I had just pulled out of a parking lot and started down the road going no more then 25 mph when I felt something bang hard against me about center of the back my seat I also heard a bang sound so I pulled off the road and into a parking lot and discovered that my head rest had come apart. I have looked online to see if other owners of Grand Cheroke Jeeps have had this happen and found that this has has happened to others.
2015 Jeep Grand Cherokee seats complaints
Page 6 of 12: complaints 131 to 160 of 317, newest first, as owners wrote them.
Drivers headrest seperated while sitting in driveway overnight. Broken.
Vehicle was parked not moving. Off. Next time we entered vehicle the passenger headrest automatic restraint pin broke..not pin but bracket holding pin sheared off. Luckily no one was in car when happened.. New headrest cost 400$..labor 150$. No accident how does this go off??
While driving on neighborhood roads, the driver's headrest suddenly popped forward without warning or reason. My head was slammed forward and I lost control of the vehicle. If this had occurred at highway speeds there is a very high probability that I would have crashed the vehicle. As it stands I have a lot of neck pain from strained muscles in the back of my neck.
The head rest of the driver deployed unexpectedly while me and my son were in the car on our way to school. It made a very loud noise and we were trying to figure out what it was, it was scary and dangerous.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 25 MPH, the driver’s side active headrest deployed without warning. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and suggested that the failure be taken to the dealer. The failure mileage was approximately 94,500.
Passenger side headrest randomly deployed while driving... no accident.
Headrest airbag deployed while car was parked
On August 26, 2021, the front passenger seat headrest deployed the head restraint position and will not reset to original position.
Head rest pop open while driving
Passenger side active headrest separated shooting forward while the vehicle was parked in the driveway.
The head rest on the passenger seat blew apart and will not go back together. If someone would have been sitting there it would have hurt.
The passenger headrest has came apart for no reason. The jeep has not been involved in any type of accident. Since there is not a recall the dealerships will not replace this even though there are many complaints about it.
Drivers side head rest deployed without incident while driving at 70mph on interstate striking driver in the back of the head. Appears plastic pieces in head rest restraint system failed spontaneously.
The passenger side headrest deployed. At the time it happened, thank goodness my Mother was not in the vehicle. It has been inspected by the dealership. There were no warning signs. Not happy the driver side headrest won't be replaced at the same time. I was told it had to deploy first. Then replaced.
While my daughter was driving, the driver's side headrest airbag deployed unexpectedly. This happened while driving down the road, at 65 mph, fortunately it did not cause a wreck. It has already happened on passenger side as well.
The driver's side active head restraint deployed on its own without any sort of collision. Upon further inspection, the plastic which holds a metal rod failed. The rod was still inside of the jaws of the small module which appears to open upon an impact, allowing the AHR to deploy. Upon further research, this is a known issue with similar vehicles. I've since attempted to temporarily repair the thing since we leave for vacation in 2 days and I don't want to drive 2000 miles with the AHR in the deployed position.
The passenger side headrest deployed without being triggered. Passenger was in the seat at the time the headrest deployed. The plastic inside the headrest broke during deployment or before and headrest will not reseat.
Passenger seat headrest unexpectedly popped out while passenger was in the vehicle.
In May 2021, the headrest on the passenger side of the car was noticed to be partially 'popped out' one afternoon. The next morning, after being parked all night, the headrest was fully popped out. There was no damage to the car prior and no accident whatsoever. This active headrest could have popped out while a passenger was in the car and hurt someone. The driver side has not popped out (yet) but now i'm concerned it could deploy while i'm driving. I have not taken the vehicle to the dealer/manufacturer yet, as the car is being driven very little over the past 18 months (covid, work from home, etc). There were no symptoms prior to failure, no accidents, no damage to the vehicle.
We heard a loud “pop” noise and realized the drivers side headrest popped open.
Driver side Active head restraint deployed while I was driving, hitting the back of my head almost causing me to have an accident
I had just started driving down the road from work when I felt a jolt in the middle of the drivers seat and a bang. So pulled into a parking lot and stopped to see what happened. I was looking around not sure what was going on with my car when I noticed the headrest on the drivers seat had popped open
Was driving with my girlfriend and we heard a loud boom and my girlfriend injured her head because the headrest exploded and jerked her head forward.
Driver headrest exploded into the back of my head while I was driving on a two-lane road (Hopper in Santa Rosa CA). Impact caused me to lose consciousness for several seconds, and I woke up on the wrong side of the road still in motion with my 6 year old daughter in the back booster seat. This problem is reflected in the federal safety agency online literature, a certified class-action suit, and online notices about potential recall. Headrest is being replaced for free but the Jeep dealer didn't have any in stock and there is no timeline to get it fixed. Currently working with Kaiser Permanente insurance plan and medical staff to help with neck, head, and back pain, and continuing dizziness on and off every day since the incident.
I was driving the vehicle when my drivers headrest popped and hit the back of my head. I pulled over to see what happened and it looks as though the headrest exploded but nothing came out. I’m not sure if an airbag was supposed to deploy but it did not. Luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. I did not hit anything when it happened and I was just driving. Consumer has notified the dealer to get it repaired.
Headrest deployed without warning. Have read online that this is a very common problem with an expensive fix. Luckily no one was sitting in seat when it deployed or could have caused injuries. If it happens to drivers seat while driving this could be a very dangerous situation.
On 6/14/2021 I got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.
The headrest popped while I was driving and caused my head to fly forward. Yes it can be inspected. No No No
The front passenger seat headrest safety mechanism malfunctioned causing it to deploy. This caused a severe head injury to the passenger. Major concern of the driver seat headrest having the same problem and potentially causing an accident. There were no warning signs prior to the incident.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2015 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history