I have been trying to get the p60 jeep grand cherokee recall (alternator diode) repaired since early november 2014. Two different jeep dealerships have both said there are no parts available to make the repairs and no estimate for when parts may become available. There is no waiting list. The dealerships advised to just try calling back every couple of months. The fca customer assistance helpline provided the same information and advice. The recall notifies the driver that "the driver will have limited or no detection of the alternator failing, which can result in vehicle shutdown while driving and/or an underhood electrical fire." the fca helpline advised to not drive the vehicle if possible. How can you not drive your vehicle for over seven months? The dealerships advise it could be several additional months until parts are available. How is this an acceptable response to a clearly dangerous situation?
2014 Jeep Grand Cherokee electrical complaints
Page 13 of 17: complaints 341 to 370 of 486, newest first, as owners wrote them.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a notice for the federal safety agency campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). The contact stated that the parts were unavailable. The dealer was also uncertain when the parts would become available to service the vehicle under the recall. The manufacturer wa notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), 14v643000 (electrical system), and 14v391000 (electrical system); however, the parts needed to perform each repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since I took the jeep out the dealership. I always bring it back to the dealer they say they fix it and I always bring it right back with the same exact problems.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Hvac system not working correctly; system cycles off/on rapidly and unable to maintain desire internal temperature of jeep. Has been taken to jeep dealer twice in 3 weeks without having situation fixed. Jeep service manager states "we know of issue, have no repair at this time, but not considered an official problem by chrysler at this time". I am left with a brand new jeep that has a malfunctioning A/C and heater which can't be repaired and will not be replaced by dealer. I am in a very difficult position, please help.
Tl* the contact owns 2014 grand cherokee. The contact stated that the key fob sensor failed. The keys came equipped with a sensor to prevent the vehicle from locking in the event that the keys were left in the vehicle and to alert the driver. The contact exited the vehicle with the keys still inside when the doors independently locked, trapping her pet inside. The vehicle was not diagnosed or repaired. A police report was filed of the incident. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,079. Updated 6/8/15*cn updated 06/17/15.
Drove one block from home and the battery voltage spiked to 17v. Warning sounds and messages posted on the odometer. Parking assist off; acc unavailable-service required; wipers activated even though turned off; transmission locked in d; radio screen blacked out/came back on; message read to stop, press the brake, turn engine off then place in park. Red battery icon, anti skid icon, engine icon lit on odometer plus warning sounds non stop. Took directly to the dealer where the tech tried to get a reading on all of the trouble icons. Nothing was posting on their equipment. It was decided the vehicle may need the alternator replaced. Was told to continue driving and if this happens again to turn the engine off and restart the vehicle and keep driving.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v391000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Sun visor wiring p36/ the federal safety agency 14v‑391 dealer has fail to provide new part and fix the problem. They claim that the part is out of stock. Dealer: alberic auto, san juan pr
It appear def system and cat converter not properly designed vehicle in 3 times for same failure code p20ee all issues relate to emissions and sensors there's a pump and a screen or two but clogs crystallization are what cases vehicle to initiate a countdown timer til engine stops my vehicle in for repair now this is issue for diesel vehicles only I am also on jeep website or more so forums everyone seems to have this problem.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v154000 (service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v636000 (electronic stability control) and 14v391000 (electrical system); however, the vehicle was taken to the dealer where it was stated that the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts were not available for an extended period of time. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v634000 (electrical system) and stated that the part was not available for several months. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the issue. The VIN was not available. The contact had not experienced a failure.
Received 2nd notice of recall for sun visor wiring -p36/the federal safety agency 14v‑391 contacted the jeep dealership 3 times and each time they stated I'm on "the list" to be called when the parts come in. According to my last conversation with them, they stated "there is no list"! Why am I getting two different stories and why am I wasting my time? Dealership does not know how to treat their customers or are not correctly informed as to the guidelines of how to process recalls. I'm beginning to rethink my next purchase!
The entire stereo screen all of the sudden "blacked out" not allowing any controls to work. Every 20 seconds the blacked out screen goes blue with a message to "please insert update USB". The bill luke dealership states that this is not covered under the warranty and no recalls on this. However, states this problem is common requiring the entire head/stereo unit to be replaced. Recall #p6/the federal safety agency 14v‑634 states that depending on the alternator failure mode and timing that the ESC (electronic stability control) or ECM (electronic control module) can be disabled. Even though there are not other issues with this jeep at this time, who is to say that this recall is not affecting the stereo/head unit? It is a possibility. I should not have to pay to replace a stereo/head unit in a new 2014 vehicle that stopped working by a defect that is no fault of mine.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received two notifications for the federal safety agency campaign numbers: 14v643000 (air bags, seat belts) and 14v634000 (electrical system); however, the contact was not able to have the vehicle repaired because the parts needed were unavailable. The manufacturer was notified. The contact had not experienced a failure. Updated 03/30/15*lj updated 6/23/2015
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 03/24/15*lj updated 9/26/2017
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the 5 recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 04/10/15*lj updated 11/5/2015
Tl*the contact owns a 2014 jeep grand cherokee. The contact received a notification of the federal safety agency campaign number: 14v634000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made ware of the issue. The contact had not experienced a failure.
Since purchasing this vehicle in april of 2013 there have been six safety related recalls on the vehicle. The first two were quickly fixed. Since then, and over the last year we had accumulated an additional four recalls. Each comes with a warning from chrysler that this is an "important safety recall notice." the recalls are as follows; sun visor wiring occupant restraint control module brake booster alternator we have made at least four trips into auto nation chrysler dodge jeep in at 120 116th ave ne bellevue, wa 98004 to try and get these items fixed. Each time we are told the parts are not available and they have no estimate as to when the parts may be available. They have been pretty dismissive and do not seem to give the impression that they understand this is their responsibility to correct.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under the federal safety agency campaign notification p67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl*the contact owns a 2014 jeep grand cherokee. The contact received a notification for the federal safety agency campaign id number: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl*the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 14v643000 (air bags, seat belts), 14v634000 (electrical system). The dealer was unable to determine when the part would become available to schedule the recall repairs. The contact called the dealer for weeks and was not able to schedule an appointment for both recalls. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. The contact was not experiencing a failure.
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