Driver side headrest popped open while I was driving 65 MPH unexpectedly. Injuring my neck. I was on rt 528 in orlando, fl.*dt consumer has yet to call dealer or manufacturer.
2014 Jeep Grand Cherokee seats complaints
Page 7 of 13: complaints 161 to 190 of 341, newest first, as owners wrote them.
Drivers side headrest deployed while the car was stationary parked in my home driveway.
Head rest exploded while driving on a highway, hitting me in the back of the head.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 50 MPH, the driver's side headrest deployed without warning. The contact stated that he was having pain in his neck. The contact mentioned that the passenger side headrest had deployed in may of 2018 and the headrest was replaced. The vehicle was taken to the dealer reedman-toll chrysler dodge jeep ram of jenkintown (140 old york rd, jenkintown, pa 19046 215‑690‑3770) were they said since the warranty expired the cost of the repairs were the contact's responsibility. The was notified of the failure manufacturer and advised that they would call back after a diagnostic was completed. The failure mileage was 54,000.
The drivers side active head restraint popped open and hit me in the head while reversing out of a parking spot.
I was driving by myself, thankfully, and was slowing down to turn into a parking lot, when the passenger side head rest popped apart violently. I was traveling about 20 MPH. When it exploded. Now the front of the head rest is separated from the back and just hangs there while I wait for the driver side headrest to slam into my head while driving.
While sitting in a parked car, not in motion, the passenger headrest burst open. There was no crash, no movement, no cause for it to happen. My daughter was sitting in the seat when this happened. This burst flung her head forward and caused neck pain. It was completely unexpected and occurred without warning. This is very dangerous. I am worried that this may happen to the drivers headrest while I am driving and cause a crash from the jolt. Please issue a recall and repair this issue. I am in fear driving my car that this will happen to me while driving.
I was driving down the road when allah sodden the head rest deployed hit me in the head causing me to swerve and scrape my rims against the curve almost causing an accident
I was simply driving down the road going no more than 10 MPH. All of the sudden I heard this loud pop/bang and something hit the back of my head. I pulled over and saw that the drivers headrest had exploded.
I am in nc visiting my family for the summer and today decided to go wash my car. As I was leaving the car wash driving down the street (city street) driving about 45 MPH and my passenger seat headrest deployed. I've had no accidents not a bump or anything for it to deploy. I immediately took it to jeep and the guy told me that if I didnt get in a accident, my headrest should have not deployed. Then proceeded to tell me that it would cost me close to 500.00 to get a new one. I've maintain my truck and take good care of it. I have two nieces that is always with me and thank god they were not riding with me today. Now I have to think while driving is my driver side headrest going to do the same.
As I was driving I heard a loud noise, and wasn't sure what it was at first. I looked over and saw that my passenger seat headrest had deployed.
While I was driving the headrest deployed and struck me in the back of my head, this is a serious risk and needs to be addressed.
While having a nice family outing on july 6,2020. We were heading to a butterfly house about an hour away. My husband was in the driver's seat driving. When suddenly we heard a loud pop! Surprised and confused I started looking around expecting to find my daughter had thrown something or a pop bottle exploded...nope my head rest deployed hitting my husband, hard, in the back of the head. This is not a safe issue he could have lost control and crashed. This needs to be resolved.
The passenger headrest deployed with a passenger in the seat. The car was stopped at a gas station and not in motion at the time. It was very disturbing and makes me fearful of future issues on the driver side, while driving the vehicle.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that her headrest on the driver's side exploded while she was driving. The contact was able to pull over and saw the headrest completely opened up. The contact had a sore neck and headache but did not go the hospital by ambulance. A police report was not filed and the contact was able to drive home. The dealer and manufacturer had not been contacted yet. The vehicle had no recall. The failure mileage was 85,503.
I was driving down a highway and suddenly heard a loud pop. I thought someone had shot at my car. My heart was racing and I was terrified. I continued driving and reached my home. I got out to inspect my vehicle for any damage and noticed that the driver's seat headrest had popped out. Luckily I am short so my head does not reach the headrest. If I was tall enough to reach the headrest the impact from the headrest popping out would have likely caused injury and possibly a vehicle accident.
The active head rest on the driver's side deployed without any contact while the vehicle was sitting in my driveway. This has been often described all over the internet, and inspection shows that the plastic holding the retaining pin in place cracked and broke. This is also often described.
Passenger side headrest deployed as of in accident while driving. The headrest struck the back of my wife's head. We were driving on a smooth side street in a neighboring going approximately 25 MPH. No bumps or other obstructions present.
Front passenger active-headrest deployed while driving (june 21, 2020). No collision, impact or noticeable event to cause its deployment. I was driving at highway speed on a straight away when it activated. By "activated" I mean the headrest shot forward an up a few inches and remains extended and seemingly unsafe. Thankful no one was in the passenger seat when it deployed as it could have injured someone.
While the car was parked at a gas pump not running. I came out to the drivers head rest popped out.
On 6/26/2020 I was driving on the highway when all of a sudden, I heard a loud pop as if something hit my car somewhere but I had not driven over any road debris or hit a pothole nor were any other vehicles around. I looked in the area where I heard the noise and saw that the headrest of my passenger seat had popped apart. After pulling over, I saw that something inside had come undone and there was no way to close it back. I even stopped into a dealership where I this was confirmed and also told that this is a known problem with the vehicle. I was then quoted $634 for a replacement. That of course does not replace the driver's side headrest, which can have this also happen at anytime. Nor, was I able to be told if the issue had been repaired in the replacement part I would have to purchase out of pocket as this is not covered by warranty. I am trying to attach pics but it says the file is too large.
I was in the passenger seat of my jeep grand cherokee, we were traveling about 40 MPH and all of the sudden we heard a loud pop, and my head flew forward. My headrest had popped open!! We were not in a collision, not at a stop, we were driving!!
While riding in the passenger seat of my 2014 jeep grand cherokee today, I felt a hard hit to the back of my head. The headrest had just deployed. We were traveling at approximately 30 MPH, on a state route, when it happened.
I was driving and the passenger headrest popped forward and will not return back to its normal position. I was driving in motion on the street over railroad tracks when the headrest popped.
The headrest on the driver seat popped out when vehicle was unoccupied as I was putting gas.
Head rest popped open like an air bag while in motion on a highway.
I was about to start driving and the passenger head rest popped open. My husband looked into the matter and he found that it is a common occurrence for the head rests to "pop" open. The sound is very loud and scared me. I don't know what I would have done if I had been driving or if my child was in the seat when it happened. If it is so common, why hasn't this been recalled? Upon further inspection, the plastic piece holding the thing together broke. We found out that this is common as well. This is very dangerous and should be addressed.
Tl* the contact owns a 2014 jeep grand cherokee. The contact stated that while his daughter was driving at an unknown speed, the driver's frontal head rest deployed without warning. The contact took the vehicle to metroplex chrysler dodge jeep ram fiat (2800 w. Mockingbird ln, dallas, tx 75285) where he was provided an estimate for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
During the week of june 07, 2020 the front passenger side "active head restraint" system in the headrest popped open while the vehicle was unoccupied. Upon investigation the dealership notified us that a repair was performed under the recall for this vehicle in 2015. Given that the active head restraint system was activated while the vehicle was unoccupied and parked in our driveway, we feel unsafe utilizing the vehicle with the headrest installed on the drivers seat even though the recall work had supposedly been performed 5 years ago.
Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head.
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