2014 Jeep Grand Cherokee: screen or infotainment failure

Filed Dec 3, 2022 · Electrical · CT

The electrical system in the 2014 Jeep Grand Cherokee on occasion will not turn on correctly when started, the car operates, just a black screen. The radio and most importantly the rear view camera will not activate. It does return after 2-10 minutes after running (meaning turns itself on) & it also turn on the heat to 75. ( this happens in my car 15% -20% of the time on starting, rest of the time it works) The main problem is the rear view camera will not turn on when you just started the car, (when you need it) The Radio, Navigation, Rear camera, climate control all don’t work. So one that is used to using camera to reverse can't and it is dangerous, it is just a black screen.

Filed Oct 9, 2022 · Driver assistance, Electrical · TX

Bought this vehicle 6 months ago and and realized right after purchase it has an error within the radio system that causes backup issues. The error appears on the radio and states “contact dealer” for radio service. What the vehicle does is that the backup camera becomes inoperable (black screen) and in my case the radio turns on straight heat blowing hot air from the system and turning on both defrosters, front and back. After doing some research, it appears that many 2014 Jeep owners and other years around this time period are experiencing this issue. Since the backup camera and backup sensors no longer work due to this error (it has to do with the Sierra Wireless card within the radio) it becomes a safely issue when it stops in the middle of backing up and is very scary. In Texas, having straight heat blown at you and your glass makes the windows fog or becomes unbearable at 105 degree temperatures. Dealer is aware of the issue and wants more then $1200 to replace radio. I tried to self repair by removing radio and updating software to current version but Sierra wireless car is soldiered to the motherboard of the radio and cannot be removed. I did however get the software to update after three attempts and 6 hours of updating. This did not fix the error that causes this. I believe it is due to a Sierra Wireless card failure and normally happens right after startup.

Filed Jul 13, 2022 · Electrical, Transmission · TX

I noticed things like the cluster going completely black at random and it would last for seconds before re-illuminating; it happens while driving. I took in my vehicle to the dealership on June 28, 2022, two days prior, I noticed that my doors were unlocking while I was inside my workplace, the alarm was going off another day and I noticed shifting issues with the transmission. On June 27, 2022 I was forced to buy a brand new battery because the Jeep was running in Power Saving Mode, instead of taking a risk with a low battery, I bought a new one and thought everything was good, but it continued to run in Power Saving Mode; I received two CEL CODES, both correlating to the Transmission Control Module (TCM). Later that evening my son informed me that the cluster light was still on, the JEEP had been parked for several hours so there was no reason for the light to still be ON (WAKE MODE?). Also, I notated the codes I received before I had to have the Jeep towed to the dealership on Jun 28th to compare to what the service dept came up with; however on Jun 28th I attempted to jump the battery to take it to the service center but it wouldn’t Jump or charge; what happened was, just before the cluster went haywire, the wipers were moving across the windshield while it was in an OFF position, the UCONNECT was glitching out then went black, Cluster warned to service the electronic ABS and the SHIFTER, the fuse box was vibrating and shuddering very loudly, a hissing noise was coming from the back of the vehicle (could be the fuel pump? like compressed air) so by Monday morning, the 27th the battery had completely died and by the time it got to the dealership on Tues, I had to use the battery warranty to replace the battery so that the service department could then diagnose the Jeep. Fine, the battery was replaced Jun 30th with a brand new one, but by Fri Jun 8th I was told I need another brand new battery. All the issues had had a prior recall and seem to be reoccurring.

Filed Jun 27, 2022 · OR

Uconnect NAV 8.4N updated to the latest firmware when purchased in July of 2020. Currently it will reboot randomly and go to a black screen. At which point it will blast the heater and the radio at full volume while driving. Extremely terrifying and dangerous. Uconnect says it’s not their problem as it is an 8 year old system. Seems like they should be held accountable for forcing drivers into a DISTRACTED driver situation. Repeatedly. So far the only fix I have found is to pull over immediately and restart the vehicle. I am about to purchase an aftermarket unit to replace this dangerous item that is also affecting the resale value of said vehicle.

Filed Jan 15, 2020 · Electrical, Visibility · 67,000 miles · AZ

Tl* the contact owns a 2014 jeep grand cherokee. While driving at various speeds, the windshield wipers turned on, the radio and instrument cluster went blank without warning. The auto park disengaged and the low voltage battery warning messages were displayed. Additionally, the vehicle safe mode engaged. The vehicle was taken to earnhardt chrysler dodge jeep ram (1521 e drivers way, gilbert, az 85297: (480) 926-4000) where it was informed that a flash upgrade was needed. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 67,000.

Filed Jun 4, 2019 · Electrical · 53,000 miles · NC

Tl* the contact owns a 2014 jeep grand cherokee. While driving 35 MPH, the low battery voltage warning indicator illuminated, the windshield wipers activated, and the display screen went blank. The contact heard an abnormal noise before the engine turned off. The contact made multiple attempts to start the vehicle, but was unsuccessful. An independent mechanic stated that he could smell smoke from the alternator. The vehicle was towed to the contact's residence. The contact called marburger chrysler dodge jeep ram (located at 1310 e dixon blvd, shelby, nc 28152, (704) 484-0049) to notify them that the vehicle was experiencing failures similar to what was listed in the federal safety agency campaign number: 17v435000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 53,000. *tr consumer has replaced the alternator.

Filed Jan 19, 2019 · Seats · SC

Seats - drivers seat - seat controls brok away from the seat. Seat control trim replaced, seat frame replaced, problem has returned again. Radio - screen goes black randomly. Radio replaced 2 times and module once these are over various dates an currently an issue again. Will select current date

Filed Mar 3, 2018 · NY

The touch screen panel for my radio goes out and does not allow the radio to play while driving and when first started. Sometimes my bluetooth doesn't connect at all. Three months after my warranty expired the sirius radio stopped working and I was forced to cancel my subscription. The stations came up but nothing would come out of the speakers when I would select the buttons. Took it to the dealership and they told me since my warranty had just expired they would not cover the cost and I would have to pay $600 to get a new radio if I really wanted the satellite radio. They said the antenna for the satellite radio had burnt out. My car was barely 3 1/2 years old at that time. Sometimes when I connect my phone it doesn't allow me to switch songs unless I change it through my phone. The whole radio, bluetooth, media sections on my touch screen have glitches.

Filed Feb 3, 2017 · Electrical · 44,000 miles · MA

Owner has been having ongoing issue with head unit in 2014 jeep grand cherokee limited w/44k miles. Vehicle was originally bought back by jeep for electrical issues then resold. Radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. Head unit freezes rendering the functions unusable. Additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. Will occur while running and when starting up.

Filed Oct 13, 2016 · Electrical, Engine · CA

Tl* the contact owns a 2014 jeep grand cherokee. When the vehicle was started, the navigation screen was blank and a blue color. When the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. The contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. The dealer was notified of the failure several times and had not provided a solution. The manufacturer was notified of the failure. In addition, the engine raced several times. The recall details were not provided. The VIN and failure mileage were not available.

Filed May 22, 2015 · Electrical, Engine · PA

My 2014 jeep grand cherokee has been at beaver county dodge chrysler jeep since 5/5/2015. It was taken in for stalling issue, odometer adding excess miles, touch screen radio going black, seat belts that do not tighten and other various recalls. My jeep has not left their parking lot since 5/8/2015 I called today 5/22/2015 and it is still not finished they stated. I have paid an entire month on my lease and I have not driven my vehicle. The service department has not made one attempt to fix my jeep and I am not sure when I will ever get it back at this point. The dealership and fca have been giving me the run around since august 2014 about fixing these problems that they state simply cannot be fixed at this time? I have been having these problems for 9 months now and the dealership and fca keep telling me that they have no resolution to my problems.

Filed May 4, 2015 · Driver assistance, Electrical · NJ

The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since I took the jeep out the dealership. I always bring it back to the dealer they say they fix it and I always bring it right back with the same exact problems.