My 2017 Jeep Cherokee rolled away three times in one day while in Park with the Electric Parking Brake engaged. My driveway has no flat area and slopes toward a public road, creating a serious hazard for my family and traffic. The rollaways occurred suddenly with no warning lights. I had to park the Jeep sideways in a snowbank for two weeks to prevent further rollaways, creating added risks for my family in winter conditions. The vehicle remains at the dealership. During the first two days of the evaluation, the dealer confirmed brake shoe thickness (4mm), verified the EPB software was current, and found no diagnostic codes. They could not recreate the rollaway or identify a cause. No mechanical or electronic faults were found. FCA communication has been inconsistent. I experienced dropped calls, long holds, contradictory statements, and repeated refusals to provide written documentation of the inspection authorization. FCA said they could not escalate the safety case unless the vehicle was already at the dealership, yet still refused written confirmation of the purpose of the inspection, and I was not willing to bring the vehicle in without documentation. After the evaluation, when I attempted to relay the required findings per the RO instructions, FCA informed me the safety case had already been closed, leaving no record of the defect. FCA said only the rental authorization remained open and they could no longer escalate my case. I then had to re-explain the entire rollaway incident. FCA and the dealer now disagree on whether the RO is open or closed, and FCA has not explained who is responsible for the ongoing loaner or what the next steps are. The defect remains unresolved and the Jeep is unsafe to operate or park at my home.
Jeep Grand Cherokee rollaway problems
78 of the 29,174 owner complaints about the Jeep Grand Cherokee describe rolls away in park, most of them for the 2014 model year.
- owner complaints
- 78
- worst model year
- 2014
- typical mileage
- 20,000
By model year
Often reported together
No deployment 4Harsh shifting 2Transmission failure 1Won't shift 1Slipping 1Jerking 1Knocking 1Door locks 1
What owners say
The HCU/ABS module falsely reads pressure in the primary circuit. The brake lights illuminate when brakes are not depressed, leading to risk of crashes. The car may be shifted in and out of park without depressing the brake, risking rollaway. The ABS is non-functional, a critical safety item standard on most vehicles that prevents crashes. The recall was issued NOV 7th 2024, over a year ago. The dealership states there are no parts available to fix the issue and the recall is listed as incomplete [Part 573 Safety Recall Report 24V‑838]. This is extremely dangerous and unsatisfactory that the manufacturer will not remedy the issue. The warning lamps illuminated indicating this issue are "SERVICE ELECTRONIC STABILITY CONTROL" and the brake lights remain illuminated even when the brakes aren't depressed, including after the vehicle has been turned off. These warning indications first appeared on my vehicle within the last 2 months. The brake light issue started December 2024.
Transmission is failing due to recall. Car won’t go into park or reverse. Problem has been confirmed by dealer. Lights appeared saying unable to go into gear need to park to shift to gears. Which isn’t an option. Car unsafe as it won’t go into park causing potential rollaway and no longer reverse. Unable to shut car off due to not being able to go into park. Recall no answers for, and transmissions aren’t available.
My wife parked jeep in driveway put vehicle into park and it rolled away 2 minutes later.
Tl* the contact owns a 2011 jeep grand cherokee. The contact stated that after the vehicle was parked by his spouse, his spouse exited the vehicle and twelve minutes later the vehicle rolled away and crashed into the neighbors garage. There was minimal damage to the vehicle and the garage. There was no injuries sustained. The vehicle was not taken to be diagnosed nor repaired. A local dealer was not contacted. The manufacturer was contacted and informed of the failure, case number: 59742830. The approximate failure mileage was 63,862.
The car was rolled away from the drive way when park at night few times already .
Roll-away recall just as in california in 2016 vehicle was in park and turned off, I get out to get around to the other side of the car to get my son out of the car seat. The car just starts rolling away. The vehicle stopped after hitting the exterior of my home causing damage. Once I got in the car, the vehicle was on ( even though I turned it off).
Tl* the contact leased a 2018 jeep grand cherokee. The contact stated that while the vehicle was parked, the vehicle rolled away in reverse 5 minutes later and crashed into a neighbors vehicle. No air bags deployed. The dealer darcars chrysler dodge jeep ram of rockville, 755 rockville pike, rockville, md 20852,(301) 424-1700 was notified of the failure. The vehicle was to be towed to the dealer for further testing to determine the cause of the failure and the contact mentioned that they felt unsafe in the vehicle. The vehicle was not included in the federal safety agency campaign number: 18v280000 (power train) but the vehicle exhibited the same failure as the recall campaign. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.
Tl* the contact owns a 2015 jeep grand cherokee. While parked, the vehicle independently rolled away and crashed into a parking sign and a building. The air bags did not deploy. A police report was not filed. There were no injuries sustained. A dealer was not made aware of the failure. The manufacturer was made aware of the failure and provided the contact with case number: 337-98083. The failure mileage was 20,000.
I have a 2015 grand cherokee that has been in for the rollaway recall. Tonight I pulled into a parking lot, got out of the car quickly to see how far I pulled in, and the car started rolling backwards. I thought the car was in park but in turn it was not. The car was in reverse. Previous to tonight I've had this happen and as soon as you let go of the brake, if the door is open, the "auto park" kicks in and the vehicle goes into park. That did not happen. I was able to catch the car before it went to far and get it in park. After that incident I took videos on the behavior. Repeatedly going from park, to reverse, or drive with the door open, taking my foot of the brake and every time it rolled and auto park did not apply. Turned the car off and on a few times and still, no auto park. The videos are to large to fit into the 5 mb limit but can be sent by any other means you have available or here is a link to them on onedrive. Https://1drv.ms/f/s!airasnb8ajcyg1xqr6wwntqyirj8 I do not feel safe driving this car as the recall does not work. If a satisfactory fix cannot be made I would like to discuss what options are available to me. Thanks....updated 11/13/2017 *bf the consumer stated the another trigger for the auto park was wearing a seatbelt. The seat belt has to be off, not in park, and the driver's door open in order for it to work properly. This seemed to be the intended behavior so, the consumer would like to have the complaint disregarded. Updated 11/30/2017
Related recalls
Power train: automatic transmission: gear position indication (PRNDL)
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."
- Risk
- A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.
- Remedy
- Dealers will update the shifter module software, free of charge. Owner notification letters were mailed August 20, 2026. Owners may contact Chrysler customer service at 800‑853‑1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on beginning July 9, 2026.
Recall number 26V413000 · Recall details
Power train: driveline: differential unit
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
- Risk
- A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is W22.
Recall number 20V183000 · Recall details
Power train: automatic transmission
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
- Risk
- If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U43.
Recall number 18V280000 · Recall details
Power train: automatic transmission: control module (TCM/PCM/tecm)
- What is wrong
- Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
- Risk
- Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
- Remedy
- Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Recall number 16V240000 · Recall details
Power train: automatic transmission
- What is wrong
- On certain sport utility vehicles equipped with 3.7l engines and nag1 automatic transmissions, the air conditioner evaporator condensate water may enter the transmission at the fill tube grommet seal. This can result in shudder during torque converter clutch engagement.
- Risk
- It can lead to increased transmission operating temperatures, boiling of the water, and a subsequent purging of transmission fluid into the engine compartment potentially resulting in an underhood fire.
- Remedy
- Dealers will inspect the transmission for leakage at the fill tube grommet seal. If no leak is detected, a new fill tube grommet seal and water deflector shield will be installed, and proper alignment of the fill tube verified. If the presence of a leak is detected, the vehicle will be evaluated for shudder during torque converter engagement. If no shudder is detected, the transmission will be triple flushed, and new fill tube grommet seal and water deflector will be installed and proper alignment of the fill tube verified. If shudder is detected, the torque converter will be replaced, a new fill tube grommet seal and water deflector will be installed, and proper alignment of the fill tube verified. The recall began on october 31, 2005. Owners may contact daimlerchrysler at 1‑800‑853‑1403.
Recall number 05V396000 · Recall details
Power train: automatic transmission: lever and linkage: floor shift
- What is wrong
- On certain sport utility vehicles, if a driver has not placed the shifter lever fully into the "park" position and leaves the vehicle running, the vehicle may unexpectedly move rearward after seeming to be stable.
- Risk
- Inadvertent movement of the vehicle could result in a crash.
- Remedy
- Dealers will install a secondary detent system to the floor shifter assembly. Daimlerchrysler sent interim notices to owners concerning this problem on march 22, 2002. Owner notification began september 23, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1‑800‑853‑1403.
Recall number 02V053000 · Recall details
Questions about the Jeep Grand Cherokee rollaway
Which Jeep Grand Cherokee years have rolls away in park problems?
The model years with the most reports are 2014 (17 complaints), 2015 (17 complaints) and 1998 (15 complaints).
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