2018 Jeep Grand Cherokee: seat belt won't latch or retract

Filed Dec 5, 2025 · Seat belts · CA

8/2023 one rear seat belt would no longer retract. The problem was reproduced by the service center and they replaced the rear seat belt. 10/2025 the same rear seat belt would no longer retract and 11/2025 the other rear seat belt would no longer retract. Brought into Jeep dealer and they verified there are no obstructions affecting the seat belt and they are no operating as intended. They replaced both rear seat belts in 12/2025.

Filed Mar 4, 2025 · Seat belts · 61,000 miles · NY

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle started to chime. The air bag warning light was illuminated. The contact pulled over to the side of the road to verify that the seat belt was buckled. The air bag warning light and the chime remained constant. The vehicle had not yet been taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

Filed May 10, 2024 · Airbags, Seat belts · OH · crash

Brakes failed when attempting to slow down, ABS kicked in on dry blacktop with no lights on dash before locking up and throwing the vehicle off of the road. Caused me to wreck into a tree head on at 50 mph. Seatbelt did not lock up and airbags did not deploy. Vehicle was totaled with heavy front end damage including a bent and snapped frame. Prior to incident had issues with low beam headlights not working/going out prematurely. Was told by Herrenstein Jeep in Chillicothe this was not an electrical issue. Low beam headlights failed again 2 weeks prior to incident.

Filed May 2, 2024 · Seat belts · CO

Passenger outer seat belt/retractor failed to retract. The belt has to be manually ratcheted back. Licensed repair shop removed & inspected mechanism for obstruction. Found no cause for failure, out of vehicle retracts properly. In a sudden stop the front passenger is not protected as the belt does not lock or retract without manual procedure. No warning lamps or codes. Contacted local dealership Service department for possible recall or customer satisfaction bulletin & was told that nothing was available for vehicle. Replacement part is on national backorder with no ETA according to local dealership Parts department. Hundreds of units are on backorder leading me to conclude that the manufacturer is aware of a safety issue but has not provided a resolution to consumers

Filed May 2, 2024 · Seat belts · 195,000 miles · CO

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving or while the vehicle was parked, the passenger's side front seat belt had to be manually retracted. The contact stated that when the seat belt was manually retracted and the passenger moved forward, the seat belt failed to lock properly. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The local dealer was made aware of the failure and the part was ordered; however, the part was on backorder. The manufacturer was not made aware of the failure. The approximate failure mileage was 195,000.

Filed Sep 23, 2021 · Seat belts · NY

The rear right seat belt became unusable in August 2021. I bought the car in October 2017 and it only has 20,000 miles. The seat belt was fully retracted and stuck, which caused a major safety issue for my passengers, including my children. The dealership confirmed it the seat belt retractor was broken and needed to be replaced. The repair costed me $558, which was not covered or guaranteed by Jeep. I would have thought that a critical safety part like a seat belt retractor that breaks at 20,000 miles, the company will cover it and recall other vehicles to check same and ensure that retractor systems are properly working. No crash or incident was involved, just normal use of the car.

Filed Oct 27, 2020 · Acceleration · 55,000 miles · WI · crash

I was sitting outside of my garage door waiting for it to fully open, I had my foot on the brake and the rpms of my car maxed out and my car went forward through my garage and into my living room. I never once touched the accelerator and tried braking with both feet and my car would not stop. There are burn out marks left throughout my garage where you can see I was holding the brake. My car was completely totaled, my seatbelt also did not lock up during the incident.

Filed Jun 5, 2018 · Driver assistance, Seat belts · 1,544 miles · IL · crash · 1 injury

Tl* the contact owns a 2018 jeep grand cherokee. While driving 35 MPH in inclement weather on snow covered streets, the vehicle slid off the roadway and crashed into a ditch. The contact stated that the traction control and automatic brake assist feature failed to prevent the crash. The contact stated that the driver and passenger side curtain air bags deployed; however, the driver's seat belt failed to restrain the driver and caused injury to the left side of his body. Medical attention was not sought. A police report was filed. The vehicle was taken to crowe auto group, llc (303 tenney st, kewanee, il 61443, (309) 852-2188) and repaired. The manufacturer was contacted and provided case number: 34153031. The approximate failure mileage was 1,544. *tt