While parked the drivers side active headrest deployed. Could have seriously hurt someone. The plastic tabs that hold the release pin broke. It was not deployed because of an accident that would release the pin.
2015 Jeep Grand Cherokee seats complaints
Page 9 of 12: complaints 221 to 250 of 317, newest first, as owners wrote them.
The passenger side headrest popped forward about 4 in while my car was parked in front of my apartment. The plastic pieces holding the steel pin are broken, so it is unrepairable without replacing the entire headrest. I'm very thankful this did not occur while I was driving, but concerns me that it could happen on the driver's side while I am driving.
While driving in a straight line at about 35 MPH through a city park, the driver head rest blew open and hit me in the back of the head. There was no accident of any kind or potential reason for it to blow open. It was a loud popping sound and strong blow to the back of my head. I stopped to access the situation and saw that the driver head rest had popped open. I called fiat chrysler the next day to file a claim. They are in the process of having the vehicle repaired at their cost. I am still experiencing wip lash pain 3+ weeks later and plan of seeing a doctor asap.
As I was driving the head rest exploded hit the back of my head and neck. Car was not breaking or driving over any bumps at that time
While my 2015 jeep grand cherokee was parked in my driveway overnight, the driver's seat headrest deployed. There was no incident during the night that would've caused the headrest to deploy, it simply deployed for no reason. This seems like a safety concern to me, since it could have happened while someone was in the driver's seat.
My 2015 jeep grand cherokee srt driver side ahr headrest deployed on its own while the vehicle was parked. There was no collision at all and the vehicle has never been in a collision. It made a very loud pop sound and you could hear the plastic parts in side the headrest break. You can not engage the headrest back into its normal locked position so that it is not deployed out. I went to my dealership and they told me to contact fiat @800‑247‑9753. I called them and explained my safety issue with this headrest and told them I wanted them to cover this under warranty. The person I spoke with gave me a case number and said a service specialist would have to contact me back in 24-48 hours to discuss them covering the safety issue.
Passenger headrest deployed
Two people were in the vehicle, the driver and a passenger in the front seat. The vehicle was running but in park at a drive through window at arby's. While taking food from the employee the passenger headrest exploded pushing the 85 year old passengers head forward. It sounded like a gun shot and the force made the car wiggle. After the initial shock and surprise it was discovered the headrest exploded for no reason, just on its own.
Under normal driving conditions on city streets with no collision the front passenger side active headrest restraint (ahr) deployed. After looking at it the plastic clip that holds it together had broken, allowing it to deploy. The headrest has never been deployed before or reset.
Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway.
While driving on a city street on sunday, june 21, 2020, the front passenger headrest popped open hitting the passenger in the back of the head.
The car was turned off, parked in my drive way. My sister and I were talking (I was outside of the car- she was sitting in the passenger seat) with the car door open. All of a sudden the headrest flew out and hit her in the head.*dt*jb
While in motion, during a routine smooth drive the driver side vehicle headrest suddenly deployed. There was no accident or impact. Upon inspection the plastic inside has fatigued. The vehicle has 33,000 miles on it. It created a safety issue while driving and remains a safety issue until the headrest can be replaced.
The head rest popped out without any collision. It just happened unexpectedly. And is not broke.
While driving on the highway, the passenger active headrest deployed. There was no accident. Passenger was hit in back of the head and scared by the noise and impact of the headrest. After arriving at destination, was able to inspect the headrest and can see that a piece had broken within the headrest.
The ahr on the drivers side just went off while driving highway speed. There was no accident or hard braking just driving.
While stopped at a stop light, my head rest deployed. I was stopped and on a city/town road. The temperature was about 85 degrees and humid that day so I'm not sure if that had anything to do with it but it happened out of nowhere!
The passenger seat headrest deployed while driving at highway speeds. There was no accident or braking at the time of spontaneous deployment.
While the jeep was stationary, in park and with no other stimulus (no contact on the car or the headrest itself), the passenger side headrest snapped forward. I performed a visual inspection and saw that the device had not activated, instead the plastic strut that held the metal retaining beam had broken, allowing the headrest to snap forward without being activated. The passenger seat was occupied when this occurred, but luckily the passenger did not have her head resting against the headrest. I consider this to be a grave safety issue, akin to an airbag deploying with no warning and with no stimulus. If the passenger had her head against the headrest, I believe the headrest could have hurt her.
While driving home from work 06/03/20 my passenger side headrest spontaneously popped off/exploded almost wrecked because it sounded like a gun shot or something hit my vehicle.
The safety feature that causes the head rest to separate and shove the head forward in the event of a collision went off without warning while I was driving. It nearly caused an accident rather than deploying because of one. I'm lucky I wasn't knocked unconscious while driving. The plastic mechanism that holds the little metal bar is busted now, so I can't pop it back together to drive normally.
Passenger active headrest deployed while vehicle was parked in the owners driveway. No one was in the vehicle at the time.
To start, 2 years ago the passenger head restraint deployed without me being in an accident. Tonight (friday, may 29th, 2020), while driving on a city street and without being in an accident or having any damage to my vehicle the driver side head restraint deployed. This is very dangerous and needs to be taken care of. From all of the incident reports that have been coming in about this manufacturing defect over the last few years this should have been taken care of and made as a recall. I'm highly disappointed in the way things are being handled and how lightly they are being taken. Luckily I was not harmed.
The driver side active headrest deployed spontaneously while the car was parked. The car has not been in an accident. The headrest popped forward and the plastic pieces that held it in place were broken.
I was driving on the highway when my headrest airbag deployed for no reason. It smacked me in the back of the head. There was no impact from my vehicle hitting anything & no sudden braking. It popped and smacked me in the back of my head. I was on my cell phone at the time but it was sitting in my cup holder & I was using my airpods. *tr*dt consumer stated he has a stiff neck and maybe a concussion but did not see a doctor. Vehicle has been repaired.
Headrest safety (ahr) deployed while I was driving on a city street and hit my passenger's head with violence. I almost caused a serious accident because the noise of the headrest deployment was loud and I thought that someone hit my car on the passenger side. As a consequence I moved to the opposite lane and almost hit an upcoming vehicle. After a google search I discovered that this is not unusual and many other jeep owners had the same issue. This is an extremely dangerous safety issue and fca should recall all vehicles equipped with this defective system.
I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. It smacked me in the head. There was no accident or nothing unusual to cause it to happen. I am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. Thank you.
While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. I was able to pull over but stunned and this could have resulted in a high-speed collision. There was no impact or no triggering event to this. A preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. I believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. Like an airbag, this device should be under recall for random deployments.
The active head rest went off without being in an accident (parked in my driveway). The passenger seat head rest popped out in 2019 and had to be fixed (was not covered under my extended warranty and jeep would not reimburse me due to the 4 year old car being "too old") and the driver's side popped out this weekend (april 11, 2020). We cannot reset it as there is a tiny plastic piece that broke off and will need to be replaced again (approximately a $600 repair at the dealership).
Cant believe this happened to me in my 2015 jeep srt also today! Why does this defect go without a recall for all jeep owners? While driving to drop my daughter off to her moms, my pregnant girlfriend gets smacked I the back of her head! Startled her for a second and says shes still feels like shes got a headache from it. Thankfully this didnt happen while she was driving because that definitely could have resulted in an major accident causing injury or death! I am the second owner on this jeep so I have no warranty! I inspected the headrest when I got home to find the plastic tabs that hold the metal rod from deploying the headrest are broken with the rod still in place like it never went off. Reading all these comments I certainly hope jeep will accommodate repair without charge because this seems to have happened to many jeep/chrysler vehicles!
VIN decoder
See the problems and recalls for an exact car
Buying a used 2015 Jeep Grand Cherokee?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history