2013 Jeep Grand Cherokee: loss of power steering

Filed Jun 10, 2024 · Fuel system · SC

We were traveling at approx 75 mph on [XXX] in Georgia when the Jeep completely stopped and shut off - lost all power and we had to coast to the shoulder. Thankfully no one was close behind us. The power steering went out and we could not start it back up. We had to get it towed twice to a Jeep dealership for diagnosis. Was told the fuel pump relay needed to be replaced bc of active recall, but that also both fuel pumps had to be replaced. Said that those are the reasons why Jeep wouldn't run. Called Jeep Customer Care and was advised to have the dealership repair, pay for the fuel pumps and then turn in cost under Case #[XXX] and they would reimburse for the parts and labor of the fuel pumps. The cost totaled over $3000 for the 2 pumps and labor and it could take 2 weeks. Told the dealer that we live in Virginia and asked for a loaner or rental car. They said they can't provide either. So we had to rent a car and drive back to Virginia. Then had to rent a car to drive back to Georgia to pick up the Jeep. The Service Rep was not very helpful and was actually very rude along with the service tech who did the repairs. He purposely wrote on our paperwork that the fuel pumps didn't go bad bc of the fuel pump relay so that we would not get reimbursed. But research shows that the faulty fuel pump relay does indeed damage the fuel pumps. After spending over $4k between repairs and additional costs caused by this recall issue, I filed the claim as I was told to do through Jeep Customer Care. They denied it saying that since the service tech specifically wrote that it wasn't the fault of the recalled part, they weren't going to pay it. We were told to have the dealer replace the pumps which we could have done ourselves had we known they would deny our claim. We did what Jeep Customer Care told us to and then they denied our claim anyway. We could have been seriously hurt and this wasn't the first time the Jeep had done this. They refuse to respond to my emails now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

Filed Jun 22, 2020 · Electrical, Engine · 125,000 miles · NC · fire

While driving my car on the highway the battery light came on. After a few minutes all of the other lights, seatbelt, engine, etc. Started to flash. Then my air conditioning turned off, my brakes stopped working and my power steering went out. Luckily I was pulling off of an exit. After finding out that there were 5 recalls, I took the jeep to a dealership to have them fix it. I picked it up a few days later after they said it was ready. The day after picking it up...I was again driving down the highway and the jeep did the exact same thing!!! Again luckily I knew the signs and pulled over quickly but still lost control of the vehicle because power steering and brakes went out.

Filed Nov 17, 2019 · Electrical · 40,000 miles · CA

The problem started with the key fob, after locking the car the doors would unlock and lock again with out my control. Then more electrical issues occurred, the lights flickered, the rear camera stopped working, and then driving the car eventually the power steering went out and it was dangerous as I was driving on the 405 free way and I was unable to pull over with out power steering.

Filed Jan 17, 2018 · Steering · 58,750 miles · LA

Leaking power steering fluid from unknown area caused smoke from under the hood and loss of steering capabilities while in motion. Also occasional ignition switch issues that occur when pressing the start button. Starter keeps turning the engine over however the vehicle never completes the crankng cycle. Driver has to open the door then hit the start button again before starter will stop. Push cap start must then be removed and the key inserted in order to turn the engine over and crank properly

Filed Aug 22, 2017 · Electrical · 72,000 miles · PA

While driving my 2013 jeep grand cherokee on a busy 4 lane highway my alternator failed, resulting in the engine stalling. I had no steering, no brakes, no control over the car whatsoever. Fortunately I was going up a hill and the car came to a stop without anyone being injured! I could have been killed. The dealer is saying that recall p60 - which covers exactly what happened to my car - does not cover my car because I have a 180 amp alternator instead of a 160 amp, which is covered by the recall. How can chrysler group limit the recall by the amps when clearly this is what happened to with my 2013 jeep grand cherokee??

Filed Mar 2, 2017 · Electrical · 34,000 miles · NY

As I was driving the car shut off and power steering went out. I barely made it safely to my destination. We called our jeep dealer and there were a few recalls. We were able to get the jeep to the dealer. They told me it was the alternator and battery. There is currently a recall on the alternator for the 2013 jeep grand cherokee (p60/the federal safety agency 14v‑634); however, they claim that my 180 amp is not covered. What I experienced is exactly like the description of this recall. Luckily I was driving when this occurred, because I don't think my wife would have been able to control the vehicle to a safe stop. They are not honoring the recall to replace my parts. More importantly, they are not including my vehicle in the recall because its 180 amps; however, this is a tremendous risk to any owners of this vehicle and I was not notified. I discussed this at length with fiat chrysler automobiles (fca) on 03/02/2017. I spoke to customer representative ramario and nicole.

Filed Feb 24, 2017 · Driver assistance, Electrical · 49,000 miles · TX

Low battery light came on while driving 35 MPH, and two miles later the majority of dashboard lights came on. Simultaneously, a constant beeping began and wipers turned on. The scary part is that within seconds, I lost power steering and brakes did not work correctly. The road I was driving was precarious, windy, and did not have a shoulder. I continued at minimal speed around the curves for less than a mile, looking for a safe place to pull over. Very soon, the car accelerator stopped and the car died. I managed to pull the car onto the side of the road (took effort without power steering). Terrible and sudden experience. Not enough warning to get the car serviced before complete electronic and vehicle shutdown occurred. Thankful that no other vehicles were around during the incident, as I am confident I did not have safe control of the vehicle during this time. Towed vehicle to safety. Mechanic tested and discovered that alternator fully shorted and battery was completely dead (unable to recharge).

Filed Oct 31, 2016 · Steering · 40,500 miles · PA

Power steering making noise loud , had it checked out and dealership tells me all 2013 does this. Well a week later after they looked at I lost power steering with a baby in car.

Filed Oct 1, 2013 · Body, Steering · 7,500 miles · MA

While making a 3-point turn the power steering failed with the steering wheel turned all the way to the left. An unfamiliar warning light appeared on the dash (which was not identified in the manual or on-line) consisting of a red steering wheel over 2 red lines. Everything else seemed to be working. I grappled with the wheel to finish the turn, then turned the engine off. After re-starting, the power steering was working again. I had it towed to the dealer because I was afraid it would happen again. They reportedly found a corroded lead to the "power steering module" (even though the car is only 7 months old) because "the screw connecting the lead had not been greased properly prior to installation."