2014 Jeep Grand Cherokee: airbag warning light

Filed Oct 17, 2026 · Airbags · ME

The airbag warning lamp is illuminated on the dashboard of my 2014 Jeep Grand Cherokee (Limited 4WD, 3.6L V6). A Jeep dealer (Lee Dodge, Westbrook, Maine) diagnosed the problem as fault code B0020-13, a driver-side frontal airbag squib circuit fault, and stated that the airbags and seatbelt pretensioners may not deploy in a crash. The dealer quoted $3,442.35 for the repair and denied goodwill coverage. I opened a case with Jeep corporate on October 8, 2026 (case number [XXX], case manager Kenneth) and sent follow-up emails on October 10, 12, and 14, and left multiple voicemails; Jeep corporate has not responded. No crash, fire, injury, or fatality has occurred. This is a report of a safety defect, and the manufacturer has been unresponsive. Approximate vehicle mileage: 42,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Feb 13, 2026 · Airbags · KY

The air bag light on the dash came on . Not sure what to do

Filed Aug 16, 2022 · Seats · RI

For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.

Filed Oct 29, 2021 · Airbags · TX

My vehicle has the very well known problem for delamination of the dashboard. My airbag light has flickered on the dash a few times and dealership says that this is a big safety concern. It looks like it may be putting tension on the passenger side airbag creating risk of early deployment or failure to deploy in an accident. It already cracked my defroster vent.

Filed Apr 13, 2019 · Airbags · 106,000 miles · IL

Airbag light came on at 106,000 mi. Was told it was an issues with the wiring in the head restraint. Would need to have head rest replaced for $700. I don't believe there is any reason this should have failed as the car has never been in an accident

Filed Jan 18, 2019 · Airbags · 68,280 miles · NY

The 'service airbag system' display and airbag light comes on and off. I had it repaired but the dealer said it's not covered under the 'safety warranty' . I think it should be.

Filed Sep 25, 2018 · Body · 90,000 miles · WI

Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the leather on the dashboard was starting to bubble. The adhesive was not holding the material properly. There were no cracks in the dashboard and there were no air bag indicators illuminated. The separation of the leather on the dashboard created a glare on the windshield, which obstructed the contact's vision while driving. The vehicle was taken to schlossmann dodge city chrysler jeep ram fiat (19100 w capitol dr, brookfield, wi 53045, (262) 790-9000) who stated that they did not see a recall and advised him to call the manufacturer. The manufacturer was contacted and restated that there was no recall for the failure. The failure mileage was 90,000.

Filed Jul 12, 2018 · Airbags, Body · 9,923 miles · CA

Sunroof has failed 6 times and is now ready for it's 7th repair. The sunroof's automatic functions stop working so when it fails you have to push the close button repeatedly while the sunroof moves maybe 1/4" on each depression of the button. The dealer replaced the motor once and for the other 4 times I was told it needed to be calibrated. The last sunroof failure they went in and went through all of the electrical connectors and said they found some electrical wiring problems and fixed them. The sunroof failed again 2 weeks later. The airbag warning light, due to another electrical connector issue. The electronics in the vehicle malfunctions regularly which affect the radio controls, navigation, central locking, phone, and I get random erroneous errors on the dash display. The radio/navigation units have been replaced. The navigation screen locks up but the voice will continue to give you verbal instructions. If you manually lock the vehicle and start walking away the horn will beep twice and the vehicle will unlock like the keys have been locked in the car, even though they are in your hand. I was told you cannot use the lock buttons on your door to lock the vehicle. When you walk up to the car and grab the door handle to unlock the car it fails, and you have to grab the door handle all over repeatedly to get it to unlock. The dash display will give false messages while driving like already in desired gear and no one has touched the shifter. The voice will come on randomly and ask you what number you want to call, again no buttons nor the display have been touched. Error on display memory system, the programmed seat switches were replaced. Transmission issue, the module was replaced. Rear hatch failure, finally switch was replaced. Rear tail light lens replaced as it was full of water. Check engine light, faulty oil pressure switch. Engine vibration, bad AC comp.

Filed Sep 19, 2017 · Airbags, Electrical · 36,300 miles · MO

Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was stationary, the air bag indicator illuminated. Lee summit dodge chrysler jeep ram (1051 se oldham parkway, lee summit, missouri 64081) was made aware of the failure and replaced an unknown wire in the vehicle, but the failure recurred. The vehicle was diagnosed a second time as needing the wiring harness replaced under the driver's seat. The vehicle was repaired. The manufacturer was made aware of the issue. The failure mileage was 36,300.

Filed Jul 22, 2016 · Airbags · 44,846 miles · IA

The airbag indicator light is on. I took it to adel chrysler dealer to investigate. The said "44846 open in orc module need to replace orc module" I investigated and discovered chrysler recall p67 for 2014 jeep grand cherokees. However, when I contacted chrysler, they said my VIN number was not included in the recall. My car has the exact same problem as the recall describes yet it is not included in the recall!! I think it should be included and that chrysler should replace the orc module at no charge. While chrysler did offer to give me the part free, I would still have to pay labor $150. I think it should be done free. So I am filing this complaint. Meanwhile my airbags won't deploy until this is fixed. The federal safety agency campaign number: 14v643000

Filed Jul 11, 2016 · 39,000 miles · PA

Srs-head rest system. Car was in park stationary and in drive way at my home and front passenger got into the front passenger seat and SRS on head rest went off for no apparent reason. It should only go off when there is a rear end collision. This could not be reset and there is only 39,000 miles on car. Had to replace at my own expense. This could have caused a serious accident.

Filed Sep 16, 2015 · 34,700 miles · VA

I have been experiencing issues where my instrument display cluster lights up with numerous vehicle warning indicators. This has been happening intermittently since I purchased the vehicle in september, 2013. There has been a recall for this problem. The first time this happened the dealership kept my vehicle renting a vehicle for my use until it was supposedly "repaired." the issue has continued to occur intermittently since that recall for a total of about 5 times. This most recent incident the following occurred -- ABS warning light, airbag warning light, malfunction indicator light, electronic stability control warnings lights were all displayed. Additionally, the speedometer was inoperable, the brake engaged light was on (even though the emergency brake was not engaged) and the backup warning system did not operate. I have had instances where the airbag warning system indicated that it was not operational. I am told that if the warning lights do not stay on the system "erases" the fault codes. The system seems to reset itself but I still don't think this should be happening. This week I was told that the battery charge was low and that the issue had been repaired. My question is if this issue is repaired why does the problem continue to occur. I am hopeful after this time it will not happen again but am not so sure. I paid $40k for this vehicle and expect the systems to function properly. It is now almost out of warranty and quite honestly feel I am being given a variety of answers until such time it is out of warranty and am concerned that if/when it is finally repaired that it will cost a significant amount of money. I have never filed a complaint like this but I also don't believe I'm the only person this is happening to. What if this system problem occurs while I'm driving and results in an accident?