2018 Jeep Grand Cherokee: backup camera failure

Filed Feb 19, 2026 · Electrical · MI

Upon vehicle start-up, the Uconnect screen will freeze up. Placing the vehicle into reverse, the back-up camera is not shown. During the issue, the screen could be frozen/not responsive, or a blue screen. This concern has been an ongoing issue for some time now. It seems to be getting more frequent recently.

Filed Nov 7, 2025 · CA

Multiple times now, the rear view camera stays on while driving and there's no way to get it to turn off. Hitting the x in the corner of the screen does nothing, the power button nor the screen off button work, and I cant access anything on the screen. While driving, theres a constant view of the road behind me and it's incredibly distracting. This appears to line up with Recall 20V‑191, although my specific car isnt included in that but im absolutely experiencing the same things. No warning messages or anything indicating an issue before it happens - it seems completely random. ive tried soft reset and many button press sequences ive found on forums but the only thing thats ever worked is leaving the car off for 20+ minutes so it resets. This has happened on at least 4 different occasions, I have videos of 3 of them.

Filed Oct 26, 2025 · Electrical · IN

I have a 2018 Jeep Grand Cherokee and the screen is delaminating and now my screen is completely black. I cannot do anything on my screen which controls everything in my car. I'm unable to have my heat or air come out of anything except defrost. I had the heat on to defrost my windshield, and it kept switching to a cold setting causing my windows to not defrost. My car will randomly call people from my contacts list or if I'm on a call will place it on hold or mute. When a feature is supposed to help with distracted driving this is doing anything but that and causes all drives to be very distracting. The temperature of my vehicle is constantly switching because of the screen issues. Before my screen went completely black if I was using GPS it would randomly switch my location sometimes to a different continent again causing for a very distracting and unsafe drive because I didn't know where I was going and had to fumble around to find my phone so I could get my maps and not make a wrong turn. I'm thankful a serious accident hasn't occurred yet because of this distraction but if it does Jeep will be taking responsibility. I have called a jeep dealership and states jeep is saying sorry about you, absolutely unacceptable. There is no warning when this happens it starts out as slow minor things happening and is now extremely unsafe to drive because of the distractions it causes. Not to mention no back up camera for that extra step of safety.

Filed Aug 7, 2025 · Electrical · AK

My 2018 Jeep Grand Cherokee Overland is experiencing serious electrical malfunctions related to the Uconnect radio head unit. This component appears to control or influence multiple vehicle systems beyond just audio, including climate control, backup camera, navigation, and possibly driver assistance features. The system malfunctions frequently and erratically — settings change on their own, the screen goes black or freezes, and controls become unresponsive while driving. These distractions create a serious safety hazard, as I am forced to take my attention off the road to regain control of basic functions like defrost or audio volume. I have discovered that this issue is widely reported by thousands of Jeep owners from this model year and earlier, particularly those with Uconnect systems. Jeep has refused to address or recall the problem despite it clearly impacting driving safety and vehicle usability. This malfunction significantly impairs my ability to operate the vehicle safely. I respectfully request that the federal safety agency investigate this issue as a potential safety defect. I have taken my car to the dealership and was advised that the whole radio unit needs to be completely replace. I have contacted Jeep and inquired about it, they told me they are aware of the issue but at this time, unless the car is under warranty, they do not offer any financial assistance. And it is a rather expensive issue to fix considering there is no fault of the car owners that the items installed in their vehicles are faulty.

Filed Mar 11, 2025 · Electrical, Seats · MN

Component Failure: The control screen is going through a process of delamination. It creates "ghost touches" and behaves erratically. Safety at Risk: In one instance the backup camera came on and stayed on randomly, while I was driving forward. Another time it activated the phone and began calling down the contact list. It called, then hung up. Dialed the next person and hung up. And continued through the contact list. People began "returning my call" and it got worse. I was driving on the interstate during heavy traffic and couldn't just pull over anywhere. It was distracting, alarming, and unnerving. It also randomly turns the radio on. It will randomly change heat/ac turning it on/off. Turns the heated/cooled seats on/off. All of the controls in that panel are subject to these ghost touches. It's distracting when driving but also could be dangerous. Dealership Confirmed: The dealership has looked at it, analyzed it, and confirmed the issue. They see it frequently. Jeep customer service is kicks you to the dealer and the dealer kicks you to customer service. No resolution except to pay out of pocket for this manufacturing defect. Warnings or Symptoms: There was no warning that the delamination was going to occur. And it first happened at the end of 2024. My car is a 2018 Jeep Grand Cherokee.

Filed Aug 21, 2024 · Driver assistance, Electrical · CA · fire

I was driving to work with the heated seat on. I began to feel my lower back getting extremely hot. I leaned forward and when I did I could smell something burning and my back began to burn. I quickly pulled over and jumped out of the car as quickly as possibly to see that my seat had physical flame coming from it. I contacted Jeep about the situation and was ultimately told it was somehow not a manufacturing issue. In addition to the seat fire my touch screen has completely delaminated and sometimes works and sometimes doesn’t. Making it a safety hazard with the back up camera only showing when screen is operational. The screen also does things on its own. Changing radio stations, blasting radio volume, turning on/off. This is extremely distracting while driving.

Filed Jan 28, 2024 · NC

Uconnect 4c/4c 8.4 inch display screen Issues: Screen is ghost touching ,making choices on its own while driving, climate control will run haywire and do the opposite of what’s needed to defrost window and it’s can’t be stopped or cut off, unable to get heating seats off and seats heat up so much it burns legs and sacrum, unable to use back up camera, cannot access radio, navigation system, anything that’s needed that has to do with function of the vehicle that’s operated by that screen is unable to be done because it’s constantly chooses and self taps every. I have almost crashed many times due to this happening and it’s very unsafe.

Filed Oct 14, 2023 · IL

My radio keeps going in and out. Making it hard to use my rear view camera or manage controls for heating and cooling. I have tried resetting with no luck. It is a big distraction while driving.

Filed Oct 11, 2023 · PA

Backup camera remains on while driving. I am unable to use any other features on the screen.

Filed Sep 27, 2023 · NJ

U connect touch screen delaminating screen. Causes several distractions while driving. Moreover, It controls heating and defrost system which controls and severely impacts driver visibility in certain driving conditions. Especially during rain, snow very hot and cold weather conditions. It’s a fact that we can’t control the elements. As well the backup camera is affected by disabling backup alerts. It’s over $1k to repair and not covered under warranty. This is a common problem for the make and model vehicle and there are several forums inquiring about the same issues. Statistically this is a problem that’s deserves immediate attention. shortly after my purchase we experienced a pandemic that caused a financial strain. It’s unreasonable for the maker to put the burden on consumers. When they choose produce a products that’s effects the well being of there customers. This is the 4th Jeep I’ve purchased I have never dealt with this until now. so why would they change the vendor unless it was minimizing manufacturing cost making this an ethical issue as well

Filed Aug 30, 2023 · Electrical · TX

The radio screen is de-laminating, causing the radio to go haywire with constant ghost-touching. The radio screen controls most of the car, so besides the non-stop beeping being very distracting, it is giving dangerous commands to my car. It makes unwanted phone calls, including to SOS. It turns on the backup camera when I am on the interstate. It continues to beep when I am in reverse so I cannot hear the beeps from the collision warning system. It turns on the seat warmers when it's already >100 degrees outside. It does not allow me to see the suspension settings and data when I am in 4WD. It turns on Navigation I do not want and does not allow me to use Navigation maps that I need. It turn the radio on full blast while continuously changing stations. I cannot turn off the radio screen and the perpetual chaos it causes because a single ghost touch immediately turns it back on. It is ghost touched approximately every 1-2 seconds. It is very distracting, chaotic, and hazardous to drive with this happening. I paid a Jeep dealer for a Diagnostic test that confirmed the issue is caused by de-lamination. Both Jeep and the dealer refused to replace cover the costs of repair. There were no warnings before the radio screen began de-laminating and the ghost touching started in December 2022. It is has slowly gotten worse each month since then.

Filed Aug 9, 2023 · Electrical, Seats · VA

The computer screen (radio, climate control, back up camera, etc.) The screen has a mind of its own. It will go on and off by itself all the time. It changes the radio stations and climate control by itself. The back up camera will be on and then as we are baking up it goes out, or won't work at all. Its very dangerous and distracting for the driver. In contacting Jeep, they will not cover the cost to repair or replace. We even purchased an extended Certified Added Care Warranty when we purchased the Jeep and they won't cover it either.