2014 Jeep Grand Cherokee: seat belt won't latch or retract

Filed Nov 7, 2026 · Seat belts · KY

I am filing a formal safety defect complaint regarding my 2014 Jeep Grand Cherokee Limited. This vehicle has only 59k miles on it. The front seatbelt mechanism has completely failed to retract, rendering the seatbelt entirely inoperable and making the vehicle legally unsafe and hazardous to drive. The passenger seatbelt, while currently operable, has also failed Jeep’s inspection, requiring replacement. Stellantis/Jeep has explicitly acknowledged this severe structural defect by issuing an official 15-year, unlimited-mileage Extended Warranty Campaign (Campaign ID: X90) specifically covering front seatbelt retraction failures for this exact make and model. Despite this being a critical, federally mandated occupant-restraint safety component, the manufacturer has kept the replacement part on continuous "backorder" for the last 11+ months, when ordered by my dealership. By failing to supply the necessary safety parts to repair a known defect within a reasonable timeframe, Jeep is forcing consumers to either operate an unsafe vehicle without a functioning seatbelt or leave an expensive vehicle completely grounded and inoperable indefinitely. I am requesting that the federal safety agency intervene regarding Jeep’s failure to maintain a viable supply chain for critical occupant-restraint safety components under active safety campaigns.

Filed Feb 2, 2026 · Seat belts · WI

Seat belt retracted D rings cracked. Seat belt will not retract

Filed Jan 29, 2026 · Seat belts · CO

The seat belt does not retract. There is a crack where the seat belts enter the post and compresses the seat belt. I took it to the dealer and they would love to fix it but there are no parts available so they can not do anything. In summary we use the seatbelt only as a decoration piece so we do not get ticket it by non-using a seat belt. I asked the dealer if I could try to fix it my myself but he believes I will void the warranty. Not having a seatbelt is a major safety issue, that's why I write to you. Suggestion: (1) or Mopar gets the parts available to the dealer or (2) we do not penalized the user for trying to fix it. This is my wife car [XXX] ) she is [XXX] /o. The car is excellent conditions with 48 K miles. Thank you much for you help in considering this issue. BTW Jeep forum is full of users with the same problem. My name is [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jan 10, 2026 · Seat belts · CO

The seatbelt I has stopped retracting on the passenger side of the vehicle and is now occurring on the driver side of the vehicle as well. This is a safety concern.

Filed Dec 20, 2025 · Seat belts · CO

My driver seatbelt is no longer retracting back to original position. Passenger seat won't retract out and is now hanging loose. Very unsafe.

Filed Jul 12, 2025 · Seat belts · NV

I am reporting an unresolved safety recall issue on my 2014 Jeep Grand Cherokee (VIN: [XXX] ). On February 1, 2025, I brought my vehicle to Chapman Dodge Chrysler Jeep (3470 Boulder Highway) after being informed that the driver’s seatbelt retractor was part of a safety recall and needed replacement. I was initially told the replacement part would arrive within 10 days. However, more than five months later, the seatbelt remains unrepaired. My wife and I have called the dealership multiple times—she called five times and I called once. Each time we were promised a follow-up call when the part arrived, but none was ever made. On June 9, the dealership told us a new part order had been placed 2–3 weeks earlier from a new supplier, and that the sales associate Armando (“Mondo”) would follow up. No update was provided to me directly. On July 9, we were told the part was ordered again and messages were left with Mondo to contact us, but as of today, no one has reached out. Throughout this process, I have felt dismissed and the safety of the non-functional seatbelt— which hangs limp and offers no protection—has not been prioritized. I never received an official recall notice from Jeep, and I am left with a vehicle unsafe to drive with no clear timeline for repair. I am requesting the federal safety agency’s assistance in addressing this ongoing safety concern, as the dealership has failed to resolve the recall in a timely manner and the delay poses a significant risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 3, 2025 · Seat belts · NC

Without incident or warning, front passenger seatbelt will not retract, pull out or lock when jerked. Inspected 1/13/25 by Capital CDJR, Garner,NC 919‑582‑0202, found to require replacement per Mopar Warranty Bulletin#D-21-04 dated 3-24-2021. Service Advisor and Parts stated that seatbelt is on NATIONAL BACKORDER, can't be ordered and no ETA can be provided, although my name was added to "the list." Please note that this Warranty Bulletin was published FOUR YEARS AGO, yet parts remain unavailable. Online research indicates this safety failure was investigated by the federal safety agency and caused Mopar to extend seatbelt warranty coverage. Without replacement parts sourcing, without ability to order, without an ETA, the situation still exists without resolution. When will this become a priority? Thank you.

Filed Dec 8, 2024 · Seat belts · MD

The seat belt on the driver’s side of my 2014 Jeep Grand Cherokee Laredo has a cracked plastic guide, which has caused the seat belt to stop retracting properly. This malfunction compromises the functionality of the seat belt, making it unsafe for use and posing a serious risk in the event of an accident. I am currently pregnant and rely on this vehicle for daily transportation, so this issue puts both my safety and the safety of my unborn child at risk. I have contacted the dealership and confirmed there are no active recalls for my vehicle. However, this appears to be a manufacturing defect, as other vehicles of the same year and model have reportedly experienced similar issues. The problem has persisted, and the vehicle is available for inspection upon request. This problem I noticed recently, and don't recall the exact date.

Filed Oct 1, 2024 · Seat belts · NC

The seat belt does not retract as it should. I have already had it replaced once and I have a second that is failing now. We have not been in an accident to see if it is a problem with restraining you as a driver, but it is a point of concern. The dealer replaced the first one, right after we purchased the vehicle, and it is exhibiting similar symptoms now of not retracting after unbuckled. You can manually align it to get it to feed back, but this doesn't seem to be the correct way to handle this.

Filed Jul 30, 2024 · Seat belts · 67,000 miles · FL

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while attempting to buckle the driver’s side seat belt, the seat belt was not retracting and was loose. The contact stated that the passenger’s side front seat belt was also loose. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 67,000.

Filed Dec 19, 2023 · Seat belts · VA

The driver side seatbelt does not retract. It has to be physically pushed back into the device so extra seatbelt is not hanging out. If one were to stop, the locking mechanism would have seatbelt slack in it so it wouldn’t restrain the driver immediately.

Filed Oct 5, 2023 · Seat belts · IL

Driver's seatbelt is loose and won't retract. I tried to wash it, but it still hangs down to where it will get caught in the door when closing. This is a major safety issue in that my seatbelt is not snug against my body and would not protect me in an accident. I have seen numerous other complaints online about this same issue. Jeep is saying I will have to pay to have it diagnosed and repaired since it's out of warranty. Seat belts are required by law, but mine doesn't work!