2015 Jeep Grand Cherokee: complete transmission failure

Filed Sep 15, 2025 · Acceleration, Electrical · 170,000 miles · TX

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). The contact stated that when the vehicle came to a stop, the vehicle jerked abnormally. Additionally, while driving forward, the vehicle jerked abnormally. The contact stated that an unknown message was displayed on the instrument panel. The contact stated that on a separate occasion, the gear shifter icons and gauge icons failed to activate and function as intended. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact asked the dealer to complete the recall repair; however, the dealer refused. The vehicle was not repaired due to the cost. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 170,000.

Filed Mar 6, 2025 · Engine, Transmission · 166,000 miles · OH

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 40-45 MPH, the vehicle hesitated and started losing motive power. The accelerator pedal was depressed, and the transmission failed to shift as needed. The check engine warning light was illuminated. The contact attempted to restart the vehicle, and the vehicle restarted after several attempts. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic, where it was diagnosed that the crankshaft position sensor needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to the federal safety agency Campaign Number: 23V411000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The contact stated that weeks before the failure while driving at an undisclosed speed, the vehicle went into LIMP Mode. The vehicle was taken to the local dealer where it was diagnosed that an unknown sensor needed to be replaced. The sensor was replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 166,000.

Filed Jun 8, 2023 · Transmission · NC

Transmission failed when I was merging on a highway. Had it replaced and still doesn’t seem normal. This is the electronic shift and apparently has nonstop issues with the 2015 model. Will probably need replaced again before warranty is up and it was done at a jeep dealership.

Filed May 11, 2023 · Engine, Transmission · FL

Vehicle purchased 2/9/23 First claim is filed at tire kingdom 2/14/23 ( tires needed balancing , lower oil pan gasket , belt tensioner mentioned the engine shaking and was told they aren’t sure ) Tire kingdom ; 2/16/23 ( engine mounts changed ) Tire kingdom ; 2/20/23 engine diagnostics ( tire kingdom found no failure no check engine light ) Tirekingdom; 2/23/23 ( spark plugs , harmonic balancer ) Dealership 2/27/23 cylinder head replacements Dealership ; 3/14/23 engine mounts , alignment tire balance ( claim denied ) thermostat denied as no failure Tirekingdom ; 3/15/23 referred back to dealership for engine issue again . Dealership ; dropped off on 3/20/23 reported complete engine failure . Inspectors report 4/10/23 - inspection report confirmed engine failure . 4/22/23 received vehicle back 4/22/23 contacted silverrock and noted burning smell , poor acceleration, whining noises etc 4/23/23 check engine light comes on . 4/25/23 takes vehicle back to service center vehicle has an evap code . 5/1 contacted dealership to check on status of the vehicle , dealership has noted transmission failure , leaking oil pan . The engine that was used ( the dealership informed carvana / silverrock at the time of receipt is defective ) has indeed been categorized as defective .

Filed Jun 24, 2020 · Transmission · 30,000 miles · NC

I purchased my grand cherokee with 30k miles. Before I even made my first payment, the transmission was replaced through manufacturers warranty. Days after driving it off the lot, it would slam down through gears during deceleration and jump/jerk when shifting up. A loud metal thud accompanied these jolts between gears every time. Fast forward to today, and 25k miles later (jeep has 55k total) and this problem appears to be returning. Random jolts and jerky shifts during acceleration and deceleration, specifically when going up or down a slope or when getting back on the gas to accelerate when driving. The deceleration and downshift between gears is so jarring sometimes when slowing down that myself and passengers will have our heads bang forward and seatbelt catch the weight of our bodies. The thud noise is coming back randomly as well when this happens. With only 5k miles left on manufacturer power train warranty, I'm nervous that having it's 3rd transmission in less than 60k miles is going to be a future problem again not covered by warranty. I feel very unsafe when driving what was supposed to be my dream vehicle and the largest loan in my life other than purchase of house. Since the day I left the lot it has felt uncomfortable driving and causes me anxiety because of the way it shifts and makes noises. The hard jerks and slamming downshifts have almost caused multiple accidents and I honestly hate having to drive this vehicle. (I have only owned it for 16 months.) the date I selected was when I purchased vehicle, problem has been ongoing since then.

Filed Sep 22, 2016 · Transmission · 805 miles · TX

I have had transmissions issues with my 2015 jeep cherokee from the first week I purchased it. I have had my jeep into the dealership to address this issues several times now. They have replaced the transmissions once, updated the firmware a couple of times, and are now just telling me "that's the way it is" and that I will just have to live with the problems. The transmissions jerks into gear a times, especially when accelerating after a near stop (spins the tires sometimes when it 'clunks' into gear), slips out of gear at times and 'clunks' back in (when traveling around 40 MPH usually), and has also just quit functioning all together while trying to enter a freeway (had to pull over and stop/start car to get the transmission back). Every time I drive the car one of these issues can be observed. I am a very displeased long time jeep owner..

Filed Jul 21, 2016 · Engine, Transmission · 1,055 miles · OH

Tl* the contact owns a 2015 jeep grand cherokee. While driving approximately 18 MPH, the vehicle hesitated and the engine revved without warning. The vehicle was taken to a local dealer who diagnosed and replaced the transmission and computer. The failure recurred and the vehicle was taken back to the dealer. The technician diagnosed and replaced the valve body. The failure recurred four times the manufacturer was made aware of the failure and assured the contact that the failure was covered by the warranty. The manufacturer referred the contact back to the dealer for more detailed diagnostic testing. The vehicle was not repaired. The failure mileage was 1,055. ..updated 11/21/16 *bf

Filed Jun 24, 2016 · Transmission · 700 miles · FL

Tl* the contact owns a 2015 jeep grand cherokee. While driving various speeds, the shifter would erroneously shift out of gear and a hum was present coming from the transmission. Also, the display panel changed from drive and displayed a straight line. The vehicle began to hesitate and reduce speed. After stopping and switching the shifter back to drive, the vehicle operated normally. The vehicle was taken to the dealer where it was diagnosed that there was erratic transmission failure. The PCM, TCM, reh, and ipc were all reprogrammed. After retrieving the vehicle and driving, the vehicle would not accelerate on demand. The manufacturer was not notified of the failure. The failure mileage was 700. Updated 08/10/16*lj consumer stated information stated is true incident occurred approximately 5 times after attempt was repaired updated 6/12/18

Filed May 14, 2016 · Transmission · 6,500 miles · MI

Vehicle started to jerk/hard shift and slip when shifting from 1-2 and 2-3 while driving on a city street. I took the vehicle into the dealer who replaced the valve body, ran the flash software update and reprogrammed the PCM. The dealer test drove the vehicle and indicated that the "trans shifts very smooth now". 20 miles later while I was driving the vehicle on city streets it began to clunk and jerk when deceleration at 30 MPH and then again at 8 MPH; much worse than before during acceleration. The vehicle also now lunges forwards and shakes when you come to a stop at a light/stop signs with your foot on the brake. I took the vehicle right back to the dealer who has ordered a new transmission. The vehicle only has 6500 miles on it. This vehicle is very unsafe with all the jerking and clunking and control issues. It appears these vehicles have transmission issues with no "fix" available; so I anticipate the same problem to occur when I get the vehicle back from the dealership with the new transmission.

Filed Feb 4, 2016 · Transmission · 4,691 miles · FL

My 2015 jeep cherokee has approximately 6,000 miles on it. I've had it in 3 times due to the transmission surging, and is at the dealer again now. The car was surging between 45 & 40 and 25 & 20 MPH when I slowed down. I took it into the dealer and they did some software changes. The car still surged at 30 to 25 MPH, and sometimes with my foot off of the gas, it just kept going at 25 MPH. After the dealer replaced the transmission, it was still surging at about 25 MPH. They made more adjustments on it. The tech told me that it wasn't right when the car was cold, so he let it cool again, drove it cold, and he said it seems fine now. It's in the shop again after I found that it was still surging at 25 MPH and now when the car is cold, when you step on the gas the car hesitates before moving forward. This could be a dangerous problem when pulling out into traffic. Auto blog advised that there were no complaints on the 2015 cherokees for the transmission problems that were common in the 2014 models. Maybe there have been other complaints since that article was last updated. I believe that there is still a problem with the 9 speed transmission.

Filed Dec 21, 2015 · Driver assistance, Electrical · 3,000 miles · AR

I bought a new jeep grand cherokee and the transmission went out on the car going down a mountain! Thank god for brakes as there was no control of the vehicle. The dealership replaced the car with one that is identical. It is brand new and I have had it for 3 weeks and it is doing the exact same thing as the other one. It gets stuck in gears. Engine stalls and revs up when changing gears! I fear for my life in this vehicle. Also, water pours from the base of the exhaust pipes. Not from the tips.. It unreal how much water pours out of the back of the vehicle!! This is a bad seriously grave situation! I called fletcher dodge jeep in sherwood arkansas where I bought the car and they told me that I needed to drive it 2.5 hours to them so they can see if a shift relearn would work or if this car will be a lemon too!! They said the relearn only works on some of the vehicles!!! Please halt chrysler from the production of 8 speed automatic transmission as they do not know how to fix them and they are going to start killing people!

Filed Oct 6, 2015 · Transmission · 5,300 miles · NJ

Leased car on 9/4/2015. Someone at dealership had been driving it so it had 4800 miles when I got it. On 10/3/2015, got in car, started engine, shifted car into drive and it revved but didn't move. Service parking brake light came on. I hadn't touched the parking brake. Turned car off and on again. Same thing...car wouldn't shift into gear, then got "service transmission" message and check engine light. Repeated turning car on and off several times, shifting. No response. Turned car on, put in reverse. Heard a loud thunk and the car moved backward. Put in drive, heard a loud thunk again, and car moved sluggishly forward. Limped home, car not responding as normal to pressure of gas pedal, praying I got there without the car dying. Called service at 8 a.m. At 9:30 a.m., went to leave house to take car to dealership. Backed down the driveway, put car in drive, no response. I thought I had gone down my driveway in reverse, but it must have just rolled down since we live on a hill. I turned car off and on again, put car in reverse. Loud thunk, like the bottom was falling out of car, and car lurched into reverse. Shifted to drive, another thunk and lurch. Pulled car to side of street and called chrylser roadside assistance for tow. Waited 5 hours for tow truck which came from another state. Really?! Car is now at dealership, got call today 10/6 that the valve body on the transmission needs to be replaced and that it is a 7-10 day wait because the part is backordered. (after reading all these complaints, I now know why). I've paid two months lease on the vehicle, have been able to drive it for 3 weeks, and 500 miles. Current mileage is approximately 5300.