2017 Jeep Grand Cherokee: steering wheel locks up

Filed Sep 18, 2023 · Steering · MI · crash · 1 injury

The steering wheel locked while making a left-hand turn. A minor accident resulted. Yes, the safety of the driver was put at risk with minor injuries resulting. A complaint was filed with Jeep and a case number was assigned by FCA. Insurance was contacted however it did not cover the cost of damage that caused the accident. The component was inspected by the Jeep representative however they blamed the part failure due to damage to the undercarriage prior to the incident. This damage was done during the transport of the vehicle after the accident due to the difficulty of towing on a flatbed truck with the tires stuck in the full-turn position and the apparatus needed to load.. There were no warnings or indications prior at all. The power steering fluid was full.

Filed May 12, 2021 · Acceleration, Brakes · 35,500 miles · NY

I was stooped at a red light on a hill when the light turned green all lights in car turned on the brakes went out and the steering wheel locked. I was on a hill and almost crashed into a wall. I had no control over the car. Don't know how this happened. I was able to mange and pull to the side of the curve. I turned the car on and off a few times and the car went back to normal. I was very lucky I didn't crash into the wall or another car. This was at a busy intersection and I could have kiiled myself or and someone else. I have not driven the car since only my husband because im very scared. Today the malfunction light come on and we don't know if this is related. We called chrysler and explained the situation but they can only schedule an appointment to see the car on 5/17/2021 . This is a very serious issue and im surprised they wont see the car right away. And told us to wait another 5 days. I don't trust this car until it gets checked .

Filed May 21, 2019 · Engine · 36,787 miles · PA

My car continues to stall and shut down while in motion. Extremely dangerous and terrifying when you're on a busy road and traveling at 30-35mph and you lose all power and your car stalls out. I have googled this issue and there are tons of complaints about this happening to many other people. Some while on highways. Some while at stop signs. We contacted our dealership yesterday and were told they can't see it for 2.5 weeks, in the meantime just drive it. I don't think so. It is a deathtrap. I have a 17 year old daughter that I do not feel safe putting behind the wheel of this car, nor myself. My husband and I decided we would just drive it to the dealership anyway and we stalled out 7 times in less than a 1/4 of a mile. It was too dangerous at that point to drive the distance to the dealership so we turned around and got it back home. From what it looks like based on other complaints, people are being told they needed oil. We know for a fact ours does not. It's coming up on an oil change due date but my husband checked the oil status and we are not low, so that is not the issue. We told the dealership it is unsafe to drive and we need a loaner. He explained to us they don't give out loaners until they can run the diagnostics, in 2 weeks! I am terrified to drive this car. I stalled out 4 times the day before in traffic, in motion and at an intersection, with my children in the car! I have been stopped at a red light. I was crossing a bridge. I was in middle of making a bend. All of these instances, my car just shut down. The steering locks and I lose total power. After several attempts of trying to turn the car back on, it will eventually go, for now.

Filed Aug 4, 2018 · Brakes, Engine · 33,000 miles · CO

Takata recall. Was driving with kids and wife I began coming to a stop and was going about 10 to 15 MPH when the car stalled out. It shut off and the steering wheel locked up along with the break pedal was nonoe functional as well as the gas pedal and the gear shift. The car would not go back into park and left me in the middle of the road for about 4 minutes. I finally got it into park and then it wouldn't start for a few minutes. This all happened on a major highway in my area. It finally started and we took it to the dealership as it is pretty much brand new. (33k) on the vehicle. The dealership has ran test and has told me that there is a 2018 jeep in the same place doing the same thing. We have had the car there for about a month and they say there is nothing wrong with it and now we have to come pic it up. Something is definitely wrong with the jeep as we was in motion, coming to a stop and was not turning. I would say it's a life or death situation.

Filed Mar 1, 2018 · Steering · 9,000 miles · MD

While driving the steering wheel locks and can not be turned. This has happened a dozen times and each time we were only narrowly able to avoid an accident. This has happened while driving in a parking garage, one side roads, main roads and on the highway. I believe this has something to do with the lane departure sensor. The car has approximately 14k miles on it and it has been returned to the dealer for repair 5 times. The dealer has been unable to resolve the issue. There are pages of error codes that have been generated but none have been helpful in resolving the issue. The vehicle is unsafe to drive.