2014 Jeep Grand Cherokee: brakes engage by themselves (phantom braking)

Filed Feb 17, 2017 · Brakes · 21,000 miles · CA

I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. I filed case #10948159 following an incident on 1/9/17 where the collision warning system went off and the active breaking feature engaged, despite no risk of collision. Further, the active breaking feature was turned off in my vehicle settings. The dealership service department has reported to me that nothing is wrong with my vehicle, following an inspection. But yet again, on january 31, 2017, my collision warning system went off and the active breaking feature engaged, despite no risk of collision. The feature has remained disabled per my vehicle settings. In this instance I was driving in stop and go traffic with my cousin and my almost 19 month old son in the car. Out of nowhere, the systems listed above engaged. I really do not know what to do. I feel at risk, and worse, I feel I am endangering my child by driving in my car. Short of selling it and passing this risk on to someone else, I am at a loss in terms of what can be done.

Filed Jan 28, 2017 · Brakes · 20,450 miles · CA

I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. Following this incident, I went to the jeep dealership and spoke with a service advisor who checked for error codes (there were none) and explained that this model and year of jeep had an issue with the active braking feature, stating that keeping the camera clean can help, and he proceeded to clean my camera. But because this was a known issue, I did not leave my vehicle for further inspection. At the time of this incident, my not yet nine month old son was in the car with me, so to avoid any safety concerns surrounding this braking feature, I turned the active braking setting off in my car to disable the feature. The feature has remained off since that time. However on 1/9/17 I was stopped in traffic at a red signal. The light changed to green so I proceeded to move forward. The vehicle in front of me hesitated in moving forward, so I took my foot off the gas. Before I had the chance to use the brake, the collision warning system went off and the active breaking feature engaged. I was shocked, to say the least. I immediately pulled over and checked my vehicle settings. The feature was supposedly still turned off. At this point I was extremely worried for the safety of my now 1.5 year old son who was once again with me, so I took my vehicle to the jeep dealership for inspection. The dealership was unable to recreate the issue, and therefore nothing could be done to address it. I had previously come to terms with the fact that I would not be able to use one of the very useful safety features of my vehicle due to its known malfunction, however now I am at a loss as I am clearly unable to disable the feature and have any confidence in knowing that it will not engage anyway.

Filed Aug 23, 2016 · Brakes, Lights · 24,076 miles · AZ

2014 jeep grand cherokee auto brakes for no reason, it sensed a stopped vehicle in the left turning lane and slammed on the brakes twice, I was in the left lane going 35 miles per hour; this has happened in the past also. I did report this to the manufacturer about six months ago via email, I saved the emails and their response. I could have been rear ended by a vehicle behind me because of this problem, literally once it starts I have no control over what the vehicle does, there is no way to stop the jeep from braking. I shudder to think if it happened on a freeway. I was traveling on a straight road going 35 miles per hour in the left lane. On the evening of 8/22/2016 I was driving in the dark and my automatic high beams malfunctioned several times. They used to work perfectly now they stay on and blind oncoming drivers and the drivers ahead of me, they also fail to come one when I am in the dark and there are no other cars; both incidents of high beam malfunction happened on a country road and on the freeway last night. This problem started immediately after I had the electronic shifter updated at the dealer and some other software updates that were due but I don't know what they did, I just know they were software related and part of a recall. Said vehicle is going back to the dealer for several hours of work on the software for both the high beams an the braking system on thursday, august 25, 2016.

Filed Aug 5, 2013 · Acceleration, Brakes · 2,000 miles · TX

The better business bureau has pointed me to you all as you can see in the response below: this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against chrysler group, llc. Your complaint was assigned id [xxx]. "although you have not expressed satisfaction in the resolution of your complaint, based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. Therefore, the bbb will close this complaint and not pursue it further. For next steps, please contact the federal safety agency at for more information." to sum up the issue, I have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system. Chrysler give the option of turning the braking off or on, and I have it set to "off" but there is no solution as they cannot now duplicate the problem (it's sporadic). I used to be able to replicate the problem with other technology errors I was receiving and they fixed the issue initially, but it's now sporadic. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Aug 4, 2013 · Brakes · 3,500 miles · NC

Huge issue ? Five times now, as I'm driving down the road, the dashboard has lit up "brake" in red and the vehicle will start braking for no reason. I will not have the cruise control on and two of the four times, there were no cars around me. This would seem to be a huge safety hazard for myself and other drivers on the road. This vehicle had less than 3500 miles on it when the first occurrence happened.