I am filing a formal safety defect complaint regarding my 2014 Jeep Grand Cherokee Limited. This vehicle has only 59k miles on it. The front seatbelt mechanism has completely failed to retract, rendering the seatbelt entirely inoperable and making the vehicle legally unsafe and hazardous to drive. The passenger seatbelt, while currently operable, has also failed Jeep’s inspection, requiring replacement. Stellantis/Jeep has explicitly acknowledged this severe structural defect by issuing an official 15-year, unlimited-mileage Extended Warranty Campaign (Campaign ID: X90) specifically covering front seatbelt retraction failures for this exact make and model. Despite this being a critical, federally mandated occupant-restraint safety component, the manufacturer has kept the replacement part on continuous "backorder" for the last 11+ months, when ordered by my dealership. By failing to supply the necessary safety parts to repair a known defect within a reasonable timeframe, Jeep is forcing consumers to either operate an unsafe vehicle without a functioning seatbelt or leave an expensive vehicle completely grounded and inoperable indefinitely. I am requesting that the federal safety agency intervene regarding Jeep’s failure to maintain a viable supply chain for critical occupant-restraint safety components under active safety campaigns.
2014 Jeep Grand Cherokee seat belts problems
189 complaints (8% of all complaints for this car). Typical mileage when it fails: 60,000.
- owner complaints
- 189
- of this car's complaints
- 8%
- typical mileage
- 60,000
- crashes
- 0
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Jeep Grand Cherokee seat belts problems in other years
Specific symptoms reported on the 2014 Jeep Grand Cherokee seat belts
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Seat belts
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
- Risk
- If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
- Remedy
- Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P67.
Recall number 14V643000 · Recall details
Related investigations
Seat Belt Retraction
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the investigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains intact; however, cracking of the plastic material pinches the webbing at the D-ring, thereby preventing it from properly retracting, and leaving the belt loose on the occupant. In addition to the detectability of the loose belt, the cracks in the plastic guide are also apparent by visual inspection, and many reports indicate the webbing can be manually fed back into the B-pillar/retractor to improve seat belt fit. ODI review of the available data has not identified any injuries attributable to this failure.In its November 6, 2019 response to ODI's September 8, 2019 information request letter, which was scoped to include MY 2013 to 2015 Grand Cherokee and Dodge Durango vehicles, FCA providedinformation (portions of which were submitted with a request for confidentiality) detailing several material and process changes involved in the production of the subject D-ring. Based on these changes, FCA sub-divided certain production periods into population groups representing different design levels of the D-ring. FCA's response also confirmed the same D-rings were used in Dodge Durango front seat belts. ODI notes that installation of seat belts during vehicle production involves highly controlled processes, in comparison to field service, which ensures all mechanical and electrical connections are properly secured.ODI analyzed complaints submitted directly to the agency and complaint data received from FCA. During this review, ODI identified elevated failure rates for Grand Cherokee and Durango vehicles produced from mid-June 2013 through July 2015 when compared to vehicles produced both prior to and after this period. Additionally, review of FCA warranty data indicated a similar pattern of elevated warranty claims in the suspect July 2013-July 2015 period. The primary factors for the failure rate differences appear to be a D-ring material change (from nylon to a Celcon plastic) starting in mid-June 2013 and a subsequent change (to a Delrin material) in August 2015, however other production changes occurred during the suspect period, as discussed in greater detail in FCA's November 2019 response. ODI's analysis of the various data sources showed vehicles produced in the suspect period experienced failure rates approximately 2 to 4 times higher, depending on the data source and production period evaluated. However the analysis also indicated a declining failure trend.Given the detectability of the condition, the failure frequency combined with a currently declining failure trend, and lack of injuries attributable to this condition despite significant time in service, ODI is closing this Preliminary Evaluation without further action. The closing of the investigation does not constitute a finding by the federal safety agency that a defect does not exist, and the federal safety agency will take further action if warranted by future circumstances.In the course of the investigation, FCA has informed the agency of its intention to offer an extended warranty for Grand Cherokee and Durango vehicles built during the suspect period. See the PE19-011 document repository at fo
PE19011
What 2014 Jeep Grand Cherokee owners say
Most recent owner complaints, unedited.
The passenger-side seatbelt was reported defective in November 2024. A replacement part was ordered November 26, 2024 through Stevens Creek Chrysler Jeep Dodge in San Jose, CA. The repair remained incomplete. Stellantis closed the warranty case on February 20, 2025 without resolution. A later dealer repair of the passenger-side belt was performed incorrectly - the belt still does not function properly. The driver-side seatbelt repair also remains pending. The vehicle has been without properly functioning seatbelts since November 2024, which is a safety risk to occupants. Prior actions: warranty cases 92015425, 92205332, 91553717; Bay Legal PC demand letter dated February 27, 2025 under California's Song-Beverly Consumer Warranty Act. Desired outcome: investigation of the seatbelt defect and a completed, correct repair of both belts.
Seat belt retracted D rings cracked. Seat belt will not retract
The seat belt does not retract. There is a crack where the seat belts enter the post and compresses the seat belt. I took it to the dealer and they would love to fix it but there are no parts available so they can not do anything. In summary we use the seatbelt only as a decoration piece so we do not get ticket it by non-using a seat belt. I asked the dealer if I could try to fix it my myself but he believes I will void the warranty. Not having a seatbelt is a major safety issue, that's why I write to you. Suggestion: (1) or Mopar gets the parts available to the dealer or (2) we do not penalized the user for trying to fix it. This is my wife car [XXX] ) she is [XXX] /o. The car is excellent conditions with 48 K miles. Thank you much for you help in considering this issue. BTW Jeep forum is full of users with the same problem. My name is [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The seatbelt I has stopped retracting on the passenger side of the vehicle and is now occurring on the driver side of the vehicle as well. This is a safety concern.
My driver seatbelt is no longer retracting back to original position. Passenger seat won't retract out and is now hanging loose. Very unsafe.
I am reporting an unresolved safety recall issue on my 2014 Jeep Grand Cherokee (VIN: [XXX] ). On February 1, 2025, I brought my vehicle to Chapman Dodge Chrysler Jeep (3470 Boulder Highway) after being informed that the driver’s seatbelt retractor was part of a safety recall and needed replacement. I was initially told the replacement part would arrive within 10 days. However, more than five months later, the seatbelt remains unrepaired. My wife and I have called the dealership multiple times—she called five times and I called once. Each time we were promised a follow-up call when the part arrived, but none was ever made. On June 9, the dealership told us a new part order had been placed 2–3 weeks earlier from a new supplier, and that the sales associate Armando (“Mondo”) would follow up. No update was provided to me directly. On July 9, we were told the part was ordered again and messages were left with Mondo to contact us, but as of today, no one has reached out. Throughout this process, I have felt dismissed and the safety of the non-functional seatbelt— which hangs limp and offers no protection—has not been prioritized. I never received an official recall notice from Jeep, and I am left with a vehicle unsafe to drive with no clear timeline for repair. I am requesting the federal safety agency’s assistance in addressing this ongoing safety concern, as the dealership has failed to resolve the recall in a timely manner and the delay poses a significant risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Without incident or warning, front passenger seatbelt will not retract, pull out or lock when jerked. Inspected 1/13/25 by Capital CDJR, Garner,NC 919‑582‑0202, found to require replacement per Mopar Warranty Bulletin#D-21-04 dated 3-24-2021. Service Advisor and Parts stated that seatbelt is on NATIONAL BACKORDER, can't be ordered and no ETA can be provided, although my name was added to "the list." Please note that this Warranty Bulletin was published FOUR YEARS AGO, yet parts remain unavailable. Online research indicates this safety failure was investigated by the federal safety agency and caused Mopar to extend seatbelt warranty coverage. Without replacement parts sourcing, without ability to order, without an ETA, the situation still exists without resolution. When will this become a priority? Thank you.
The seat belt on the driver’s side of my 2014 Jeep Grand Cherokee Laredo has a cracked plastic guide, which has caused the seat belt to stop retracting properly. This malfunction compromises the functionality of the seat belt, making it unsafe for use and posing a serious risk in the event of an accident. I am currently pregnant and rely on this vehicle for daily transportation, so this issue puts both my safety and the safety of my unborn child at risk. I have contacted the dealership and confirmed there are no active recalls for my vehicle. However, this appears to be a manufacturing defect, as other vehicles of the same year and model have reportedly experienced similar issues. The problem has persisted, and the vehicle is available for inspection upon request. This problem I noticed recently, and don't recall the exact date.
The seat belt does not retract as it should. I have already had it replaced once and I have a second that is failing now. We have not been in an accident to see if it is a problem with restraining you as a driver, but it is a point of concern. The dealer replaced the first one, right after we purchased the vehicle, and it is exhibiting similar symptoms now of not retracting after unbuckled. You can manually align it to get it to feed back, but this doesn't seem to be the correct way to handle this.
Questions about the 2014 Jeep Grand Cherokee seat belts
Does the 2014 Jeep Grand Cherokee have seat belts problems?
Owners have filed 189 complaints about the seat belts of the 2014 Jeep Grand Cherokee, 8% of all its complaints.
At what mileage do 2014 Jeep Grand Cherokee seat belts problems start?
The typical (median) mileage in owner complaints is 60,000 miles.
Was there a recall on the 2014 Jeep Grand Cherokee seat belts?
Yes, 1 recall: 14V643000. Check your VIN to see if your car still needs the free repair.
What year does the Jeep Grand Cherokee have the most seat belts problems?
The Jeep Grand Cherokee model years with the most seat belts complaints are 2014 (189 complaints), 2015 (59 complaints) and 2006 (41 complaints).
Other 2014 Jeep Grand Cherokee problems
Electrical 486Transmission 477Engine 449Seats 341Brakes 261Airbags 212Fuel system 181Acceleration 105Steering 81Driver assistance 69Body 65Lights 56Suspension 51Visibility 49Wheels 21Locks 3Tires 2
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