While driving normally the passenger side active headrest deployed. After searching, it appears this is a common issue, but there has been no recall. This is a safety issue that could cause an accident if it happens on the driver side. The system did not activate, but the part of the headrest that holds the locking pin broke, which allowed the latch to release without the system activating.
2014 Jeep Grand Cherokee seats complaints
Page 11 of 13: complaints 281 to 310 of 341, newest first, as owners wrote them.
I was driving normal city street speed (approx. 40-45mph) while running some errands on march 23, 2019 when all of sudden my front passenger seat headrest sprang open with a loud noise. There was no accident or collision to prompt the release of the headrest. When returning home, my husband and I tried to put the headrest back into place when we noticed a plastic bracket that would hold the pin in place, and therefore lock the headrest back into position, was broken. I called my local jeep dealership that following monday to inquire about repairing the headrest. Because my car is outside of its warranty, the parts and labor would cost me $1000. The services speacialist at the dealership then suggested to me that I should get in a little "fender bender" and have the headrest repaired under my insurance coverage (also known as insurance fraud). I find it appaling that a flaw in their design, which could potentially cause an accident (imagine if my driver's side headrest all of a sudden deploys while I'm driving??), is not being managed by the car maker, and instead, accepts the money for the repairs any way they can get it. I am absolutely disgusted by this incident, but grateful that no one was sitting in the passenger seat when the headrest snapped.
On february 11, 2019, the safety mechanism in the driver's side headrest deployed while the vehicle was in park. This is a safety concern because there was no collision and headrest can affect a driver's ability to remain focused while driving. Mileage at time headrest "deployed" was 78,000. There is also a suspension issue searchable online. The error message reads: "service adaptive damping suspension system." owner has a 2014 jeep grand cherokee srt. Mileage was 78,000 at time error message appeared. Please contact owner for further information.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 10 to 15 MPH, the driver's headrest air bag abruptly deployed. There were no injuries. The vehicle was taken to romano chrysler jeep (215 w genesee street, fayatteville, ny 13066, 315‑637‑3101) where it was diagnosed that the driver's headrest air bag needed to be reset. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The VIN was not available. The approximate failure mileage was 58,000.
The headrest of the drivers seat deployed while I was driving. I was driving on a highway with cruise control and and the vehicle was at a steady speed with no sudden jolts or stops. I heard a very loud pop and the headrest hit me in the back of the head. The incident startled me and caused me to hit my breaks.
Seats - drivers seat - seat controls brok away from the seat. Seat control trim replaced, seat frame replaced, problem has returned again. Radio - screen goes black randomly. Radio replaced 2 times and module once these are over various dates an currently an issue again. Will select current date
I was driving down the highway at 50mph and the driver side headrest deployed striking me in the head. This was not caused by a collusion just driving down the highway. Somehow I was able to pull over to the side without causing a crash. Under further inspection it was noticed the plastic clips holding the pin were broken. I researched this and have noticed this is a common problem that fiat needs to recall this year model and headrest before serious injury or death is caused. Also the vehicle is just out of warranty so we have to pay for the cost of a faulty system.
Driver's side active head rest that is intended to spring forward in a rear end collision has activated and is now sticking forward. The car was not in an accident. The problem is broken plastic pins in the head rest. There are many other similar complaints from owners online. I have been to multiple jeep dealerships regarding this issue and they refuse to fix the issue. They also claim that this deactivates the rest of the safety equipment including airbags which would be incredibly unsafe and unethical for them to not repair this clear defect.
Interior the leather dash cover is coming unglued and wrinkling up.
At approximately 60,000 miles my active headrest deployed on my passenger seat while vehicle was parked in a parking lot. There was no accident or anything that caused this. After reading other complaints, this appears to be a common defect/failure of the plastic clip that holds it together. This needs to be recalled. The price to repair it is ridiculous and it's obviously defective and needs to be addressed by the federal safety agency asap. Please issue a recall asap. So many others have experienced the same thing and this is going to cause an injury and/or accident.
Passenger front active headrest deployed without accident or warning. Just popped out while vehicle was parked in my garage. Took it to the dealer, stephen wade chrysler jeep in st george ut, and they stated that the vehicle was outside its warranty period and the repair would be around $600. It appears that plastic tabs are all that holds this safety device together. Luckily I was not driving with a passenger who may have been injured by the sudden violent deployment.
The driver's seat headrest has sprung apart and can't be reset. The soft side pressing against the back of the driver's head prevents proper head position for driving. If this had occurred during driving it could have injured the driver and/or caused an accident. The condition occurred while the vehicle was parked overnight when the vehicle was not occupied. When attempting to drive in the morning it was discovered.
The passenger headrest erupted as we were driving down the road striking me on the head. Didn't feel good at all. I was kinda dazed afterwards. Googled it and apparently I'm not the only one. This is going to eventually cause an accident somewhere.
The active head rest deployed while we were parked and eating taco bell after driving through the drive through. My girlfriend and I had parked the jeep and began eating some tacos. While parked, I heard a pop sound like an explosion. It sounded like a pistol had been shot off near my vehicle, I even ducked for cover to anticipate the possibility of more shots, then I realized my girlfriend was injured. She had been hit in the back of the head. Not by a gunshot but by my jeep grand cherokee's (limited 4x4 3.6l v6 2014) active head rest safety system had deployed while parked and struck her in the back of the head while we ate food in the parking lot. My girlfriend is [xxx] and she has since seen a doctor and missed time off of work over the injury and pain resulting from this defective headrest. After reading that there have been over 150 complaints of this occurring already, jeep, chrysler, dodge, is well aware of this and they have done nothing to make its owners aware of the issue. They should be recalling this immediately and they know it. But because the device cannot be reassembled afterwards and must be replaced entirely (cost for the headrest alone is about $800) and there's two per vehicle (at a minimum) which would result in jeep having to spend a great deal of additional time and resources including the most important to them - money. So because jeep didn't want to account for a small deduction in their 1.6 billion dollars in pre-tax annual profits, my girlfriend and I have had to suffer instead. This is a very dangerous accident and just imagine if I were driving on the highway when it deployed and struck me I would be a dead man for sure and there may be others as well. Where is the accountability and concern for vehicle owners? Those are conveniences that are prioritize far down the list; behind money, profit, stock price, corporate greed!! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr ..*bf.
The headrest on the front passenger seat "deployed" while I was driving. The system is designed to deploy during a rear impact collision. There was not a collision or any other impact. I was in the car alone coming to a routine stop. Suddenly heard this loud noise and the headrest had deployed. I didn't know I had this "safety" feature in my car. Had that happened to the drivers seat while at speed, it could cause me to lose control as the impact to the back of my head would certainly be a major distraction if not cause a concussion. I'm getting the passenger seat fixed under warranty, but fca should also fix the drivers seat to prevent injury.
Tl* the contact owns a 2014 jeep grand cherokee. While driving approximately 30 MPH, the driver's seat headrest restraint deployed without an impact or crash occurring. As a result, the contact sustained neck and back injuries that required medical attention. The vehicle was taken to huffines chrysler jeep dodge ram plano (located at 4500 w plano pkwy, plano, tx 75093, (972) 867-6000) where it was diagnosed that the headrest security clip failed and the entire headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 74,000.
Headrest equipped with active head restraints deployed while driving down a city street, striking the driver in the back of the head, the car was not involved in an accident and no impact occurred that would have caused the deployment. Driver was struck in the head forcefully and was scared by the sudden strike on the back of the head and could have caused an accident had other cars been around. This same situation occurred with the passenger on a separate occasion 2 weeks later.
Head restraint on drivers side deployed while vehicle was in park, in a parking lot. It hit the driver on the head. Trying to reset, so far no luck. This could have been very dangerous if the vehicle had been in motion, it was quite shocking to have my head hit and to have it pushed forward suddenly.
Takata recall while driving my car doing 20 MPH in normal driving conditions my passenger side headrest malfunctioned and deployed hitting the passenger in the back of the head. The headrest deployed and exploded with a lot of force. It was a very scary situation. I had no idea that the headrests were capable of that. Upon further investigation I saw that the plastic 'clips' that keep the headrest from going off had been completely shattered and broken making the headrest unfixable. When I called the jeep dealership they told me if the 'clips' were broken that the headrest needed to be replaced. I am shocked that a 'safety feature ' malfunctioning is a problem that I need to pay to fix. (about $680 for a replacement plus labor cost) this could have resulted in a serious crash and injuries. This style headrest needs to banned. Also other jeep owners need to be aware of this. It's very unsafe and jeep needs to replace the headrest with a completely different safer headrest. I fear now that when I'm driving that the driver side headrest could malfunction and explode at the back of my head resulting in serious injuries. Ive talked to other jeep owners with the same style vehicle and none of them were aware of this 'safety feature' with the headrest. And not one single mention in the owners manual about this deploying headrest. People need to be aware!!
I was driving on i25 in denver and when I was just getting off the exit ramp I hit a very small bump and I heard a loud noise. I couldn't tell if it was inside or outside the vehicle at first. I looked over and was surprised to see that the passenger headrest had deployed its mechanism to move part of it forward to lessen the affect of whiplash from an accident. It was a startling noise and I wondered what would have happened if a family member would have been in that seat and been hit in the head by the headrest. Even more of a concern would be if the deployment would have been on the driver side. Who knows what would have happened if I had been startled by getting hit in head at highway speed. I now drive the car with the seat adjusted at about a 60 degree angle to avoid that scenario. I was shocked to find out from fca that there was no recall for such a serious safety issue. I complained to them and they are not standing behind the safety of their vehicles. I purchased the vehicle in 2017 as a certified preowned vehicle and that program wouldn't cover the repair of the vehicle either. The dealership wants to charge me $1,000 to fix it but they can't get a new headrest because it is back ordered. Obviously this is because it is happening to other jeep owners. I also saw on a jeep blog that this is happening to others. I found it very hard to believe that an oem does not have to repair a safety device that deploys for no reason and puts the passengers at risk. I look forward to hearing from you.[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Takata recall while driving my car doing 20 MPH in normal driving conditions my passenger headrest deployed hitting an elderly passenger in the back of their head. Hurting them. The headrest deployed like an airbag. It was spring loaded. I called my dealer and they told me it was not covered under warranty and that there were no recalls. This is very unsafe and these headrests should not be in any vehicle at all. I fear now that while I'm driving that the driver side headrest will deployed for no reason and hurt me too while driving. This will cause serious injuries. Very upset
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that the driver's side headrest restraint system deployed without warning or impact while driving 20 MPH. The contact jerked forward as if the vehicle had been rear ended. There were no injuries. The vehicle was taken to the dealer (ed koehn chrysler jeep dodge ram, 11282 w carson city rd, greenville, mi 48838, (616) 754-3635). The dealer stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer provided a case number and promised a call back. The manufacturer also informed the contact to call the federal safety agency to file a complaint. The failure mileage was 55,340.
Car was stationary in a parking lot, the mechanism that holds the active restraint head rest together failed, the restraint system activated a hit me in the back of the head. I notified fca USA. They told me that they would not fix or pay for the safety system, they offered no help what so ever.
I was sitting in the vehicle parked not running. The passenger side active head rest disengaged and hit my daughter in law in the back of the head. The car was not moving nor was the car even running. This is something that chrysler should take a look at because after review apparently this has been happening a lot. Chrysler will not help in anyway for me to fix this and this is it $830 repair. If this happens when someone is driving down the road someone could be fatally injured and someone else could be injured as well possibly in another vehicle. This is a safety hazard that chrysler should make good on.
Tl* the contact owns a 2014 jeep grand cherokee. While driving 65 MPH, the driver's side head restraint detached from the seat. There were no warning indicators illuminated. The contact called len stoler chrysler dodge and jeep at (410) 876-8800 (located at 1001 baltimore blvd, westminster, md 21157) where an appointment was scheduled for diagnostic testing and repairs. The manufacturer was informed of the failure, but no assistance was offered. The failure mileage was 69,000.
The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked inside my garage. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same complaint, dealers refuse to repair outside of warranty. My particular case did not result in injury or crash, however if the headrest deployed hitting the driver while at high speeds could cause an accident or injury.
While parked, vehicle running, the "active head rest" deployed on the drivers side striking me in the back of the head.. Vehicle was not in motion nor was the vehicle involve in a collision. Upon contacting jeep I was told that this was normal wear and tear and would not be fixed due to my vehicle being out of warranty.
Headrest deploys without collision. While parked in driveway overnight, drivers side headrest deployed (popped open and forward). Dealership found no faults.
I was driving down the street after visiting a friend when I hit a hole in the street and heard this noise and looked over and the headrest had came apart went to the dealer and was told that they could not fix it because it was cosmetic.
My driver side ahr headrest recently broke while I was in my car and I was very nearly hit by it, which would have caused injury for sure. I know that there are numerous problems with this part. The car was parked and only the left side deployed. The plastic pieces holding the headrest in are both broken.
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