2014 Jeep Grand Cherokee: steering wheel locks up

Filed Apr 20, 2023 · Engine, Transmission · CA

Gear switching to Neutral while driving, stops abruptly, steering locks up, and the vehicle shuts down completely. In order to restart, the battery requires a jump. The battery is fairly new and shows good voltage. 05/29/2023 (UPDATE) The issue was corrected with the installation of a new battery. Although the battery (2.5 years old) was indicating good voltage levels during testing, it would dip below 9v while driving. As explained by the Jeep dealer mechanic, this was causing the vehicle to immediately shut down, lock steering, and abruptly halt. I believe it’s still a safety issue. If I had been on the freeway, it would have likely created a serious danger to anyone unable to stop, or maneuver, in time.

Filed Oct 31, 2018 · Engine, Steering · 90,000 miles · FL

Steering wheel locked up while driving, was told by mechanic it is the electric power steering pump. Also a week before the drivers headrest suddenly deployed while driving (jeep has never been into a car accident & I am the original owner to this 2014) was told it will be at least $2000 with all parts & labor. This is very serious and dangerous and I have read the steering wheel has locked up on hundreds of others while driving. The jeep did not turn off when the steering wheel locked up. While driving to get out of the road the engine revved up at 20 MPH and the jeep did not want to go- had to switch into sport mode to continue to drive out of the road way and the engine revving calmed down. The head rest is broke and can not go into its regular position. Did not get a price estimate on that yet. This should be fixed by jeep!!!

Filed Feb 27, 2017 · Engine, Steering · 32,000 miles · NC

Tl* the contact owns a 2014 jeep grand cherokee. While driving 70 MPH, the vehicle shut off, the steering wheel seized, and the power steering warning indicator failed to illuminate. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000.

Filed Apr 13, 2016 · Steering, Wheels · 31,000 miles · PA

This morning while backing the vehicle out of my driveway onto the street, the steering locked and could not be turned at all. The car was at an angle to the curb on a 1-way city street, there were no obstructions. I struggled to turn the wheel at all when I put it back in drive. I switched from reverse to drive a few times trying to get out of the street and park. Finally, after struggling to turn the wheel even the tiniest bit, I put the transmission in park, shut the engine off, waited a few minutes and restarted it. The steering immediately freed up and I was able to drive to work. I reported it to the local dealer and they can't look at it until almost 24 hours after the incident occurred.

Filed Jan 6, 2016 · Steering · 60,000 miles · MI

Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 30 MPH, the steering wheel seized without warning. The vehicle was taken to a dealer where it was diagnosed that the power steering rack leaked and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

Filed Aug 16, 2015 · Steering · NH

Last evening, while parking the vehicle on the street in front of a hotel, the steering locked and could not be turned at all. The car was at a 45 degree angle to the curb, about 2 feet from the curb, there were no obstructions. Although moving at very slow speed, I had to brake abruptly and after assesing the situation, put the transmission in park, shut the engine off and restart the vehicle where it immediatley freed up the steering and I was able to park it. This morning the steering seemed fine and I drove it home. Calling the dealer first thing tomorrow (today is sunday).

Filed Oct 16, 2014 · Engine, Steering · 16,185 miles · NJ

When I was driving on a highway, and this has happened multiple times before but I never thought anything of it until it happens intermittently, I was driving on a highway and when I speed up and let go of the gas pedal, the vehicle continues to speed up afterwards putting my family in danger. Also, when I go to turn my vehicle, the steering locks up from time to time making it very difficult to turn the wheel and dangerous if on a busy road which could cause an accident.

Filed Sep 16, 2013 · Brakes, Electrical · 7,000 miles · FL

The vehicle has been giving me trouble with lots of necessities like air conditioning shutting off and fronts light turn off on their own. On friday, september 6th 2013, I was driving to the dealership to get things fixed but while I was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! Miraculously and thanks god, I was not injured and the vehicle not damaged! I was in big shock and stress! I have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! I went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! I told them, this vehicle nearly got me killed or injured or some damage could have been happened! They gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! I called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! I have trying since then to get a hold of anybody to help! But seems nobody seems to be taking this seriously! And I would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! Would you guys take it seriously if something bad could have been happened to me or others!? I am really scared to drive this vehicle ! Its a very serious matter, I just think about it and say: what if something bad happen to me or a damage has been done to others!? I am very stressed and depressed about it, and most importantly scared to drive this vehicle or trusting that car dealership! I can't drive this vehicle after this experience and I need help!