I am filing a complaint about the 2014 jeep grand cherokee headrest. On saturday, 09/21/2019, my driver's side headrest deployed while my car was in park. My 17 year old son was in the driver's seat when this happened. The headrest hit him in the back of the head, throwing him forward, almost face planting him into the steering wheel. Needless to say, we did not drive my jeep the rest of the weekend. I googled this issue and I am shocked at all of the online complaints about this type of headrest and yet, it fails to be a recall. If my son would have been driving, he could have wrecked, potentially killing himself, my daughter and me. All of the people posting their complaints online said jeep is not covering this issue, and customers are having to pay anywhere from $600-$1025 for the repair. This is a fact. I took my jeep to the dealership and they were going to charge me $1,017 to fix. This is not an appropriate way to treat loyal jeep customers. This is the sixth jeep I have owned. I filed a complaint with the fca and followed-up with a phone call several days later. Fortunately, the fca agreed to replace both of my headrest at no cost to me. The dealership has ordered the parts and I plan to get the new ones installed next week. I am filing this complaint because I feel this should be a recall and the manufacturers of the headrest need to make this right. The result could have been worse. I truly do not want this to happen to anyone else.
2014 Jeep Grand Cherokee seats complaints
Page 10 of 13: complaints 251 to 280 of 341, newest first, as owners wrote them.
Active head restraint (in front headrest) has very weak plastic parts that spontaneously break and cause this safety mechanism to deploy the headrest. This has a very high probability of causing an accident should this spontaneous deployment happen on the drivers side. This could occur without the automobile being in an accident. Fiat chrysler refuses to acknowledge the weakness of this safety mechanism even though this is an extremely common occurrence.
The headrest on the driver seat deployed while the car was stopped in park and not in an accident/collision. When attempting to rest the headrest it was clear that the plastic part that keeps the headrest from deploying was broken.
Passenger headrest deployed (violently and loudly sprung forward from its backing) during slow speed neighborhood driving for no reason. This could have caused significant harm to a passenger's head/neck had someone been sitting in the seat. The deployment itself was so loud that it scared and distracted the driver and could have caused an accident.
While driving, the drivers side head rest was activated causing the active head restrain to be deployed.
On 8-11-2019 I was driving straight on a paved road with my wife in the passengers seat at 35 MPH. I heard a very loud pop and my wife laid forward on her lap in severe pain. The noise sounded like a gun shot. We both thought that my wife was shot by a gun. She yelled in pain. She asked me to check her head and neck for any signs of blood. I pulled over and checked her out. I noticed at that point the passenger side active headrest had deployed and struck her in the head. We were not in a accident or impacting anything. She had headaches, neck pain ,vomiting and loss of sleep for two weeks. I have called and e-mailed chrysler and they opened up a case. Chrysler sent out a inspector to inspect our jeep at the jeep dealership. This active headrest deploying is very dangerous. This has caused serious injuries. No more people need to get hurt because of these defective deploying active headrests. We need a mandatory factory recall issued. No more drivers or passengers need to go thru the pain that my wife experienced.*dt *dt *dt *tr *tr*dt consumer stated vehicle is fixed.
My passenger side active headrest deployed while I was driving my vehicle down a local street in lincroft, nj. The vehicle had approximately 75k miles at the time. The vehicle was not in an accident and upon visual inspection the plastic part that latches into the fixture snapped off leaving the headrest permanently damaged.
Drivers headrest deployed for no reason. Car was parked. Plastic clip broken and cannot reset. Required to buy new headrest unit. Seen numerous complaints already filed.
The headrest on my 2014 jeep grand cherokee deployed. The vehicle was sitting in my garage. I tried to reset it but noticed the plastic brackets were broken and it cannot be repaired but needs to be replaced. I am very thankful that my child or myself was not driving at the time, not only does this have the potential to cause serious head or neck injury but also safety issue should this deploy while operating the vehicle.
Previously the clips on my passenger seat headrest came apart. I did file a report on that and jeep did pay to fix it. Now the clips on the same seat backrest have popped apart. These clips are obviously faulty as many other jeep grand cherokee owners have had the same problem. I believe the ntsb needs to look into this and issue a recall. I'm sure there are many jeep gc owners who have paid the over $700 bill to fix this and it is through no fault of their own but a defect that the manufacturer should be fixing. I rarely have passengers in my car and it is very well cared for. There has been no undue stress put on this seat whatsoever to cause this.
The driver's side headrest deployed when not in an accident. The vehicle had been parked and when I was getting in and barely touched the headrest it popped open.
Pulled into parking space. Switched off engine and before removing seat belts to exit the jeep grand cherokee, the passenger head rest just exploded striking my wife on the back of the head. If this incident occurred while driving in traffic it would have caused me to take my eyes off the road, abruptly stopping to see what the noise was and check on her. If the driver's head rest did the same , it would surely have caused an accident. My jeep grand cherokee has not been involved in an accident therefore I believe this incident to be the result of faulty design dangerous to the occupants.
The active headrest in my 2014 jeep grand cherokee laredo deployed while driving on the highway without warning. The vehicle has never been in an accident and the headrest has no prior damage before this incident.
I was driving my 2014 jeep grand cherokee on the highway when suddenly something smacked me in the back of the head. I had no idea what happened so I pulled over and got out to see. It was then that I noticed the headrest had deployed and was separated and sticking forward. Luckily I did not receive any injuries from the smack to my head & also was still able to maintain my lane of the highway even though it scared me to death. I then took it into my local jeep dealership where I was greeted with a $679 bill for a new headrest and informed that since there is no recall I would be responsible for it. I'm appalled that this is acceptable and deemed safe. In what way is a sporadic smack to the head while driving safe? Let alone paying $679 for that smack to the head. There have been multiple accounts of this happening yet nothing has been done. Chrysler vehicles contain a critical safety defect involving the materials used in its active head restraint (ahr) system. The ahr systems are intended to quickly move forward in the event of a rear end collision, restraining and protecting the passenger's head to prevent whiplash. The ahr headrests are prone to deploy abruptly, even while the vehicle is being operated under normal driving conditions. When this deployment occurs, the headrest springs forward, striking the driver/passenger in the back of the head unexpectedly. Not only does this have the potential to cause serious head injuries to the driver/passenger of the vehicle, the defective headrest poses a significant public safety risk if it occurs while operating the vehicle on a highway or busy street. Inspections of the defective headrests show that inferior plastic that is prone to cracking was used for a critical bracket in the ahr system. There is no way to determine when and if the bracket will fail, causing the headrest to deploy and spring forward without warning.
The drivers side active headrest deployed without a collision. I was driving in a parking lot and heard a lot sound and was hit in the back of head by an unknown object at the time. After stopping and composing myself and checking myself out as I thought I may have been shot. I realized the headrest had deployed. Contactes two dealerships in my area and both said they had never heard of this happening and it was not a recall and not covered under warranty
While vehicle was stationary, parked in driveway, passenger seat active headrest failed into an open position. As stated by others, and verified by dealer, plastic retaining clips failed and caused an unnecessary release. This is a severe safety issue that needs to be addressed. The drivers side head rest could fail at any moment, potentially causing an accident that results in serious injury or death.
I would like to address this issue to jeep about my passenger headrest deploying without any cause while my car was in park for more than 6 hours... After reading more than several threads and concerns from other jeep owners and it also happening to them and the outrageous cost to repair a single headrest including labor is beyond me. I feel cheated out. This repair is almost a 800.00 repair ... Why has jeep not made this very repetitive issue a recall? I feel jeep should be responsible for the diag and also the repair for my jeep. I know I am not the only one that has had this issue and has felt the same. I am asking for someone to handle this in a fair manner. Being a single parent and not being able to fork money like I am a bank has made this tremendously frustrating.
The active headrest deployed while pulling out of a parking garage for no reason.
While sitting at a stop light, I hear a pop noise from the passenger seat, I hear my mother in law yell ooow, the headrest popped out and hit her in the back of the head.
Active head rest on passengers side deployed without being in an accident. Had my vehicle in for service, brakes and oil, at the dealership.
Vehicle was in motion when the driver seat headrest deployed - no accident nothing.
Active headrest on the driver's site deployed while sitting at a red light. Vehicle was stationary, in drive mode and running. Upon inspection, it looks like the plastic part that holds the headrest in place broke loose on both sites of the restraint system.
Seat headrest popped out while I was driving 6/24/19; unable to push back in place
While in park, the driver side active headrest deployed in my 2014 jeep grand cherokee. My vehicle was not in a collision, nor has it been in the past. The vehicle computer shows no evidence of a collision or cause for deployment of the active headrest. The vehicle was at approximately 77,000 miles when this occurred. I was unable to reset the active headrest, and the local dealership was unable to do so as well, indicating it needed replaced. Upon investigation online, and inspection of the headrest, I found that there were broken plastic pieces in the back part of the headrest that appeared to be the cause of the failed active headrest. It appears evident to me that a defective part of plastic broke and made the headrest deploy.
The active headrest restraints on my passenger seat has deployed. There appears to be 2 broken plastic pieces that held a small metal rod that appears to have clipped to a release - which is still in place - as the rod was still held by it. Upon further review on the internet, this seems to be a common occurrence with this model of jeep/dodge headrests.
Head rest deployed. The car was not hit or in an accident. No one was in car. It was noticed after I got in the car.
While driving my 2014 jeep grand cherokee, my drivers side head rest "exploded" and hit me in the back of the head. The force pushed me forward and I immediately thought I was rear-ended. I ended up with a severe headache and sore neck. I can see this defect easily causing an accident. I was driving straight ahead, but could have easily lost control if I was going around a curve or expressway ramp.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 30 MPH, the passenger seat head rest released forward. The vehicle was taken to larry h. Miller chrysler jeep dodge ram riverdale (located at 1481 w riverdale rd, riverdale, ut 84405, (801) 528-7478) where it was diagnosed that the head rest and rear of the passenger seat needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 92,000.
Vehicle was stationary, in park. Driver's side headrest spontaneously deployed and broke the bracket.
Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally. Service rep at dealership informed me that this is a common problem with jeep vehicles. Was told repairs could be over $1000. If jeep knows that this is a reoccurring problem, why should I have to pay for their error?
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