The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while attempting to buckle the driver’s side seat belt, the seat belt was not retracting and was loose. The contact stated that the passenger’s side front seat belt was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 67,000.
2014 Jeep Grand Cherokee seat belts complaints
Page 2 of 7: complaints 11 to 40 of 189, newest first, as owners wrote them.
The driver side seatbelt does not retract. It has to be physically pushed back into the device so extra seatbelt is not hanging out. If one were to stop, the locking mechanism would have seatbelt slack in it so it wouldn’t restrain the driver immediately.
Driver's seatbelt is loose and won't retract. I tried to wash it, but it still hangs down to where it will get caught in the door when closing. This is a major safety issue in that my seatbelt is not snug against my body and would not protect me in an accident. I have seen numerous other complaints online about this same issue. Jeep is saying I will have to pay to have it diagnosed and repaired since it's out of warranty. Seat belts are required by law, but mine doesn't work!
There is an extended recall regarding the driver and passenger seatbelts in 2014-2015 Dodge Durangos and 2014-2015 Jeep Grand Cherokees, number D-21-04. My driver seatbelt retracts very slowly and the passenger seatbelt does not retract at all without manual manipulation. Because of this safety issue I brought my Jeep Grand Cherokee into a dealership in January 2023. At the time I was told parts (X90) were not available yet. I have since called monthly because my car at this point is unsafe to drive with passengers without a repair. Today (June 2023) I was told that there is an indefinite backorder and there is no estimated remedy for the part. The service technician from the dealership indicated that the part is likely not being manufactured anymore. He indicated that my only option was to either drive an unsafe vehicle, stop driving it, or sell it. I was informed that Chrysler would likely not be manufacturing a fix for another 6 months to one year.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front driver’s and passenger’s side seat belt failed to retract as designed. No warning lights were illuminated. The vehicle was taken to the dealer where the contact was informed that the VIN was included in an unknown manufacturer recall and that the seat belt retractor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Unknown
I was driving and pressed on the gas to go and my car shifted into neutral and wouldn't let me go. I almost got hit by a truck due to this. Luckily he swerved to avoid me. Also my seat belt pulls out but won't retract on passenger side door.
Driver side seatbelt won’t retract. I’ve cleaned the seatbelt thoroughly and still won’t retract. Vehicle has only 77k miles.
What component: The piece of plastic trim that helps guide the seatbelt into the wall of the car has cracked and is preventing the seatbelt from retracting. Safety Risk: This prevents the seatbelt from retracting while driving the car (if it becomes loose it stays loose and therefore doesn't restrain the driver.) Inspection: The dealer said this is not covered under warranty or recall. (I called and described the problem to them.) This just started suddenly with no warning. My car has about 110,000 miles and this happened recently.
The car just stalled in the middle of the road on a busy street with the information 4wd drive temporarily unavailable till service. There was no prior warning, the car has around 80K miles and has been taken care of regularly with no outsanding calls or other maintenance. Checking the resources available, the reliability on this car seems pretty low with many know transmission issues. I had the car towed to the dealer and they are wanting to fix 1. valve body and connector to pan, 2. dtcm and broken engine and trans mount. A few weeks back the drivers side seat belt stopped retracting (the dealer said they would fix that). The car just stalling with no prior notification or issues added to which the car belt retracting happened on a busy street and very well could have happened in the freeway causing safety and security issues for this and other vehicles on the road. There are innumerable cases of transmissions reports and issues for this vehicle, most of those fixed earlier on during the warranty might just seemed to happened a little bit later. It is a disaster waiting to happen with other vehicle owners if not addressed proactively in my humble opinion, I was relatively lucky to have happened without an incident but it could have been worse. Please need your help in addressing this safety issue asap.
The Seat Belt would not retract, and it also would not tighten around the chest area of passengers. The belt would just lay on your lap. It was a safety hazard because if there would have been into a accident, it would not have prevented the passenger from going through the windshield.
The front seat belts will not retract. Part seems to be broken. Jeep says not a safety issue and it will be a month till they can fix it. I asked how am I supposed to drive with a seat belt that doesn’t work/ response was- I don’t know. The vehicle has 103105 miles.
There is a known issue with the seat belt frame latching unit part #1vl07dx9ag for the driver and the front passenger seats. This issue prompted Jeep to provide an extended warranty to fix faulty units. The bigger problem here is, the parts are back ordered for weeks and months. As this is a seat belt operational issue, and a major safety defect, this should be a recall and not a warranty item. I have been waiting since July 20 for the part to be installed. My front seat belts, both sides, do not tighten or retract and I risk serious injury in the event of a collision. Jeep must be held responsible to provide the parts to all dealerships as a backstock item, given that this is (in the words of my Jeep Service Center) not a matter of if but when the part fails. the federal safety agency should convert the warranty status to recall, similar to the recent recalls on other vehicles having seat belt issues.
Seat belts don’t retract because of broken plastic piece in the retractable seat belt system. I researched and found there was no recall but rather a extension of the warranty to fix the defect. I made an appointment on June 13, 2022 at a San Diego Jeep dealer and they confirmed the seat belts were malfunctioning and said they didn’t have the parts but they would arrive by July 6. I called July 6th and they said they didn’t have parts until July 25th. I called still no parts, told me August 20th, still no parts. Now told me to call September 26th 2022 to see if parts will arrive. This is dangerous. I’ve told them numerous times. My seat belt is Hanging loose while I drive. If I get in an accident I’m afraid it’ll do more harm than good. Is there something you can do to help me? Thank you
Seat Belt will not retract and lock in sudden stops or in crash.
Both driver and passenger seat belts have issues with retracting.
With less than 16,000 miles, the driver side seat belt just stopped recoiling. Wife stated one day when she got back from running errands, she unbuckled the seat belt after driving and heard a click noise and the seat belt did not retract. Ever since then the seat does not retrack and whenever someone drives the car, they need to ensure the seat belt is placed within the car so it does not get caught in the door being closed. This will only work for so long until it gets caught in the door before the belt gets frayed and is degraded.
Seatbelt retractor faulty Could not secure seatbelt around driver side of seat which IF an accident occurred, no restraint to hold in passenger. Yes Vehicle was inspected by the dealership and replaced for $527.50. There was no warning or problems prior to failure of the seatbelt retractor.
Jeep customers were not alerted to the seat belt plastic D ring potentially having visible stress/fatigue cracks and breaking overtime. When broken, the D ring prevents the seat belt from functioning correctly by pinching the seat belt and causing it not retract. Reference TSB 23-013-21. This is a preventable issue, but Jeep customers need to know to have their car visually inspected. This was reported already to the federal safety agency but closed due to Jeep offering a warranty extension. This solution requires the seat belt to actually break so the customer can be allerted to the issue and have the seatbelt replaced. In my case, my driver seat belt no longer retracts and my passenger side has significant visible stress cracks in the D ring. I notified my Jeep dealer of the issue and the TSB. My first appointment was only for Jeep to confirm the problem, which they did and returned my car to me stating they don’t have the replacement parts which are on backorder with no expected arrival date. I also notified Jeep corporate of this issue in detail. It has been over a month and I must continue to drive my vehicle as is, as the replacement parts are not available. I recommend a recall for Jeep owners to have their seatbelts visually inspected for cracks so the defective parts can be replaced before they actually break and cause a safety issue.
The passenger side seatbelt does not cinch tightly onto the passenger, potentially causing the passenger to shift forward several inches prior to the seatbelt securing the passenger (IF it secured the passenger) and putting that person in danger with the front airbags / front dash of car in an accident.
Cracked plastic pinched section of the seat belt at the D-rings and prevented the seat belts from retracting and locking in a sudden stop.
I went to the dealer and told them about my seat belt, they said I need a new retractor. So after doing my research on YouTube I see numerous people with this vehicle body style have the same problem, people suggested it wasn’t the retractor but the plastic peace that the belt is in between on the pillar of the car is for some reason squeezing it, so I used a knife to see if I move it up will it work? And yes it did the problem was that and possibly the retractor but not as I can tell. This issue is happening too much for it to be just a oops. It is a safety concern for me and my passengers god forbid an accident with anyone with this issue. It is unethical as well for the dealer to charge an outstanding $1,200.00 not everyone has the funds to fix something that is so priceless such as safety. I’m sending this letter on behalf of all the people that live with this issue.
[XXX] 2014 Jeep Grand Cherokee Limited. Sitting in the passenger side seat of the jeep stopped and went to remove the seat belt it would not retract. Attempted to pull it out a little further to get it to retract and it would not retract. Being a nurse I know how dangerous this is. I have contacted me dealer to get an apt to get it in as soon as possible to get it fixed. The passenger side seat belt will not retract this is a safety hazard. I see there have been several complaints on this model for this same safety hazard. Reporting as this is very dangerous. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The pillar loop of the seatbelt cracked on the driver's seat belt. The piece that guides the seatbelt in the pillar loop cracked, and as a result it now pinches the seatbelt and prevents the seatbelt from retracting. It is pinched so tightly that I can't even manually "retract" it by pushing the seatbelt back into the door/wall, and instead my seatbelt hangs loosely in the seat around me. Since the seatbelt hangs loosely around the seat and can't even be manually retracted, I may as well not have access to a seatbelt which is a very dangerous situation. If I were to crash, the seatbelt would be completely ineffective. No event occurred to cause the crack. There were no warning signs, lights, or indications that something was wrong until one day I got in the car and it would just no longer retract. The first appearance of the issue was around January 27, 2022. It was very cold the week it happened so I am unsure if the cold temperature had anything to do with the crack, however a seat belt should not break because of cold weather. My vehicle is available for inspection upon request, and to date the issue has not been confirmed by a dealer or service center since it is very obviously an issue. Additionally, it has not been inspected yet as the quoted prices for fixing it are extremely high even though it appears to be a malfunction of the specific piece of safety equipment, as exhibited by the abundance of identical complaints specifically for my make and model (2014 Jeep Grand Cherokee).
The driver side seat belt is not retracting/faulty. It will not securely hold the driver if a collision occurs. This Jeep has blown fuel back out of the tank to saturate and shut down a gas station. The Attorney General in Vermont got involved in my case. The fuel system had to be replaced. Next the passenger side seat belt secured my passenger into the seat so tightly I had to pull the vehicle over. The seat belt would not release. The passenger side belt was replaced with a big fight over who was responsible for the bill. Now the driver side seat belt is faulty. I am disappointed after reading reviews of so many consumers having the same issue. What gives? are you going to wait to recall until someone dies in an accident?
Both front seat belts (driver and passenger) failed within a few days of each other in mid September, 2021. They do not retract and consequently, the pretensioner does not function. I have made enquires that reveal that it is a known problem, and that the federal safety agency have previously investigated (the federal safety agency Action Number: PE19011), but that the file has been closed after the 'preliminary evaluation' and the agreement by FCA US LLC to extend the warranty on the driver and passenger from seat belt assemblies. After having to wait several weeks for an appointment with the dealer, even after explaining the fault and that it was a safety issue, we had the seat belts inspected by a Jeep dealer on 09/30/21 who confirmed the failure. We had previously received a notice from FCA US LLC in relation to the potential issue and that they were extending the warranty to 15 years/unlimited miles. My concern is that the issue has still not been resolved. The parts have not been replaced and we are told that they are on back order with no firm date for the parts to be in and installed, rectifying this serious safety issue. It is coming up on 4 months. It is our primary family vehicle, and the only vehicle we own that can be driven on winter roads. Our other vehicles are 3 season vehicles. I have been in constant contact with the dealer and FCA LLC customer care. Their customer care is window dressing. They continue to give excuses, deflect, the dealer blames FCA LLC and FCA LLC blames the dealer for the defect and problem not being resolved. We have exhausted all friends and family in borrowing a replacement vehicle over the past few months. We are now being forced to drive a vehicle with no operating from seat belts, in contravention of all road safety principles and laws. In my enquires on the federal safety agency website, the ODI Resume, date closed 05/03/2, states in one of the final paragraphs 'that and the federal safety agency will take further action if warranted by future circumstances'. I beleive
The front passenger side seatbelt would not tighten around occupant when pulled from the rest position. When we tried to get it to retract it wouldn't. There seems to be a number of these incidents reported for the same vehicle. This presents a serious safety issue and with only 45K miles on the vehicle this should justify an investigation.
On the drivers side, the plastic guide that guides the seat belt into the pillar and down to the retraction unit, is cracked and is pinching the seat belt, not allowing the seat belt to properly retract.
Driver side seatbelt won't retract. There seems to be a broken piece of plastic on the top piece.
Passenger side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. After taking to a local service shop, the problem is with the upper plastic guide pinching the belt. This is a huge safety issue since there can be slack in the belt for the front passenger. Also, the upper plastic guide on the driver side front seat belt has a fracture.
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