2023 Jeep Grand Cherokee: screen or infotainment failure

Filed Oct 24, 2026 · Electrical · CT

The control panel of the radio became inoperable and rebooted itself right after a software update. We have had multiple problems with this console and the dealer has failed to fix it or stop the updates which cause the problems. From what I understand, this is a known problem. [XXX] [XXX] AI Overview The radio and infotainment system in the 2023 Jeep Grand Cherokee (running the Uconnect 5 system) frequently fails due to software bugs, failed over-the-air (OTA) updates, or telematics and hardware glitches that cause freezing, black screens, or continuous reboot loops . [1, 2, 3] Common Symptoms Screen Freezing or Blackouts: The display locks up on the Jeep logo, turns completely black, or stops responding to touch. Loss of Cabin Controls: Because Uconnect controls climate and heated seats, a freeze can lock out temperature adjustments. Audio Glitches: Random popping, crackling, loud hums, or complete audio dropouts. Connectivity Drops: Constant disconnections from wireless Apple CarPlay, Android Auto, or Bluetooth. Failed OTA Updates: A corrupted background software update can brick the unit, leaving it stuck on an Android recovery screen INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Nov 7, 2024 · CT

Uconnect screen blanks out and goes off sometimes preventing back up camera from going on. The system resets and comes back sometimes on it's own other times reset procedure needs to be done. This has been reported to the dealer on many occassions in the last year and a half. Their answer I always the same jeep is aware of it and working on it. This is a safety issue when back up camera doesn't show on screen and should be remedied. This has happened approx 15 times since my lease started.

Filed Jul 18, 2024 · Electrical · 700 miles · NY

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that there was a loud roaring sound coming from the vehicle soon after starting the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test failed to determine the cause of the failure. The contact was referred to the manufacturer for further assistance and a second diagnostic test was performed. The dealer replaced one of the speakers in the vehicle which helped to reduce the noise. The contact stated that after the repair was performed, the contact stated that several electrical failures had occurred including multiple warning lights were displayed. The contact was informed that the infotainment screen was showing a blank screen, the sunroof was independently opening while the vehicle was off, and the truck hatch had failed to open after several attempts. Additionally, the contact stated that the vehicle shut off while driving at various speeds. The contact had the vehicle towed to a dealer West Herr Chrysler Dodge Jeep RAM Fiat of Rochester (4477 W Ridge Rd, Rochester, NY 14626) where the vehicle remained in the dealer's possession. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 700.

Filed Jun 12, 2024 · Electrical, Engine · AL

The vehicle makes a metal like grinding noise when stoping and shutting off the engine. has had numerous problems where multiple warnings lights will appear on the instrument cluster followed by the vehicle losing power steering and the ability to be controlled. The radio screen with black out and functions will be rendered unusable through the radio, intermediately. The vehicle displays active error codes to include loss of communication with body control module. The vehicle will crank and drive off without a key fob present in the vehicle. The vehicles engine is making a loud knocking noise. The vehicle has been to three different dealerships and has been unable to be fixed despite several hard resets/updates/“flashes” and a power steering assembly replacement.

Filed Jan 11, 2024 · MA

My on board screen for everything the car does shuts down completely very often and if it is not shut down it goes black screen for a few seconds and then returns. This is not acceptable to me as I lose my navigation which I depend on a lot

Filed Dec 10, 2023 · FL

Driver Display goes out every couple days (or when it feels like it) Display goes blank and you must stop and turn off car to get it back on. All controls, as camera, gps, handsfree calls are not operational when the display goes into a reboot mode and then blank, under you pull over and shut the car off, turn it back on and then it's back to normal. Sometimes it just reboots while driving of no reason while on a call, following directions using GPS etc. Safety concern since while driving driver (myself) while alone in car will try to get back working if I'm on a call or following the GPS. I know it's my fault for doing so while driving but under certain circumstances it human nature to try getting it all working again when you're lost or in a area you're not familiar with and could cause a major accident or put my life or someone else's in danger trying to fix it while driving. Most times is works normal for like a week or two, then its starts over. Deal told me it's nothing they can fix since many may have the same issues and it's a software problem that only comes from over the air waves. Well, Jeep keeps telling there's a update coming every quarter and when that quarter comes and I still have issues they tell me "oh there's another update coming in the beginning of the next quarter etc... Been told this 3 times now, and the latest now is there's a update coming in the 1st quarter of 2024 to correct that issue

Filed Aug 4, 2023 · Electrical · MI

The uconnect system on this vehicle locks up, glitches and is unresponsive. This makes the hands free function for cell phone use unreliable at best, as well as all touchscreen functions inoperable. The problems with the uconnect systems make driving the car very distracting and potentially unsafe at times. These problems have been inspected by the dealership service department and confirmed not to be normal. The dealership service technicians have attempted to fix these problems four times by replacing two radios, a touchscreen and reloading software. None of these attempts have been successful. The uconnect system has had these issues starting the first week of ownership Nov 2022

Filed Jul 31, 2023 · Acceleration, Electrical · PA

Brand new car purchased on July 12, 2023, with 84 miles. In 19 days the car has been in service for 3 days to date, left stranded with all the listed issues. 1.Navigation screen randomly goes blank/black while driving 2.Audio Bluetooth connection randomly not allowing me to hear or be heard by caller 3.Rear AC system is not blowing air, even when front AC is set to lowest setting 4.Cell wireless charging blue light, but there is no actual charging happening 5.USB plugin not actually charging 6.Driver Assist lanes disappearing 7.Auto Drive setting stuck on D2 while driving 8.Acceleration became erratic, to the point where the car would not start 9.Randomly slow to break and accelerate. 10.Average MPG is between 15 and 16 11.Driver's dashboard becomes erratic, and dimly

Filed Jul 13, 2023 · Driver assistance · 3,000 miles · OH

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen went blank. The failure also caused the back over prevention camera to become inoperable. The contact had taken the vehicle to the dealer on several occasions; however, the dealer was unable to duplicate the failure. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.

Filed Jun 8, 2023 · Acceleration, Electrical · CT

We have been without service of the Grand Cherokee L vehicle for nearly 6 of the 11 weeks since we leased the vehicle. The four (4) incidents and ‘repair attempts’ to ‘fix’ the randomly/sudden occurring mechanical and electrical problems were inter-related and causal to the mechanical and electrical blackout troubles. 1.02/27/23 Purchase 2.03/20/23 631 total miles traveled. Dash board blackout. a.Service Dept “reset software”. 3.03/31/23 912 total miles traveled. Complete dashboard, radio and navigation blackout a.Service Dept did not experience random failures, “therefore no repair action was warranted”. 4.04/01/23 930 total miles traveled. While traveling at approximately 45 mph vehicle suddenly seemed to drop gears - the rpm went from 2k up to 6k, the suddenness of the drop of gears had our seat belts tightening. pulled the car to the side of the round and car remained at 6k rpm. I turned the car off, waited a few seconds then restarted the vehicle and proceed home. 5.04/02/23 after starting the car remotely car literally would not get out of automated start mode. I had to turn the vehicle off, wait a couple of minutes before it would start again. In driving the vehicle to the repair shop the power went out of the radio/gps/etc system again. a.Service Dept found RADIO with internal failure. Ordered replacement radio.” b.On inquiry, Service stated the CAM bus (software version ‘AG’ was replaced with updated ‘AI’ version.) 6.04/26/23 1,051 total miles traveled. On exiting a parking lot, I tried to accelerate into traffic, the RPM increased but with zero forward motion. I pressed the accelerator to the floor, the RPM increased but zero forward motion. I then released the accelerator, the RPM correspondingly decreased - still no forward motion. Then reapplying pressure - slowly to the accelerator - the vehicle began to roll forward but at an EXAGGERATED slow pace. I slowly rolled across the traffic lane and forward "running rough".

Filed Jun 8, 2023 · Electrical · NJ

The Uconnect 5.0 screen (which controls all safety and operating systems) and system continues to malfunction with a black screen. This seems to happen more frequently when the car is put into reverse and the backup camera is activated. There have also been times when the screen freezes requiring a "reboot". Thus when malfunctions occur, there is no backup camera nor is there any ability to operate safety systems. This seems to be occurring every single day. So far dealer has been unable to replicate problem and thus cannot repair it.

Filed Apr 3, 2023 · Driver assistance · 25 miles · WI

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while shifted in reverse, the rear-view camera failed and displayed a blank screen. The contact then stated that the front camera then failed and displayed a blank screen. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that there was a software glitch that needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that they were aware of the issue with no time frame. The failure mileage was approximately 25.