2016 Jeep Grand Cherokee: loss of power steering

Filed Mar 16, 2021 · Steering · 44,000 miles · GA

While I was driving, the power steering went out. It could have caused major accidents. The first time, a repair shop reset the eps (electric power steering) module and no problem for 6 months afterwards. A dealership checked it out after and said no issue with eps. 6 months after, I had the second incident. It is unsafe to drive the jeep grand cherokee. Less than 45k miles and I was the only owner of the vehicle. Seems like the federal safety agency 10139995 is right on the money with the error code c2217.

Filed Aug 16, 2020 · Steering · 36,246 miles · PA

I was driving the vehicle and the power steering went out. I have no power steering and there is a message on my dash that says power steering unavailable, service required. I have 36, xxx miles on it.

Filed Mar 4, 2020 · Driver assistance, Electrical · 92,000 miles · CA

Tl* the contact owns a 2016 jeep grand cherokee. The contact stated that while driving approximately 30 MPH, the vehicle started to vibrate, lost power steering with the ABS warning indicator illuminated. The contact coasted to the side of the road. The contact was unable to turn the vehicle off manually. Shortly thereafter the vehicle turned off independently. The contact exited the vehicle. The vehicle was towed to boardwalk chrysler/jeep located at (1b bair island rd, redwood city, ca 94063), but was not diagnosed. The vehicle was then taken to an independent mechanic where the battery was replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.

Filed May 15, 2019 · Electrical, Steering · 74,648 miles · LA

While driving at approximately 30 MPH, the jeep suddenly jolted and the engine stalled. I safely pulled to the side of the road, placed the vehicle in park and tried to restart the engine. It immediately started then stalled multiple times before all lights in the jeep turning on and a message appeared on the dashboard stating that the vehicle was not in park. I double checked and the vehicle was indeed in park. The horn sounded multiple times and the back lift-gate opened on its own. The vehicle was towed to the dealership under extended warranty and it was found that the electric power steering system had shorted and caused the vehicle to be completely disabled electrically. The system was repaired by the dealership. This could have happened in a horrible location with traffic on the interstate and caused a serious accident. The repairs were covered under extended warranty but a power steering failure should not completely shut down a vehicle while driving.

Filed Apr 4, 2017 · Steering · 4,000 miles · IL

While driving on a city street and turning left, the power steering went out and it became very difficult to steer the vehicle. The vehicle was turned off for a short time; when it was restarted, the problem was gone. About 30 minutes later the car was restarted and driven approx. 1/4 mile when the steering went out again while making a right turn on a cit street.

Filed Dec 27, 2016 · Steering, Suspension · 6,200 miles · AR

While driving to nashville, tn we were driving between 65 - 73 MPH with speed control and hit slower traffic it felt like the vehicle lost power steering. The steering was hard to handle on the jeep. It would pull either left or right and wouldn't seem to go straight. We could stop the vehicle and turn it off and the steering would be fine again for a while. I took my jeep back to the dealer on december 2, 2016 and as of today december 27, 2016 they still have it. I don't know if it is the power steering or the lift suspension but it most definitely is a safety problem. This happened on the highway and the service techs have got it to duplicate the problem at the dealership.