The car was rolled away from the drive way when park at night few times already .
2014 Jeep Grand Cherokee: rolls away in park
17 of the 2,392 complaints about the 2014 Jeep Grand Cherokee describe rolls away in park.
- owner complaints
- 17
- of this car's complaints
- 1%
- typical mileage
- 20,000
- recalls
- 1
Is there a fix? There is 1 recall and 62 service bulletins for this area of the car. See below
Rolls away in park by model year
What owners say
The vehicle rolled down the driveway when it was in park and the ignition was off. It did not slide, it rolled. I immediately drove it back up the driveway, put it in park, set the parking brake, and turned off the ignition. I excited the vehicle, and about 2 minutes later it did the same thing. Please note: the jeep had already received the software update for the april 2016 recall involving the gear shifter/rollaways (see ea1600). I believe this is a different issue because the ignition was off when the rollaways occurred.
My 2014 jeep grand cherokee transmission failed to engage in parking gear on a hill in a parking lot and rolled away into another parking car with a driver inside damaging both cars and resulting in insurance claims to fix the damage. No injures but damage to both vehicles. Recent software upgrade to fix issue is horrible. Providing claim documentation on both vehicles involved.
I thought I put the car into park but when I stepped out the car rolled away and hit a palm tree. This caused body damage to my passenger fender and bumper. Also paint damage to most of the passenger side of the vehicle.
Recall s27/the federal safety agency 16v‑240 our jeep grand cherokee was damaged in a rollaway accident on may 20, 2016 for the specific issue related to this recall. My wife thought the car was in park and got out of the vehicle. The vehicle then proceeded to roll down the street and into the woods. The insurance estimate for damage was $7,000. Lucky no one was injured or killed. I contacted fca and they sent out a special investigator to look at the car. I just received a letter from fca saying that nothing was wrong with the car. I have tried to reach out to the person who sent the letter and can not get a return call.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while the driver was reversing from the driveway, her dogs were behind the vehicle as a result she shifted into part and exited the vehicle. The vehicle then rolled away and crashed into a fence. A police report was not filed and there were no injuries sustained. The vehicle was taken to an independent mechanic but the vehicle was not repaired. The manufacturer was not made aware of the failure. Two months after the failure, the contact received notification of the federal safety agency campaign id number: 16v240000 (power train). The failure mileage was 40,000. Vin tool confirms parts not available.
Tl* the contact owns a 2014 jeep grand cherokee. While the vehicle was parked, the gear lever shifted into the park position and rolled away. The contact stated that the gear shifter independently shifted into the drive position. The failure recurred on numerous occasions and the gear shifter also shifted into reverse. The vehicle was not diagnosed or repaired. The VIN was included in the federal safety agency campaign number: 16v240000 (power train); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 12,000. Vin tool confirms parts not available. ...updated 06/30/16 *bf updated 07/11/16.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while the driver left the vehicle running with the gear shiftier in park, the vehicle rolled away and crashed into a parking garage. The vehicle was taken to a dealer where the failure was unable to be determined. The VIN was not included in the federal safety agency campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was 5,514.
Tl* the contact owns a 2014 jeep grand cherokee. While the gear shifter was shifted into the park position, the vehicle rolled away in reverse. As a result, the contact crashed into the front of another vehicle. The air bags failed to deploy. There were no injuries. A police report was not filed. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 18,000.
We are leasing a 2014 jeep cherokee componen:t gear shift- vehicle rolled back after thinking it was in park but driver was able to jump back in and stop it on several occasions, but on one occasion, vehicle rolled backward in a parking garage into a cement pillar after exiting the car thinking it was in the park position causing severe damage to the rear and driver side. New gear shift design very tricky and could be potentially dangerous
Tl* the contact owns a 2014 jeep grand cherokee. Once the vehicle was shifted into park, it did not register the correct gear. The contact's vehicle rolled away and struck another vehicle. The failure occurred once a week. The vehicle was towed to the dealer where the failure could not be diagnosed. Due to the failure, the driver side doors, driver side rear window quarter, rear bumper, and other driver side components needed to be replaced. The vehicle was repaired. There were no injuries. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that after placing the gear in park and attempting to exit the vehicle with the driver door open, the vehicle rolled away independently. The contact chased after the vehicle and jumped in the driver seat to stop the vehicle. The vehicle was not diagnosed nor repaired. The contact was aware of the federal safety agency action number: ea16002 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 34,000. The VIN was not provided. Updated 04/07/16*lj updated 04/14/16.*jb....updated 06/15/16 *bf
Service bulletins that may apply
- Power Liftgate Inoperative.
- The vehicle will exhibit a service transmission/check engine warning indicator for the following...
- Plate
- Transmission Shift Enhancements
- Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire
- No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle,...
- Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
- Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles
Related recalls
Power train: automatic transmission: control module (TCM/PCM/tecm)
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
- Risk
- Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
- Remedy
- Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Recall number 16V240000 · Recall details
Questions about the 2014 Jeep Grand Cherokee rollaway
Is rolls away in park a common problem on the 2014 Jeep Grand Cherokee?
17 of 2,392 owner complaints about the 2014 Jeep Grand Cherokee (1%) mention rolls away in park. The model year with the most reports is 2014.
Is there a recall or service bulletin for this on the 2014 Jeep Grand Cherokee?
There is 1 recall and 62 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Jeep Grand Cherokee
Check engine light 151Stalling 121Seat belt 104Jerking 64Loss of power 60Won't shift 47Fuel pump 46Wipers 41ABS 37Fire or smoke 37Adaptive cruise 36Headlights 36Engine failure 34Knocking 34Won't start 34No deployment 32Overheating 31Hesitation 29Transmission failure 29Collision warning 28Sudden acceleration 27Power steering loss 25Airbag light 23Key fob 21Backup camera 20Harsh shifting 20Brake failure 17Slipping 17Screen failure 16Warning lights 16Misfire 14Oil consumption 13Grinding brakes 12Shudder 12Sunroof shattered 11Fuel gauge 9Fuel smell 8Steering lock-up 8Water leak 7Whining noise 7Phantom braking 5
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