We were entering the vehicle, as I was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head. At the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding Active headrest restraint. The car had been remotely started but was not actually running yet and was in park with nothing behind it. I had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic. This is not acceptable. They should be replaced immediately, not wait until they actually cause a catastrophy !!!! I would rather not be in constant fear of the next explosion in my car which could have far worse results.
2015 Jeep Grand Cherokee seats complaints
Page 7 of 12: complaints 161 to 190 of 317, newest first, as owners wrote them.
An inadvertent deployment of the active headrest in the front passenger seat. Plastic holding clips broken, seems due to material or manufacturer defect.
The passenger side headrest exploded open for no reason and cannot be put back. I looks like the mechanism failed and it deployed open with a lot of force. Looking online seems to confirm this is an issue.
I was sitting in the passenger seat in my driveway with the vehicle off getting ready for my family to go to the store. The passenger head rest busted open causing my head and body to jerk forward.
Headrest randomly deployed.
The drivers side headrest retaining mechanism failed while we were driving down the road. It was a violent event, that hit me in the back of the head when it happened. This could really cause someone to lose control of their vehicle. We were on a surface street and thankfully not on the freeway. We had just filled up with gas and had just turned right onto the road, maybe went 100 yards and that is when it blew. We had just driven about 150 miles prior to getting gas.
Tl* the contact owns a 2015 jeep grand cherokee. The contact stated while driving approximately 30 MPH, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. There were no reported injuries. The contact called fort collins dodge chrysler ram (3835 s college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.
I was parked waiting for a delivery when suddenly I hear a loud pop, the head rest popped out of the socket. No accident caused it. Only the driver side was deployed. This happen in a shopping place parking lot. Vehicle was stationary.
While driving on the turnpike, the passenger headrest deployed with my son sitting in the seat. There was absolutely no reason for why. It was an insane shock to the back of his head.
Driving down the road the passenger headrest just popped off with no rear end collision. This should be a recall as this has many people with the same issue.
My drivers side headrest deployed and the plastic parts are broken so it won't go back into place. I wasn't in an accident. This happened while I was driving the car and it hit me in the head when it deployed.
Driver's side headrest popped open and will not latch back in place. Was not driving at the time but this could have been dangerous had it popped opened during vehicle operation. Vehicle was parked in my garage and I was in the garage and heard a loud noise, did not know what it was at the time, but I thought it came from the car. So I opened car door and looked around inside car but did not see an obvious reason for the noise. The next morning when I got in the car, I noticed the headrest was touching the back of my head uncomfortably so I turned around and that is when I noticed that it was popped out. Tried to close and secure it back in place but it will not stay. I am now driving around with it popped open.
Headrest pop open out of nowhere after I parked the car in my driveway and was preparing to take off my seatbelt.
The passenger side headrest deployed. The vehicle was sitting still. I did receive a letter for a recall. I misplaced the letter. Can I get another so when I take it to the dealer I can present it to them so they know what is going on. Thank you.
My wife and I were driving down the road in a neighborhood and her body just shot forward like somebody shoved her from behind. The headrest shot out of place and hit her in the back of the head forcing her forward. She had some neck pain for a little bit but nothing serious. Thankfully it was the passenger seat and not the driver seat. I couldn't even imagine if one of us were driving on the highway and having this happen to the driver.
The headrest on my 2015 jeep cherokee inadvertently deployed on the passenger side. Inspection of the headrest shows the plastic bracket holding the metal pin is broken and yet the holding clamp is not released. The headrest cannot be reset. The vehicle was stationary when this occurred. I am very concerned after reading other incidents where this can occur on the driver side as well while the car is in motion. You need to something about this before someone, like me, gets killed.
Drivers side headrest deployed for no reason while driving.
Defective active headrest - active headrest deployed while vehicle was sitting in driveway. Plastic components broken which hold active headrest
The headrest popped out while the car was parked in our driveway. The plastic in the headrest appears to be broken.
Head restraint deployed without a rear end collision or any other moving event my wife was simply loading the dog into the car as it was sitting in parking lot at vet office.
I thought somehow I broke my headrest and didn't realize. But when I went to look it up and to my surprise I see hundreds of people with he same exact issue. Car was not moving and was parked behind my business, came back to the headrest deployed. Surprised jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.
The seat rest popped opened and it cannot be pushed backed together. I was parked at the time when the incident occurred. Both seat belt locks do not open properly without pushing down the buckle into the lock while pressing on the release button at the same time. This has been ongoing for a couple of years.
Shortly after I turned right, while leaving a parking lot at low speed, out of the blue I was forcefully hit in the back of my head. I pulled over in confusion to assess what had happened. There were no flying objects in the car, nor other cars behind me, as I briefly wondered if I had been rear-ended. Upon leaving my vehicle, I immediately saw that the headrest was split open, and was the cause of the hard smack on the head.
The driver's side headrest popped open for no reason. There had been no collision. On inspection of the release mechanism it's apparent that the plastic piece, retaining a pin, broke and caused the headrest to release and pop forward. The vehicle was stationary (parked in parking lot) when this happened. Had someone been driving this would have caused an injury.
I was driving on a highway at approximately 5 MPH. I was in a line of traffic and we were nearing a stop sign when I heard a very loud noise and felt something hit the back of my head, thrusting my head forward. I initially thought I had been rear ended by another vehicle, but then I discovered that my headrest had spontaneously deployed. The headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.
While sitting completely still at a red light on a city street, my jeep grand cherokee headrest popped. My head was pushed forward and a loud popping sound occurred. I pulled over to assess what exactly happened and noted that the headrest had sprung upwards and forward. Further visual assessment revealed that two plastic pieces appeared to have exploded for no reason.
Last year (2019), I reported that my drivers side headrest restraint system in my 2015 jeep grand cherokee deployed due to defective parts. In october 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. No injuries and no none was in the vehicle when they deployed. Fca will not cover any repairs. The jeep has 72,000 miles. Fca needs to recall these headrests.
Driver side active headrest restraint deployed while parked. No accident occurred. Material failure caused the deployment, the headrest is now broken and needs to be replaced.
While driving down the highway at approximately 65mph I noticed that the headrest position was more intrusive than usual. I attempted to push the headrest back to a normal position. It moved as though it were spring loaded. Suddenly I heard a pop and my head was shoved forward. The headrest had deployed. I recovered pieces of broken black plastic from my garments
Went out to driveway to get in car and headrest on drivers seat was split open, exposing all insides and will not go back together.
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