2014 Jeep Grand Cherokee: backup camera failure

Filed Oct 16, 2026 · Acceleration, Electrical · WV

the transmission/clunks when starting, wile climbing hill wont engage loud crack when turning out of driveway right mirror wont engage when car is near the warning or the beeping wont go off climate control door wont move backup camera goes out / electrical system bugs also, repaired suspension system axle assembly front steering rack penion motor mount left side suspension control arm tpms sensor

Filed Aug 10, 2026 · Engine, Lights · WV

engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter

Filed Dec 3, 2022 · Electrical · CT

The electrical system in the 2014 Jeep Grand Cherokee on occasion will not turn on correctly when started, the car operates, just a black screen. The radio and most importantly the rear view camera will not activate. It does return after 2-10 minutes after running (meaning turns itself on) & it also turn on the heat to 75. ( this happens in my car 15% -20% of the time on starting, rest of the time it works) The main problem is the rear view camera will not turn on when you just started the car, (when you need it) The Radio, Navigation, Rear camera, climate control all don’t work. So one that is used to using camera to reverse can't and it is dangerous, it is just a black screen.

Filed Oct 9, 2022 · Driver assistance, Electrical · TX

Bought this vehicle 6 months ago and and realized right after purchase it has an error within the radio system that causes backup issues. The error appears on the radio and states “contact dealer” for radio service. What the vehicle does is that the backup camera becomes inoperable (black screen) and in my case the radio turns on straight heat blowing hot air from the system and turning on both defrosters, front and back. After doing some research, it appears that many 2014 Jeep owners and other years around this time period are experiencing this issue. Since the backup camera and backup sensors no longer work due to this error (it has to do with the Sierra Wireless card within the radio) it becomes a safely issue when it stops in the middle of backing up and is very scary. In Texas, having straight heat blown at you and your glass makes the windows fog or becomes unbearable at 105 degree temperatures. Dealer is aware of the issue and wants more then $1200 to replace radio. I tried to self repair by removing radio and updating software to current version but Sierra wireless car is soldiered to the motherboard of the radio and cannot be removed. I did however get the software to update after three attempts and 6 hours of updating. This did not fix the error that causes this. I believe it is due to a Sierra Wireless card failure and normally happens right after startup.

Filed Dec 6, 2018 · Electrical · 55,000 miles · NY

Keep getting a message that states the 911 system needs maintenance. When starting my jeep my screen will stay blank for about 3-5 minutes before coming on. When it is blank I am unable to use my back up camera, adjust my climate controls, bluetooth phone. The vehicle will switch between air conditioning and heat, high fan and low fan speed. When the screen is blank I am unable to do anything.....even using the buttons below the screen do not work. I am unable to unlock my doors using my door unlock/lock control on the drivers side. While im driving I can unlock my doors, which as a safety feature I should not be able to do. My oil change notification will not go away even after getting my oil changed.

Filed Oct 22, 2018 · Electrical · 20,000 miles · AL

I bought the vehicle nearly 2 years ago and it has had this problem intermittently. At least once a week, the radio/phone/navigation panel will not start when the car does. So I have no heat or air conditioning, no back up camera, no radio, no handsfree phone. This situation usually lasts about 5 minutes but eventually will start. I have not been to the dealership to see about it so I don't know what it is. But this has the potential to be very dangerous for me. I am a realtor and I've put 70k miles on my car in the past year. I am in it all the time and I need these features to work. I bought this particular vehicle used and I love everything about it, except this. Please do a recall on this feature. I'm not the only person that has had these problems.

Filed Jul 30, 2018 · Driver assistance, Electrical · 70,000 miles · FL

I received an over the air update for my vehicle, which I began to install. The installation failed, and the next time I got in my car many things were wrong, some of which are a major safety concern to me. When I place the car in reverse the backup camera should come up and the mirrors automatically redirect downwards. Since attempting to install this update, sometimes these things don't happen at all, or have a long delay (others it works as it should). Other times, the backup camera and mirrors will stay on as if I am still in reverse well after I begin driving the vehicle, which makes it impossible for me to use the side mirrors and is very distracting and dizzying seeing the backup camera while driving. Additionally, the GPS has been impacted and often has me on a different road and announces a speed limit incorrectly. I can not find a way to stop the voice from announcing the speed limit while I'm driving. In addition, my bluetooth, presets and USB connection all stopped working. Again, all of this was working 100% until this update that was sent to my car. I believe the fact that this update was sent to my car unsolicited and resulted in these issues with the backup camera, mirrors, GPS and speed limit confusion are all safety concerns and seem like something that would be worth reviewing for a potential recall. Fyi, I did take this to the dealership and was told my only solution was to completely replace the radio and computer at an out of pocket cost of $2,400.

Filed Jun 20, 2018 · MI

Over-the-air software update. Accepted the update one time. Update occurs almost daily. While updating the infotainment display only shows progress bar (15-20 minutes) while driving. After update download complete the screen never changes back to original intended functions during ignition cycle. Next ignition cycle the screen appears normal until update occurs again, but functionality is very slow to respond or does not respond to "touch" requests for climate controls, navigation, radio, etc. When reversing, the back-up camera image screen has a long delay of 5 seconds or more. Backing maneuver usually near completion when image finally appears. Camera image is not available during the update or after update complete and not until next ignition cycle. This is a safety issue. Navigation system rarely functions when the screen is available.

Filed Jan 31, 2018 · Visibility · 59,000 miles · IL

The rear backup camera has become defective as condensation has gotten into it. Replacement is needed but this is clearly something that should be covered under a recall. The camera is very blurry and you cannot see things in focus as you are babbling up the vehicle. This presents a definitive safety hazard.

Filed Feb 3, 2017 · Electrical · 44,000 miles · MA

Owner has been having ongoing issue with head unit in 2014 jeep grand cherokee limited w/44k miles. Vehicle was originally bought back by jeep for electrical issues then resold. Radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. Head unit freezes rendering the functions unusable. Additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. Will occur while running and when starting up.

Filed Aug 24, 2016 · Transmission · 35,000 miles · MI · crash

I drive the 2014 gr cherokee with the electronic gear shifter that has been recalled for the shifter not engaging all of the way into park. I had the recall 'fix' done a couple of months ago, but then found out from the dealer that the emergency brake only engages if you attempt to open one of the doors. About a week ago, after parallel parking on a busy city street, I put the car in park and remained in the car for about another minute while fishing quarters out of my cupholder (for the parking meter). I all of a sudden felt like something hit my car, looked up only to find my car had rolled backward into the parked car behind me. I have a huge bike rack on the back of my jeep that blocks the reverse camera, so the audible security alert is always on when the car is in reverse - this alert did not come on while the car was rolling backward, therefore, the car was not in reverse, but rather not in park all of the way. Thankfully there were no pedestrians behind my car, nor any damage to either vehicle, however, if a person would have had their back to me, I would have crushed them between the two cars. My car has now been at the dealership for 6 days (second time for same issue) and I'm dealing with customer service departments within chrysler/jeep to rectify this issue somehow. I want either a new gear shifter that is not electronic, or to get out of this vehicle. This gear shifter is an enormous safety hazard. I feel like I'm getting the run-around, to say the least, about a major recall that is the auto makers fault, not the consumer. For the record, I have been driving approximately 30 years and typically average 20-30k miles/year. I am consulting a lawyer at this point.

Filed Mar 22, 2016 · Transmission · 1,971 miles · AZ · crash · 1 injury

I placed my 2014 grand cherokee overland (4 months old 1900 miles) in park and left it running while exiting to get my mail from my mailbox. Upon exiting, I validated my jeep was in park on the shifter. It did not move when I let off the break (on complete level ground), the backup camera display was not present, and the vehicle did not chime when exiting to show the vehicle was still in gear. I did not have the emergency break activated. I walked 50 feet to my mailbox as I noticed the vehicle was accelerating in reverse towards my neighbor's house. I ran after it as it drove through my neighbor's landscaping and was ready to run into his garage door. I caught up to the vehicle, jumped in it sideways to hit the break, was thrown out of the vehicle and it slammed into the garage door. Had I not partially stopped the vehicle prior to full impact, the damage would have been even extensive. Luckily I just had minor cuts and bruises and no one else was hurt, but there was damage to the rear passenger side bumper of my jeep (stress marks and paint damage) and I had to replace my neighbor's full garage door. I took my jeep into my dealership the next day (10/13/14) and they said they could not repeat the issue, however, they had to apply a transmission software update that controlled downshifting gear ratios about coming to a complete stop. I find this ironic this had nothing to do with my timely transmission issue. As I have seen many more cases and news stories reported on this issue, I wanted to ensure I reported mine to help jeep take needed action to prevent any further accidents or injuries.