2023 Jeep Grand Cherokee: backup camera failure

Filed Feb 16, 2026 · Electrical · IN

The head unit sometimes refuses to work, meaning the backup camera does not work. The problems have been there since day 1, but now I have a good video of an incident. This is a massive plug in hybrid vehicle, so losing my backup camera puts pedestrians at risk. This is a mandatory safety feature to protect children behind the vehicle. I tried the screens power button as well as putting the vehicle in park then reverse but it never switched on the backup camera.

Filed May 12, 2025 · Acceleration, Electrical · MI

We leased a 2023 Jeep Grand Cherokee 4xe in June 2023, and since that time the vehicle has been a chronic source of mechanical and electrical failure. Over the past two years, it has been in for service 11 times, spending more than 115 total days in the shop, with at least 9 repeat issues—largely related to high-voltage interference and hybrid system instability, from our research. The problems began before we ever took possession, with a service record at just 12 miles on the odometer showing a repair to the Integrated Dual Charging Module (1890169A). Since then, we've experienced a cascade of issues affecting sensors, control modules, cameras, switches, and critical vehicle systems—many of which appear to stem from electromagnetic interference (EMI) related to the hybrid platform. Key repairs have included: Park Assist and ADAS control modules (09/28/23) Reprogramming of multiple modules (backup camera, backup sensors) (01/25/24) Backup view camera replacement (02/16/24) Fuel system pump and lighting issues (04/05/24) High-voltage recall 95B, battery coolant pump, wiring harness, battery fire risk & issue (01/30–04/01/25) The final straw came on 05/09/2025, when—while driving 70 mph on the freeway—the vehicle suddenly shut off without warning. We lost all acceleration and power, forcing us to drift to the shoulder in traffic. It took multiple restart attempts and a wait period before the vehicle became responsive again. This was not only terrifying—it was dangerous. The next day, the Jeep dealer where the vehicle was purchased, picked up our car, and we’ve received no update on its status. It is currently undrivable, and we fear it’s unsafe. We previously filed for arbitration for with NCDS (March 2023), which was denied. The situation has deteriorated significantly since then, and we are now filing a second arbitration, alongside this formal the federal safety agency safety complaint. Certified letters sent to the manufacturer earlier this year have gone unanswered.

Filed Apr 16, 2025 · Driver assistance, Electrical · CA

Starting at around 12k miles, my odometer started flashing and backup cameras completely stopped working, unable to see while backing up, at the same time the active lane management and auto emergency braking went out as well, took my car into the dealership and was told pam module was not good and covered under manufacturer warranty, even after pam module was replaced, the active lane management and auto emergency braking is still not working

Filed Nov 7, 2024 · CT

Uconnect screen blanks out and goes off sometimes preventing back up camera from going on. The system resets and comes back sometimes on it's own other times reset procedure needs to be done. This has been reported to the dealer on many occassions in the last year and a half. Their answer I always the same jeep is aware of it and working on it. This is a safety issue when back up camera doesn't show on screen and should be remedied. This has happened approx 15 times since my lease started.

Filed Sep 2, 2024 · Driver assistance, Electrical · MI

This vehicle had a software update for the cross traffic warning and rear view camera. The camera is working but since this update, the cross alarms do not work consistently. Just today, I almost backed into a parked car, no alarms or anything.

Filed Feb 1, 2024 · Electrical · TX

Screen froze while driving and prevented back up camera from working. I have taken it to the dealer multiple times for this issue and they stated they can not duplicate it so no action was taken.

Filed Oct 20, 2023 · Driver assistance · CO · crash

I accidently backed into a tree when my parking warning system and blind spot warning system didn't work. Damage to my vehicle was to the right rear quarter panel, bumper, tailgate and tail light. It was only after the accident occurred, that I found out that Jeep had a recall for the rearview camera visibility system. I feel that Jeep should be responsible for the repairs. My insurance company advised me to file a complaint with you and also with Jeep before they become involved. Please advise me as to what steps I should take. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 15, 2023 · OR

Faulty rear camera. After 2 days that I bought the car, whenever I put reverse mode, a blue screen comes up saying “camera system unavailable”. Rear camera won’t work. It works sometimes and sometimes the blue screen comes up, even after resetting the screen.

Filed Jul 27, 2023 · Driver assistance, Electrical · PR

-The front and rear camera work intermittently, and yes it is available for inspection upon request. - During the morning, afternoon, or during the night, the package that includes the security that the vehicle has about vision by cameras does not work, putting their own lives and others at risk by not seeing the blind and low spots from the Jeep Grand Cherokee Summit Reserve 2023, causing a fatal accident. - The has been confirmed by a dealer because me personally and my wife have delivered the Jeep Grand Cherokee Summit Reserve 2023 with the problem in its maximum expression to the dealer. - The vehicle has been inspected more than eight times, but the dealer technician and Chrysler technician don't know yet how to fix the problem. Non exist any warning lamp, messages, or other symptoms of the problem before the failure.

Filed Jun 16, 2023 · Driver assistance · 500 miles · FL

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the back-up camera froze. The contact stated that the system was rebooted; however, the failure recurred. The vehicle was taken to the dealer and the mechanic performed a software update; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 500.

Filed Jun 8, 2023 · Electrical · NJ

The Uconnect 5.0 screen (which controls all safety and operating systems) and system continues to malfunction with a black screen. This seems to happen more frequently when the car is put into reverse and the backup camera is activated. There have also been times when the screen freezes requiring a "reboot". Thus when malfunctions occur, there is no backup camera nor is there any ability to operate safety systems. This seems to be occurring every single day. So far dealer has been unable to replicate problem and thus cannot repair it.

Filed May 26, 2023 · Electrical · CO

The UConnect screen in a 2023 Jeep Grand Cherokee intermittently stops working, freezes, or is non-responsive when touched when the car is started. It has only happened when the car is started, not while driving. This is a problem as I rely on the rear camera view to be certain no one is walking or driving behind the car when I back out the garage and my view is limited. Nothing shows on the screen. I can deal with no media showing but not no rear camera view. Late yesterday, I started the car in town and the screen just showed an icon with a radio and FM on it. (Attached photo) I've never seen that icon before. There was no sound, no view when the car was in reverse, and no response to my touching anywhere on the screen to change it. I couldn't access the fan direction, media, or anything that should have shown on the screen. This has happened over 3 times since I purchased the car 1/3/23. After driving 15 minutes, it still did not come on. At my destination, I turned the car off and on several times to see if it would re-set itself. The screen was blank each time I restarted the car. (Photo attached) 3 hours later, I started the car and the screen showed the whole system being re-booted. It was like a computer screen that freezes and has to be totally restarted. It turned itself off. However, this was hours after the incident. This morning, it worked fine, again. I have contacted a local Jeep dealer to check on it. The first appointment available is a week away. I brought up the safety recall 58A about the steering system possibly failing causing a crash. I was told to not worry if I'm not hearing any 'clunking' noise. They will also inspect the recall item with the steering in a week. I use my car for business which caused me to be concerned. I don't want to have an accident with clients in the car.