The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.
2015 Jeep Grand Cherokee: seat belt won't latch or retract
42 of the 1,372 complaints about the 2015 Jeep Grand Cherokee describe seat belt won't latch or retract.
- owner complaints
- 42
- of this car's complaints
- 3%
- typical repair cost reported
- $750
- typical mileage
- 67,000
- recalls
- 0
Is there a fix? 7 service bulletins cover this area of the car. See below
Seat belt won't latch or retract by model year
What owners say
The drivers side seatbelt will not catch or retract. I went to an independent shop who contacted Jeep to order the part. They were told the part is on “extreme backorder” and it could be months before I could get my car repaired. My Jeep is not driveable. Based on the lack of availability of the part I feel this should be classified as a safety recall.
After a rear end hit by another car the red alert/caution light for the airbag system on the front electric dashboard was lit up. The system did not engage after being hit and after taking the car into for repair replacement parts are not available over 5 months later for the same year and model by any original source in the US as of today. Accident occurred in August 2025. Repair shop did identify the 2 failing parts, both related to parts associated with the driver side seatbelt and where it connects to the seatbelt buckle at the side of the seat. Insurance company of the person who hit us forced us to pickup the car from the repair shop despite airbag system not fixed and as of to date 01/17/2026 has not been able to repair or correct the faulty system. They have also as of to date shown willingness to total the car but instead forcing us either to drive a car with a faulty safety device or park it in our drive way and get a new car for personal use. They have also repair shop designated by the insured company inspected the safety system, identified the problem, notified the insurance company and also informed the insurance company the 2 replaced parts or not available in the US. No warning lights prior to accident regarding this airbag safety system and warranty light is currently present 01/17/2026 Obviously this is a vital part(s) of the airbag safety system and if not corrected or fixed puts any driver at a elevated risk in case of an accident.
Passenger seatbelt does not retract at all. Only 60k miles.
January 2, 2025 - the front passenger seat belt failed to retract. Since we always use the seatbelts when in our vehicle, we have not had anyone sit in that seat since. There were no warning lights, messages or hint of a problem prior to this failure. January 30, 2025 took the vehicle to the local Jeep dealer to have the problem looked at. Per the service order, seat belt was inspected using X90 instructions and it failed. Replacement part ( 1VL06DX9AG) was ordered and I was told it would be 2-4 weeks before the part would be available. February thru early May I would visit the local Jeep dealer, as well as other Jeep dealers I may drive by, to see if the part was available and I was told it was backordered and the waiting list for it was growing. May 28, 2025 - Jeep dealer service rep called me to say that it was still back ordered with no idea on when part would be coming in. Until repaired I remain unable to use the front passenger seat.
The passenger seatbelt is broken, will not retract whatsoever!!
Seat belt locks and is not functional
Passenger seat belt did not retract. No accident or any incident that led to it, normal use. Then noticed the plastic portion where the seat belt feeds is cracked and obstructing it from retracting without feeding it manually back through the shoot
Front passenger seat belt will not retract
Drivers seat belt not retracting.
My passenger seatbelt does not retract as it should.
Seat belt is not retracting. Feels unsafe.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2015 Jeep Grand Cherokee seat belt
Is seat belt won't latch or retract a common problem on the 2015 Jeep Grand Cherokee?
42 of 1,372 owner complaints about the 2015 Jeep Grand Cherokee (3%) mention seat belt won't latch or retract. The model year with the most reports is 2014.
How much does it cost to fix seat belt won't latch or retract on the 2015 Jeep Grand Cherokee?
Owners who mentioned a price put the repair at about $750 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2015 Jeep Grand Cherokee?
There are 0 recalls and 7 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Jeep Grand Cherokee
Check engine light 77Stalling 51Jerking 39Loss of power 36Won't shift 36Knocking 29Fuel pump 29Headlights 25Fire or smoke 24Sudden acceleration 21No deployment 20Engine failure 20Hesitation 18Wipers 18Adaptive cruise 17Rollaway 17Slipping 17Won't start 17Key fob 15Transmission failure 13Collision warning 12Backup camera 11Sunroof shattered 11Harsh shifting 10Power steering loss 10Overheating 8Airbag light 7Warning lights 7Door locks 5
VIN decoder
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