My display screen is glitchy. Sometimes it does not show The back up camera. Other times even while driving down the road it shows my back up camera when I’m traveling forward.
2019 Jeep Grand Cherokee: screen or infotainment failure
5 of the 371 complaints about the 2019 Jeep Grand Cherokee describe screen or infotainment failure.
- owner complaints
- 5
- of this car's complaints
- 1%
- recalls
- 0
Is there a fix? 111 service bulletins cover this area of the car. See below
Screen or infotainment failure by model year
What owners say
Touch screen on uConnect system freezes upon startup or randomly while driving and will also turn blue and reboot several times before it functions properly. Backup camera will not function when screen is frozen and this is a major safety concern. Top left corner of touch screen has started to delaminate, approximately 3 months out of standard 3 year warranty. Vehicle has 36,981 miles. Delamination is causing issues with touch screen.
Screen display will freeze while putting car into drive from reverse, thus having the back up camera stuck on the screen while driving. This recall was issued for my make and model, but my VIN was not included. Please report this is happening in my car to ensure my car is included in the recall.
The screen that displays radio and navigation and rear backup camera freezes up and camera will not display. The system does this intermittently and will power itself off and on. Sometimes it will not reboot unless I stop, put the vehicle in park, turn off the engine, restart the engine and take vehicle out of park. It is very distracting and unsafe to freeze up and lose the display. This has happened when I'm driving in town and on the highway and also when vehicle is parked. This has been ongoing since december 2020. The radio module has been replaced once. The security gateway module has been replaced but nothing has helped. I've taken in back 4 times since january 2021 for the same issues.
Uconnect on stereo system freezes up. When it does this the temperature controls, phone, radio, navigation system and everything it controls stops working. The vehicle can be stationary or moving and it just stops working, have to pull over and turn vehicle off and wait for at least 5 minutes for it to come back on.
Service bulletins that may apply
- Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
- Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00,...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
- Drivetrain Control Module (DTCM) Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
- Verify "Z" part number availability
- Decreased Remote Start And RKE Range
- Display Verify Z part number availability
Related recalls
No recalls on record for this model year.
Questions about the 2019 Jeep Grand Cherokee screen failure
Is screen or infotainment failure a common problem on the 2019 Jeep Grand Cherokee?
5 of 371 owner complaints about the 2019 Jeep Grand Cherokee (1%) mention screen or infotainment failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2019 Jeep Grand Cherokee?
There are 0 recalls and 111 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Jeep Grand Cherokee
ABS 48Check engine light 46Stalling 30Backup camera 15Loss of power 14Jerking 13Overheating 11No deployment 9Engine failure 9Warning lights 8Adaptive cruise 7Headlights 7Misfire 7Start-stop 7Won't start 7Grinding brakes 5Knocking 5Harsh shifting 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2019 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history