2015 Jeep Grand Cherokee: loss of power steering

Filed Jul 24, 2024 · Engine · CA

While driving on the freeway, I heard a quiet noise but saw no warning messages on the dash. I decided to pull over and found the vehicle had shifted into neutral and lost power steering. The vehicle was towed to a AAA service center. They discovered that the safety recall W79 / the federal safety agency 20V‑699 Diesel ECR cooler had been replaced but failed again, requiring a complete engine replacement. The recall was repaired in May 2022, and the part failed in July 2024, two months outside the warranty. The dealer where we bought the vehicle and had the recall serviced won't return my calls.

Filed Jul 12, 2023 · Electrical, Engine · CA

While driving vehicle shuts off unexpectedly, with steering wheel losing power steering. It will then have trouble starting again. Turning on and off by itself. It will then work just fine after 15-20 minutes.. It has been doing this every few months for a couple years now. I have taken to dealer a couple times, and they have had me change battery initially. But can’t give me a reason why it keep happening after that. Most recently, once I was able to work again after it had shit off on me while driving, it would then not shut off. I could not turn the car off. I took to dealer, and eventually it turned off. It is at dealer currently at time of this writing.

Filed Feb 26, 2023 · Brakes, Engine · ME

While in motion, vehicle lost all power; the engine stalled, brakes failed and lost power steering. The vehicle shifted into neutral. I put the vehicle back in drive and it went back to neutral. I turned the ignition off and restarted. My husband was driving and I was in the passenger seat, with my 5 year old daughter in the backseat. If there had been oncoming traffic, we’d have hit them head on.

Filed Sep 28, 2021 · Electrical, Engine · MD · crash

I have a 2015 Jeep Grand Cherokee Laredo. While traveling down the highway at approximately 65mph, the entire dash began to blink in and out, all kinds of error symbols flashed, I lost power steering and the car switched itself in to neutral – this resulted in an accident. This car has been In and out of the shop for the past several months. Every time it looks like it fixed, the car’s computer seems to do as it pleases. I lose driving power, it switches itself in neutral or the dash throws error symbols. I am at a point where paying for constant ‘repairs’ and insurance is becoming way too costly. I do NOT feel safe riding with my family in this car!!!

Filed Mar 8, 2021 · Electrical, Engine · 93,700 miles · VA

Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so I took it home. A week later, service shifter light came back on while I was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. Tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination." took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. Dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. I refuse to go pick it up as there is something wrong and I am not driving it with my 9month old.

Filed Nov 17, 2019 · Suspension · 20,000 miles · IL

Power steering rack loses fluid between the rack and the boot. The rack has been replaced twice for the same issue and now needs a 3rd replacement rack. Loss of power steering fluid can lead to loss of steering ability and poses a safety risk.

Filed Apr 13, 2019 · Acceleration · 58,000 miles · AZ

Driving my grand cherokee on I-40 with cruise control set to 75, I entered a construction zone and applied the brakes to slow down. Instead of slowing down, the car accelerated up to about 90 MPH. I was speeding in and out of traffic like a mad person and, luckily, I managed to keep my wife and I alive. Then the brakes were on the floor, I could not disconnect the cruise control, could not shift out of gear and could not turn the car off. After a period of time, we began a slight incline and the car slowed. Then I had control for a short time when the power steering went out; it came back on after about a minute. We were towed to the nearest dealer (70 miles) and the car remained there in order for chrysler to send a team to investigate. After 4 weeks chrysler informed me that there was no problem. Tell the truth, I competely expected them to not take blame for this. This was the most frightening thing that has ever happened to me - I thought for sure that we would be killed - weaving in and out of diesel trucks and construction zone. I took out barriers and traffic cones in my effort to save us. I had serious concerns about operating this vehicle again but my thought is that chrysler probably fixed the problem without taking responsibility for it. I did discover that there is something you can do if you are in this predicament and I wish I had known about it before. If you hold in on the start button for a few seconds, the car will turn off. I had held in on the start button but, evidently, not for long enough. I hope that this message can get out to other jeep owners and that this action could save lives.

Filed Feb 26, 2018 · Steering · 22,000 miles · FL

Vehicle loses power steering intermittently. It's still under warranty and has been to three different dealers 5 times. It's presently at arrigo jeep in ft pierce fl and has been for over a week. They do not return my call. This has also been reported to chrysler. Loss of power steering can happen in motion or stationary. Very dangerous. I have all service docs.

Filed Feb 26, 2018 · Steering · 24,169 miles · FL

Tl* the contact owns a 2015 jeep grand cherokee. On several occasions, whether being driven or stationary, the vehicle would lose power steering functionality without warning. The vehicle was taken to troiano chrysler jeep dodge dealer (address unknown) where it was diagnosed that the rack and pinion needed to be replaced. Also, there was a low voltage fluctuation going to the electronic power steering. The vehicle was repaired; however, the failure recurred. The vehicle was then taken to wallace jeep (2755 se federal hwy, stuart, fl 34994, (772) 220-3600) and arrigo dodge chrysler jeep ram fort pierce (5851 s us highway 1, fort pierce, fl 34982, (855) 709-0687) where it was diagnosed that there was a voltage issue with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 24,169.

Filed Nov 12, 2015 · Steering · 500 miles · CA

Tl* the contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of power steering while driving 15 MPH. The failure occurred without warning. Upon inspection of the vehicle, the contact noticed that steering fluid leaked from the vehicle. The vehicle had to be towed to the dealer where it was diagnoised that the power steering hose had a defective clamp that needed to be replaced. The manufcaturer was notified of the failure. The failure mileage was approximately 500. The VIN was not provided.