While sitting at a stop light, passenger side safety headrest deployed on its own.
2014 Jeep Grand Cherokee seats complaints
Page 6 of 13: complaints 131 to 160 of 341, newest first, as owners wrote them.
Drivers side headrest became suddenly unattached and broken while stationary. Headrest cushion will not snap back into place because of a broke part inside the headrest with the mechanics, the part is unknown.
Driver side head rest deployed and is protruding forward.
I was driving down the highway, my teenage daughter was in the passenger seat. Unexplainedly the seat rest burst from its attachment and hit her in the back of the head. Upon further inspection, the clips were broken and it was not fixable. Thankfully she was slouching at the time and was not injured.
Re: 2014 jeep grand cherokee limited I was driving in town (under 30 MPH) and slowing down for a stop light. There was a loud popping sound... When I stopped, I found that the headrest on the passenger side front seat had separated/deployed into two main pieces that would push the passengers head forward! I cannot return the headrest to it's original position! This makes it so there cannot be a passenger (anybody!!!) sitting in that seat!!! I will have to take the car to the dealership to have this fixed!!! This is wrong and should not happen!!! It"s not safe!!! Jeep should fix this at no expense to the vehicle owner (before it ever happens)! It could injure someone without any reason except for a car defect! It should be fixed at no cost to the vehicle owner!
I I was sitting at a red light with no others cars around me and no occupants in the car. All of a sudden I was hit in the back of the head. It was hard enough that I saw stars which resulted in a minor headache. No lights came on, no warning of any kind. I proceeded to a parking lot to see what it was that hit me and my headrest had come apart and popped forward.
While driving down the road at highway speeds the passenger side active headrest system deployed. Upon examining it appears that the plastic structure that holds the pin in place on both ends failed on the end closest to the middle of the car. The 'clip' which holds the pin and would release it in an accident was still holding onto the pin. There was a passenger in the sean, how fortunately had his head forward incidentally when the deployment occurred and was not struck.
Went out morning to get into the car that had been sitting in the driveway overnight and found the driver headrest deployed.
My 2014 gc altitude had the drivers side active head restraints headrest randomly deploy as no part of a collision this past weekend. This is not only a major safety risk for the passenger but, could have been quite traumatic should the random deployment have caused a major accident. I have spent way too much time researching and the most common problem is one of plastic failure. Look inside the head rest for the small metal, horizontal pin and if it is still held in place by the metal retaining hooks then the plastic failed in the headrest. The federal safety agency has had an investigation opened on it for a year now but, I don't think there has been any movement on it since late last year as the manufacturer stalls for time. I hope this will result in a recall at some point in the very near future before more people are injured.
The headrest randomly bursted open while driving. No impact or crash occurred during or prior, just randomly popped open.
The headrest on the driver side seat deployed without it being in a car accident.
Upon backing out of a parking spot my active headrest restraint deployed with no reason other than faulty equipment. The headrest struck the back side of my head. I have been suffering from a migraine for 2 days after the incident. *dt
Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"
While my wife was driving her jeep the headrest on the passenger side deployed its safety measures for its active headrests. She was going around 15-20 MPH through a subdivision. No jarring or abrupt motions were done during the deployment. While this did strike me, it did not cause any type of injuries, however we do have two children and I'm thankful they were not in the seat at the time. Upon inspection of the headrest, I can see where plastic clips look to have broken off. Pictures of this are attached. I would request the federal safety agency to take a look into these reports as I've seen they're common. I worry now that my wife's drivers side will deploy on her at random while she is driving causing an accident. I contacted my local dealership who stated they know of the issue however it is not part of a recall or warranty and would likely be around $1,000 to resolve.
My 2014 grand cherokee was parked and the head rest popped out. It broke a piece when it popped open and now has to be completely replaced.
My vehicle was stationary. Deployed/broken tabs with passenger active headrest on my 2014 jeep grand cherokee. I did not have any accidents so I am confused on how it could have even deployed. I was in my vehicle and noticed the headrest was deployed. I am concerned because it is the same system with my airbags, I do not know if my airbags are faulty at this point. I called the dealorship and they said there were no recalls for this problem. Looking for a goodwill replacement of the headrest. If someone has information on what direction ican take please help.
The active head restraint deployed while parked in my driveway. This is the driver's side headrest. Now my wife is afraid to sit on the passenger's side fearing injury from a headrest deployment on that side.
Passenger side active head restraint (ahr) unexpectedly deployed overnight while vehicle was parked in driveway. There was no indication that their was a problem nor was the vehicle involved in any sort of accident or impact. Visual inspection indicates that the plastic retention clip portion of the ahr broke away from the metal pin mechanism causing the ahr to deploy.
I was driving and my active headrest deployed unexpectedly without cause.
The passenger headrest deployed while I was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now I'm nervous that the driver aide will do the same.
I was driving today august 25 when suddenly I hear like a explosion I thought a car hit me I felt a pain in my head. When I stopped the car I noticed that the headrest of my jeep was open.
I went to my car one morning and sat in the front seat. While sitting in the seat the headrest made a loud piping sound and hit me in the back of the head. It through me forward and my face hit the steering wheel.
I was at fast-food drivethrough waiting to pay the attendant when I felt something hit my head from behind. It was the the deployed headrest that had struck me. I was able to drive home and will try to find out how to have the headrest reset properly. The vehicle was stationary with my foot on the brake when the headrest deployed.
Active headrest inadvertently deployed on august 21, 2020 on the front passenger seat while the car was in motion. My wife was driving down the highway at about 70mph, and I was sitting in the passenger seat, which was reclined slightly. I believe I had sat up for a minute and was laying back down in the seat when I head a loud noise and felt something hit the back of my head. It scared me more than anything and only hurt a little and for a short time. I did have a headache that night which is not normal for me, but no other injuries. I saw there is an open investigation into this problem, the federal safety agency action number pe19014. I want to get it fixed. What is the status of the investigation?
River's side headrest deployed while vehicle was parked in the driveway. Designed to release upon collision. Unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. Clips holding headrest in place are plastic and degrade over time due to the heat. When they fail the headrest deploys.
Ahr on passenger side deployed while parked in my garage overnight. No accident occurred to make this happen
Was driving to a doctor's appointment one day 3 miles from my house . Thankfully there was not much traffic or cars around. I heard a pop and also something hitting my head. It scared me so pulled over to see what happened. My headrest had popped open. I'm glad I was not sitting all the way back on my chair since I'm 9 months pregnant I drive sitting a little forward. If I was going faster or sitting all the way back in my chair it could've caused a crash.
My wife and I were leaving our neighborhood driving at about 15mpr and all of a sudden we heard a loud bang and it felt like someone was in the seat behind me (I was driving) thrusting both feet on the back of my seat. We thought something was in the backseat that may have flown off the seat and struck me, it felt like a bowling ball but nothing was in the backseat . The only issue is we were slowly coming out of our driveway and turning onto our street and never applied the brakes until after we heard the loud bang. After we calmed down we inspected my seat and noticed the headrest was 'discharged ' and locked out in an upward extended position. We didn't know it could even do this. Fortunately my head was not on the headrest at the time and I wasn't driving fast on the road. This violent discharge could seriously injure or kill someone if it's not looked into. I beg you, please look into this!!
The active headrest (ahr) deployed while the car was parked and not in use. Additionally, the car has not been in any collisions. Reading online, there are countless examples of this same issue occurring.
I was driving and had just come to a stop when I was hit in the back of my head. My head went fuzzy and my neck hurt. I thought I had just been hit from behind. I looked and didn't see a car behind me. That is when I noticed that my headrest looked different it had sprung forward and hit me in the head. When I looked at the headrest it looked like something inside had broken.
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