I am filing a formal safety defect complaint regarding my 2014 Jeep Grand Cherokee Limited. This vehicle has only 59k miles on it. The front seatbelt mechanism has completely failed to retract, rendering the seatbelt entirely inoperable and making the vehicle legally unsafe and hazardous to drive. The passenger seatbelt, while currently operable, has also failed Jeep’s inspection, requiring replacement. Stellantis/Jeep has explicitly acknowledged this severe structural defect by issuing an official 15-year, unlimited-mileage Extended Warranty Campaign (Campaign ID: X90) specifically covering front seatbelt retraction failures for this exact make and model. Despite this being a critical, federally mandated occupant-restraint safety component, the manufacturer has kept the replacement part on continuous "backorder" for the last 11+ months, when ordered by my dealership. By failing to supply the necessary safety parts to repair a known defect within a reasonable timeframe, Jeep is forcing consumers to either operate an unsafe vehicle without a functioning seatbelt or leave an expensive vehicle completely grounded and inoperable indefinitely. I am requesting that the federal safety agency intervene regarding Jeep’s failure to maintain a viable supply chain for critical occupant-restraint safety components under active safety campaigns.
Jeep Grand Cherokee seat belt problems
280 of the 29,174 owner complaints about the Jeep Grand Cherokee describe seat belt won't latch or retract, most of them for the 2014 model year.
- owner complaints
- 280
- worst model year
- 2014
- typical repair cost reported
- $600
- typical mileage
- 72,510
By model year
Often reported together
No deployment 13Airbag light 9Stalling 3Jerking 3Slipping 2Headlights 2ABS 2Whining noise 1
Trouble codes mentioned
B1B51 1
What owners say
The driver’s seatbelt sensor constantly goes off as not detecting that the seatbelt is buckled, while driving; this causes the alarm to continuously beep and also disables the airbag. Aside from the seatbelt issue, there is a standalone airbag issue that has been detected by the car’s health report multiple times. The drive shaft is also defective, causing the car to shake when the car hits 73 mph. The auto stop/start also disables on its own. I have taken it to the dealership to get all of this fixed but all issues have persisted. There are active recalls on these issues for other 2021 Jeep Grand Cherokees but they are not attached to my vehicle even though my vehicle has the same recall issues.
While attempting to remove a child's car seat situated in the rear left passenger seat of the jeep, the release latch failed to allow the seat belt to be released. We had to use a pry bar to physically pry the seat belt rearward in the seat, damaging the seat belt latch before the mechanism finally released the latch.
While driving my 2025 Jeep Grand Cherokee 4xe, the vehicle suddenly and unexpectedly applied the brakes very hard without any braking input from me. There was no apparent obstacle, vehicle, or other condition in front of me that would have required emergency braking. The braking was extremely abrupt and forceful. The sudden deceleration caused my seat belt to lock and restrain me hard enough to cause significant bruising and pain across my chest and reconstructed breasts. I recently underwent a double mastectomy with breast reconstruction, which made the impact and resulting injury particularly concerning. I brought the vehicle to an authorized Jeep dealership immediately following the incident because I am concerned that the vehicle's automatic emergency braking, forward collision warning system, or another braking or electronic system may have malfunctioned. The dealership has now had the vehicle for approximately one week. I have been advised that they have been unable to reproduce the incident or identify a problem that explains why the vehicle unexpectedly applied the brakes. I am extremely concerned about operating the vehicle because the cause of this unintended braking event has not been identified or repaired, and I have no assurance that it will not happen again. An unexpected emergency-braking event at highway speed, in traffic, or with another vehicle traveling closely behind could result in a serious collision or injury. This incident is particularly concerning to me given the other safety-related recalls and issues affecting my Jeep Grand Cherokee 4xe. I am submitting this complaint so the federal safety agency has a record of the unintended braking event and can determine whether similar incidents have been reported involving this vehicle or its braking/automatic emergency braking systems.
The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.
The front seatbelt latch on my 2019 Jeep Grand Cherokee will not latch or secure properly. The buckle fails to engage when inserted, leaving the seatbelt unusable. This creates a serious safety hazard because the occupant cannot be restrained while the vehicle is in motion. The issue occurs every time the seatbelt is used and has not resolved on its own.
Driver's seat belt retractor doesn't retract all of the time. Hangs up & leaves slack. Bought car & wasn't as bad. Didn't talk to dealer until now. Drove car 800 miles & 4 months since purchase. Dealer service dept says no extended warranty etc. I'm past the original warranty period & the 3 month certified used car warranty. Car was sold on Oct 14, 2025. The equipment checklist form marked that all safety systems were working. I feel a slack belt, getting worse is a safety issue the manufacturer should fix in a 5 year old car. Date is now when it's gotten really slow. It was somewhat that way at purchase. Needed to be shook to retract. Al
Seat belt retracted D rings cracked. Seat belt will not retract
The seat belt does not retract. There is a crack where the seat belts enter the post and compresses the seat belt. I took it to the dealer and they would love to fix it but there are no parts available so they can not do anything. In summary we use the seatbelt only as a decoration piece so we do not get ticket it by non-using a seat belt. I asked the dealer if I could try to fix it my myself but he believes I will void the warranty. Not having a seatbelt is a major safety issue, that's why I write to you. Suggestion: (1) or Mopar gets the parts available to the dealer or (2) we do not penalized the user for trying to fix it. This is my wife car [XXX] ) she is [XXX] /o. The car is excellent conditions with 48 K miles. Thank you much for you help in considering this issue. BTW Jeep forum is full of users with the same problem. My name is [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The drivers side seatbelt will not catch or retract. I went to an independent shop who contacted Jeep to order the part. They were told the part is on “extreme backorder” and it could be months before I could get my car repaired. My Jeep is not driveable. Based on the lack of availability of the part I feel this should be classified as a safety recall.
Related recalls
Seat belts: critical fasteners
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee vehicles. A bolt for the second-row seat belt buckle may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
- Risk
- An improperly secured seat belt buckle may not properly restrain occupants during a crash, increasing the risk of injury.
- Remedy
- Dealers will inspect and tighten the second-row seat buckle bolt as necessary, free of charge. Owner notification letters were mailed July 9, 2024. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 70B.
Recall number 24V434000 · Recall details
Seat belts
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
- Risk
- If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
- Remedy
- Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is P67.
Recall number 14V643000 · Recall details
Seat belts: front: retractor
- What is wrong
- Vehicle description: certain van, wagon, pickup trucks, passenger and sport utility vehicles, fail to comply with requirements of fmvss no. 209, "seat belt assemblies." the front seat belt retractor may not comply with the requirements of the standard.
- Risk
- If the retractor does not work properly, it will not adequately protect occupants in the event of a crash.
- Remedy
- Dealers will replace the seat belt retractor. Owner notification began august 20, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1‑800‑853‑1403.
Recall number 01V119000 · Recall details
Seat belts
- What is wrong
- Vehicle description: passenger vehicles. The seat belt shoulder height adjustable turning loop (atl) top mounting bolt was inadequately manufactured.
- Risk
- The affected mounting bolts may not withstand sufficient force to function properly in certain impact situations, increasing the risk of injury to a belted occupant.
- Remedy
- Dealers will replace the shoulder belt height adjuster mounting bolts.
Recall number 00V034000 · Recall details
Seat belts: rear/other
- What is wrong
- Vehicle description: passenger vehicles. The rear outboard seat belt retractor spring can disengage from the rewind mechanism, disabling the retractor function, and preventing the belt from fitting snugly around the occupant.
- Risk
- In the event of a crash, the occupant may not be properly restrained, increasing the risk of personal injury.
- Remedy
- Dealers will replace these retractors.
Recall number 98V276000 · Recall details
Questions about the Jeep Grand Cherokee seat belt
Which Jeep Grand Cherokee years have seat belt won't latch or retract problems?
The model years with the most reports are 2014 (104 complaints), 2015 (42 complaints) and 2006 (26 complaints).
How much does it cost to fix seat belt won't latch or retract on the Jeep Grand Cherokee?
Owners who mentioned a price put the repair at about $600 (median of 31 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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