2024 Jeep Grand Cherokee: screen or infotainment failure

Filed Sep 28, 2026 · Electrical, Transmission · UT

My vehicle is subject to three safety recalls: 78C / the federal safety agency 25V‑766 (Engine Fire Risk) 68C / the federal safety agency 25V‑741 (High Voltage Battery Defect) the federal safety agency 25V‑576 (Battery Pack Control Module microprocessor overload) Because of the fire risk, I was unable to park in my driveway for approximately two months, resulting in loss of use. During this same period, the vehicle could not be charged, eliminating the hybrid functionality and forcing me to rely solely on gasoline. After recall remedies were performed, the vehicle’s performance and safety degraded significantly: Electrical / Hybrid System Failures: Hybrid battery capacity reduced Vehicle no longer charges itself while driving Air conditioning output reduced Engine idles excessively high 12‑volt battery warning showing “<1%,” creating risk of no‑start and electrical instability Electronic doors fail to lock/unlock reliably Hatchback foot‑activation sensor works intermittently Radio has remained on after vehicle shutdown Windshield wipers do not respond to rain sensor, causing dangerous visibility delays Display / Camera Failures: Display screen randomly changes or freezes Screen turned completely off when shifting into reverse, eliminating the backup camera view Transmission / Drivability Issues: Loud, jerky downshifting Delay engaging when shifting into drive These issues are ongoing and affect multiple safety‑critical systems including propulsion, electrical stability, visibility, and rear‑view camera functionality. The vehicle does not meet the expected performance of the Overland Hybrid 4xe and is unreliable and unsafe to operate. I am requesting the federal safety agency review due to repeated electrical failures, hybrid system malfunction, loss of use, and safety‑critical defects following recall remedies.

Filed Mar 29, 2026 · Electrical · MI

I have had multiple issues with glitches in the electrical system. Specifically relating to the screen. It will shut off on its own, it will switch screens on its own and more recently, completely off. I was unable to get the black screen to turn on for quite a while, I turned the vehicle off multiple times, I also tried a hard reset multiple times for it finally decided to work. At times, the backup camera does not pop onto the screen. My issues are very similar to the recall, jeeps with electrical issues, but mine has not been recalled.

Filed Mar 4, 2026 · Driver assistance, Electrical · NY

The above checked AND Visibility Wiper and Auto Emergency Braking lights come on occasionally for no reason while driving The touchscreen can get very hot and go blank at times The Electric battery is not able to be utilized in cold or hot outdoor temperatures The heating system on highest temp occasionally blows cool air -not warm/hot The engine light came on last week and the electrical power system will not engage even with full charge

Filed Mar 2, 2026 · Driver assistance, Electrical · NJ

The rear trunk opening while the vehicle is in motion The vehicle shutting down while driving at speeds over 40 mph, failing to recognize that it is moving The radio and infotainment system freezing for days at a time The vehicle frequently dying and becoming completely inoperable Situations where the vehicle cannot be jump-started because it sparks, while all doors remain locked, leaving me with no way to access the car The car showing different & random amounts of fuel levels in the vehicle. None of which are accurate. It will show a half full tank with 157 miles left and within 10 minutes it then says I have a full tank with 342 miles left & it continues to change inaccurately.

Filed Dec 18, 2025 · Electrical · MS

Instrument Cluster & Uconnect Blacks Out Unable to read speedometer, no warning lights, no reverse camera Yes, it has been to the dealer for repair a number of times with cases created with the manufacturer and still not repaired. No 1/28/25

Filed Nov 30, 2025 · Acceleration, Electrical · KY

2024 Jeep Grand Cherokee 4xe — Ongoing Safety Defects With No Available Remedy I am reporting multiple unresolved safety defects on my 2024 Jeep Grand Cherokee 4xe that create a serious and ongoing risk of injury or death. I have contacted Stellantis bi-weekly since May, and my dealership has repeatedly stated they have no available repairs, no recommended remedies, and no ability to take the vehicle in due to outstanding recalls with no fix. I am being forced to operate a vehicle that is not safe to drive. 1. High-Pitch Electrical Hum and Continuous Cooling Fans While Parked/Off When the vehicle is turned off and not plugged in, it continues to emit a high-pitch electrical hum and the cooling fans run almost constantly. This behavior only occurs during charging or thermal management cycles, yet it happens while the vehicle is off, producing an abnormal load and possible electrical malfunction. Dealership confirms the issue but states there is no fix. 2. Instrument Cluster and Infotainment Screens Blacking Out While Driving Both digital displays shut off repeatedly while I am driving — up to 20 times per day. This removes access to critical information such as speed, warning indicators, and hybrid system status. The dealership again states they have no repair guidance from Stellantis and cannot resolve the issue. 3. Air Suspension Malfunctioning Hazardously The air suspension system releases and refills abruptly and uncontrollably. When I start the vehicle, the system rapidly raises and lowers regardless of mode or setting. It cycles continuously even when parked. The dealer acknowledges the behavior but reports no available service procedure or repair bulletin. 4. Sudden Uncommanded Acceleration When Slowing to a Stop (Most Dangerous Issue) When decelerating below ~20 mph, the vehicle will suddenly rev to 4,000–6,000 RPM and lurch forward, requiring immediate and forceful braking to prevent collision. This happens in all modes (Hybrid, Electric, and e-Save). T

Filed Jul 29, 2025 · Electrical · MN

INFOTAINMENT SYSTEM FAILURE While driving and using navigation the system aborts,the screen either blanks out or message "system loading". The radio freezes as well or plays music from a different radio station that driver has chosen. This causes driver to take eyes off from road - which is a safety issue while in traffic. The manufacturer contends that this does not pose a safety related situation. We disagree as have had a near accident as result of system aborting while using navigation and not knowing route when this happens.....we try to reboot system by pushing different buttons which takes our eyes from traffic and road conditions. There have been 8 repair attempts and now manufacturer claims a fix may be out in late September. the federal safety agency literature states this condition is "Distracted Driving"---we completely agree... The manufacturer has been working on this issue for 12 months now and says may be another 3 months or maybe longer. This condition is unsafe and we believe a factory mandated recall should be released.

Filed May 31, 2024 · Driver assistance · NC

Brand new vehicle with 11 miles on the odometer. The emergency Braking system does not work. If I go into the settings and make a change to emergency braking, such as far or close, the message “Auto Emergency Braking (AEB) Unavailable Service Required” will come up on the cluster display. Once I restart the vehicle it goes away. If I go back into the AEB settings and make a change, the message will come up on the cluster again. When I restart the vehicle and the message goes away, it still does not seem as though the Auto Emergency Braking system is working. This is very dangerous.

Filed Feb 2, 2024 · Driver assistance · 230 miles · MA

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the display screen mal-functioned and the back over prevention camera froze with an image that there was no object behind the vehicle. The vehicle was taken to the dealer and a diagnostic test was performed. The dealer performed a software update however, the failure of the frozen screen with the back over prevention camera persisted. The vehicle was taken back to the dealer, and the wires were checked, and the dealer performed a factory reset. The contact stated that the failure persisted. The manufacturer was not made aware of the failure, but the dealer stated the manufacture was working on a software update to be available by the end of February 2024. The failure mileage was approximately 230.