My car would not shut off and left running in the driveway for about 3-4 hours. The car would not shift into gears and began making clicking sounds under the hood. When opening the hood the noise became louder and car began to catch on fire. Requiring me to call emergency services but I was able to contain the fire with my garden hose. The fire department and police had to manually disconnect my car to maintain safety.
2024 Jeep Grand Cherokee: fire, smoke or burning smell
6 of the 257 complaints about the 2024 Jeep Grand Cherokee describe fire, smoke or burning smell.
- owner complaints
- 6
- of this car's complaints
- 2%
- recalls
- 3
Fire, smoke or burning smell by model year
What owners say
Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to fully refund me for this glaring breach in safety.
I am leasing this vehicle for 3 more years. This vehicle has been nothing but trouble since day 1. Last winter it stopped running on the interstate during a blizzard and I had to coast in traffic to the side of the highway. They have come out with more recalls stating the batteries can catch on fire and the engine can catch on fire with no remedy to fix them. I can't plug it in, even though it's an EV. And they're saying to park outside away from structures. It is the middle of winter right now. I shouldn't have to park outside. I don't feel safe in this vehicle. If no fix, they should be replacing these vehicles with no penalties.
This hybrid vehicle is equipped with a battery that can combust and catch on fire. A remedy is unavailable - the car is a safety problem to my family since it can not be charged or housed in my garage. This car was leased for its hybrid options for my travel to work - basically I am paying for a feature I can not use. I also worry about my family driving in it as well. I was never informed by any correspondence from stellantis regarding this recall - it was discovered by my own research from news articles. There is no immediate remedy and stellantis refuses to release me from my lease. This problem was confirmed by the dealership I leased the vehicle from. This SUV is available for inspection at any time
My vehicle is affected by Recall 25V‑741 (FCA recall 68C), which involves a risk of high-voltage battery fire due to potential internal separator damage. FCA’s the federal safety agency filing instructs owners to refrain from recharging the battery and to park the vehicle away from structures or other vehicles until a remedy is available. The recall remedy is not available. FCA Customer Care advised me by phone that the vehicle is “safe to drive in e-save mode unless symptoms appear,” which contradicts the recall notice because the defect can cause a fire without warning or symptoms. This vehicle automatically recharges the high-voltage battery through regenerative braking and engine charging, making it impossible to comply with the instruction to “refrain from recharging.” During another discussion, a technician also told me that the “stop sale has nothing to do with the safety of the vehicle” and advised me to “drive normally.” When I asked about the prior cases where vehicles covered by this recall had caught fire, the technician replied, “Well, they’re still around, right?” This guidance minimizes the documented fire risk and contradicts the official recall filings. The vehicle cannot be safely used or stored under normal conditions, and no interim solution or transportation has been provided. The dealer stated they were instructed by the manufacturer’s warranty team not to assist and reiterated that no remedy exists. I am reporting the unsafe and contradictory guidance from the manufacturer and the inability to safely use the vehicle while the recall remains unresolved.
Speedometer does not function. We have no idea how fast or slow we are going at any given time. It shows random speeds. Fearful we could cause an accident by unknowingly driving too fast or too slow. The speedometer display indicates we are going 40+ mph while we are sitting absolutely still at stop lights & that we are traveling at a variety of speeds including 0 mph while keeping up with traffic on the interstate. Tachometer does not function. The rpm gauge fluctuates wildly while idling and while the vehicle is in motion. Gear Display does not function. We have no way of knowing what gear the vehicle is in or if it will remain stationary, move forward or backwards. Driving this vehicle or simply having the engine on, could very easily cause death or serious injury. Air bags & warning display do not function. The red alert on the instrument panel is constantly lit up indicating that the airbags will not function in the case of an accident. Engine gear display does not function. Display will randomly indicate vehicle is in reverse while we are very clearly driving forward. We have no way of knowing if the vehicle will suddenly change gears a result. Engine randomly turns off while in motion. The engine began randomly turning off while we were driving even after we picked it up from the dealership following the first attempt at repairs. There is absolutely no warning when it happens. We have no way of knowing when, where or at what speed the vehicle will be moving when the engine shuts off. This affects all steering, braking and electrical warning functions. Transmission overheating. Gives multiple alerts indicating that the transmission was running at too high a temperature and needed immediate service by the dealer. We have no way of knowing if the transmission will catch on fire. New Vehicle purchased 5/2. Malfunctioned immediately +returned for service 5/8. NO repair has been successful. Vehicle cannot be driven safely
Service bulletins that may apply
- Flash: Body Control Module (BCM) Updates
- Keyfob WL/WS/LB Key fobs unable to be programmed at dealers
- Flash: Electronic Shift Module (ESM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...
- R1H Radio U41.10 Software Update
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
- Airbag Warning Light On or Intermittent
- Transmitter kit & transmitter - integrated key fob
- Rotary Shifter Lights Blinking, Shifter Not Moving, Not Going Into Gear.
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
- Risk
- A vehicle fire can increase the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800‑853‑1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning November 6, 2025. Vehicles that were previously recalled for the same issue under the federal safety agency Recalls 24V720 and 23V787 will need to have the new remedy performed.
Recall number 25V741000 · Recall details
Electrical system: propulsion system
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
- Risk
- A loss of drive power increases the risk of a crash.
- Remedy
- Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800‑853‑1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning September 11, 2025.
Recall number 25V576000 · Recall details
Electrical system: instrument panel: speedometer/odometer
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls."
- Risk
- Driving without knowing the vehicle's actual speed increases the risk of a crash.
- Remedy
- Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1‑800‑853‑1403. FCA's number for this recall is B8B.
Recall number 24V872000 · Recall details
Questions about the 2024 Jeep Grand Cherokee fire or smoke
Is fire, smoke or burning smell a common problem on the 2024 Jeep Grand Cherokee?
6 of 257 owner complaints about the 2024 Jeep Grand Cherokee (2%) mention fire, smoke or burning smell. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2024 Jeep Grand Cherokee?
There are 3 recalls and 218 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2024 Jeep Grand Cherokee
Engine failure 19Loss of power 19Check engine light 14Stalling 12Headlights 10Screen failure 9Jerking 8Won't start 8Key fob 7Lane assist 7Backup camera 6Collision warning 5
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