
Fca and the federal safety agency have issued a recall notice that explains that the alternator may fail, resulting in stalling or possibly fire. It has been said that replacement of the alternator is necessary in affected vehicles. This won't take place until 2018 because of parts availability. This is totally unacceptable. The tens, or possibly hundreds of thousands of these vehicles will pose an enormous safety risk for occupants of these vehicles, and other vehicles sharing the road with them. This recall repair needs to be expedited in a much more timely manner. Fca needs to be made aware of the risks their customers are being exposed to because of the delay in making this repair. I received notice from fca on 7-14-2017, and the federal safety agency on 10-3-2017.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was stationary, the air bag indicator illuminated. Lee summit dodge chrysler jeep ram (1051 se oldham parkway, lee summit, missouri 64081) was made aware of the failure and replaced an unknown wire in the vehicle, but the failure recurred. The vehicle was diagnosed a second time as needing the wiring harness replaced under the driver's seat. The vehicle was repaired. The manufacturer was made aware of the issue. The failure mileage was 36,300.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 17v435000 (electrical system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer nielsen dodge chrysler jeep ram located at 175 nj-10, east hanover, nj 07936; (973) 884-2100 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800‑992‑1997 and was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep grand cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard jeep (located at 5075 east pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced the federal safety agency campaign number: 14v636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
I purchased my used 2014 jeep grand cherokee from jt's chrysler & jeep in lexington, sc on may 27th, 2017. Sometime a few weeks later in june, we started having issues with our radio and touch screen panel. It did an automatic update by itself (screen said to keep vehicle running for 15 mins to complete) and now it will not save any presets that we try and save to it. The volume to the radio works fine some days, other days, we cannot get the volume to work on the radio at all...or worse, sometimes it will let us turn the volume up some and then we cannot get it to turn back down (causing issues when I need to hear things outside of the vehicle) until we power the ignition down. It has affected the navigation and speakers to some degree already and we have taken it back to the dealership twice to have it looked at with no resolution. They have told us they tried a "flash update" but it still has not helped. We constantly get an error message stating "vehicle phone needs service". I did some research after our last service appointment and realized there was a recall on the radio's for this model and year jeep for the same issues we are having but, I do not see our VIN # listed in the recall. I am looking for someone to shed some light if possible on how we can go about getting this resolved. Thank you!
Tl* the contact owns a 2014 jeep grand cherokee. While driving 30 MPH, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. The contact noticed a burning odor inside the vehicle. In addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. The contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. An unknown jeep dealer in hattiesburg, mississippi was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer stated that the failure was being investigated and that the federal safety agency campaign number: 17v435000 (electrical system) may expand to include the contact's VIN. The failure mileage was approximately 60,400.
Alternator suddenly went out causing the car to become to stop running in an intersection. Very dangerous.
Sudden alternator fail. Burned up and caught fire.... Burned belts around it as well. Saw a bettery fail then hood started smoking while driving. Vehicle is only three years old!!! Saw recalls on this for the 2014 grand cherokee but not sure why my VIN does apply?? Having same exact problem as the rest of them that were recalled. Huge safety concern for the driver as it's burning up under the hood. Still low miles on three-year-old vehicle, this should not be happening. Need a recall on this model as well -- please help!!
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving, he heard an abnormal noise coming from the vehicle. The contact then noticed smoke coming from the hood of the vehicle. Upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. The dealer was not contacted. The vehicle was repaired. The contact referenced the federal safety agency campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure and stated that the VIN was not covered under the recall. The failure mileage was 84,000. Updated 12/13/2017 *ln
There have been more recalls than I can count, but recently I was driving it and the alternator (which was recalled) when out in the middle of driving and I had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or A/C. This car is a lemon!
Tl* the contact owns a 2014 jeep grand cherokee. Without warning, the contact noticed smoke rising from under the hood. The vehicle was taken to a dealer (phillips chrysler jeep dodge ram, 3440 s pine ave, ocala, fl 34471, (352) 732-7577) where it was diagnosed that the alternator assembly needed to be replaced. The alternator was replaced and the dealer indicated that the vehicle was excluded from the federal safety agency campaign number: 14v634000 (electrical system) due to the amp being 180 and not 160. It was unknown if the vehicle was included in the federal safety agency campaign number: 17v435000 (electrical system). The manufacturer was notified of the failure and provided no solution other than having the dealer replace the part. The failure mileage was not available. ...updated 10/23/17 *bf
Tl* the contact owns a 2014 jeep grand cherokee. While driving 25-30 MPH, the vehicle stalled. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was taken to normandin chrysler jeep dodge (located at 900 capitol expressway auto mall, san jose, ca 95136, tel: 408‑266‑9500) where it was diagnosed that the eco-mode feature, which was defaulted on, caused the vehicle not to be responsive. If the eco-mode was turned off, the vehicle operated as intended. The contact was informed of a software update to remedy the issue but, on this specific vehicle, the software was incompatible. The dealer provided case number: s-1508000166. The manufacturer was contacted and made aware of the failure. The approximate failure mileage was 40,000.
Had rapid failure of alternator very similar to what is mentioned in the federal safety agency 14v‑634. Based on the fact that mileage seems to be low for an alternator failure (44k) and same engine had similar issues, I question why my jeep isn't covered in the recall or if the recall should/needs to be expanded. We were parked with the engine running. When I shifted the car in reverse, the low voltage light came on, the alternator quit working and ended up destroying the drive belt. There was smoke coming from the alternator and I was concerned of possible fire.
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