My Jeep hybrid is under an active safety recall with no available remedy. The manufacturer has instructed owners not to charge the hybrid battery system, which means the vehicle cannot be used as designed. I am continuing to make loan payments on a vehicle whose primary advertised functionality has been disabled due to a safety defect. I have contacted Jeep/Stellantis repeatedly through their recall assistance lines and have been transferred, disconnected, or told to call numbers that do not resolve the issue. No timeline or interim remedy has been provided. The vehicle is materially impaired, and the lack of a fix poses safety concerns and financial harm to owners. I am requesting the federal safety agency intervention due to the absence of any manufacturer solution or support.
2023 Jeep Grand Cherokee electrical complaints
Page 4 of 7: complaints 71 to 100 of 184, newest first, as owners wrote them.
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) is affected by two separate federal safety recalls involving the high-voltage battery: Recall 95B / the federal safety agency 24V‑720 and the newly issued Recall 68C / the federal safety agency 25V‑741. Both recalls warn of a potential vehicle fire and instruct owners to stop recharging the battery and to park the vehicle away from structures and other vehicles due to fire risk. These warnings appear directly in the recall notices I received. Recall 95B / the federal safety agency 24V‑720 states that the battery pack may contain cells susceptible to separator damage which, combined with internal cell interactions, may lead to a vehicle fire. Owners are advised not to recharge and to park away from structures. Recall 68C / the federal safety agency 25V‑741 states that under normal vehicle operation, the high-voltage battery may become damaged and lead to a vehicle fire, again instructing owners not to recharge and to park away from structures. These are virtually identical safety defects occurring back-to-back in the same high-voltage battery system. The 68C recall states explicitly that no remedy is currently available and there is no ETA, leaving me with a vehicle that cannot safely be parked at my home, charged, or operated as intended. I am now unable to use the hybrid/electric functionality at all, despite paying a premium for a plug-in hybrid vehicle. I am forced to operate the vehicle only in degraded gasoline mode with significantly reduced functionality and safety. The ongoing fire risk, inability to recharge, and requirement to park away from cars and buildings create a daily hardship and significant safety concern for my family. This is a serious safety defect affecting the same critical system twice in less than a year, and with no available remedy the vehicle remains unsafe to charge, unsafe to park near structures, and unable to function as advertised. I am requesting the federal safety agency review due to repeated fire-risk recalls, lack of a repair, and the substantial ongoing safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
The vehicle has an active safety recall related to a potential high-voltage battery fire. The recall warns that the battery pack may contain damaged cells that could lead to a vehicle fire under certain conditions. The manufacturer instructs owners not to recharge the battery and to park the vehicle away from buildings or other vehicles due to the fire risk. The defect puts my family and others at risk because the vehicle cannot be safely charged, cannot be parked near structures, and may pose a spontaneous fire hazard. This significantly limits the ability to drive or store the vehicle normally. The issue was present before I purchased the vehicle, and the recall was active at that time. The problem has been confirmed by the manufacturer’s recall documentation. I have contacted dealerships and the manufacturer, but no remedy appointment or software update has been provided, and a replacement high-voltage battery has not been scheduled. Warning messages and restrictions were communicated through the official recall notice. There have been no repairs performed, and the safety risk remains unresolved.
This vehicle can create a fire. My home is at risk, other cars/structures parked near it, and people who drive the vehicle are at risk of fire. This is the 2nd time we have received notice of fire hazard for this make/model. The dealership is aware of the problems. check engine light stays on and nobody can figure out why. I cannot charge my car, park near anyone/anything, and constant fear of my car setting fire while driving it.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that the high-voltage battery failed to retain a charge after several days. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact was advised not to charge the battery. The dealer informed the contact of the federal safety agency Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) that included the VIN; however, the part to do the recall repair was not yet available. The contact had not yet received the recall notifications. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 7,708.
In the safety recall it states “Do not charge,” “Park away from structures,” “No remedy available“.
I am formally requesting immediate review and investigation into multiple unresolved safety defects involving my 2023 Jeep Grand Cherokee 4xe, VIN [XXX] . Jeep has acknowledged a hybrid-battery fire-risk recall affecting this model, yet there has been no available remedy or repair timeline, leaving the vehicle unsafe for regular operation and posing risk to myself, my family, and others around the vehicle. Primary defect — High-voltage hybrid battery fire risk (UNRESOLVED) My vehicle falls under an active hybrid-battery safety recall involving potential internal failure of the high-voltage traction battery capable of causing thermal events or fire while parked or in motion. Despite this being a critical safety hazard, Jeep/Stellantis has: Provided no repair or replacement timeline Offered no interim mitigation beyond advising parking precautions Provided no alternative transportation or safety guarantee This leaves me with a vehicle that cannot be safely used, parked near structures, or charged, effectively removing the primary functional design reason I purchased a 4xe plug-in hybrid. Additional unresolved safety-critical issues In addition to the fire-risk recall, my Grand Cherokee 4xe has experienced: Steering component issues, including instability and safety concerns while driving Suspension-related defects, including risks tied to coil-spring recall applicability Loss of hybrid system functionality, severely limiting drivability and efficiency Multiple disruptions causing loss of use, travel restrictions, confidence in safety & reliability These combined failures demonstrate systemic integrity concerns that extend beyond the battery recall alone. Why the federal safety agency’s involvement is needed Because Jeep has failed to present a repair path or a timeframe — and because this defect can escalate to vehicle fire, immobilization, or sudden failure while driving — I believe there is sufficient cause for expanded review and enforcement action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
Complaint Summary: Recall 68C – High Voltage Battery. Vehicle cannot be charged safely and must be parked away from structures due to fire risk. No repair or diagnostic procedure is available. Description: I own a 2023 Jeep Grand Cherokee 4xe (VIN: [XXX] ). On November 10, 2025, I was notified of Recall 68C involving a risk of high-voltage battery fire. Jeep instructed me to stop charging the vehicle and to park it away from buildings. I have fully complied, which means the EV portion of the vehicle is unusable and the vehicle’s utility is significantly reduced. My dealership stated that no repair or diagnosis is currently available, and Jeep Customer Care confirmed the same. My case (#94692611) was escalated on November 10, but I have received no update or assistance. I requested interim support (rental or goodwill compensation) because the vehicle cannot be operated as designed, but Jeep advised that no assistance can be processed until a dealer performs a diagnosis—which is impossible because Jeep has not provided one. This situation has resulted in: Complete loss of EV driving capability Increased fuel costs Inability to garage the vehicle (safety concern) Diminished trade-in, resale, and private sale value The manufacturer has provided no remedy, no timeline, and no temporary assistance, leaving me without a functional plug-in hybrid vehicle. I am requesting the federal safety agency review and ensure Stellantis provides a remedy plan or interim assistance for affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle's infotainment system, while being used for navigation, was hijacked while driving by an advertisement. Distracted driving is the primary cause of accidents, and my vehicle made me interact with a pop-up ad while driving. My car required me to divert my attention off the road to attend to ab advertisement on the vehicle screen.
I am reporting ongoing safety concerns with my 2023 Jeep Grand Cherokee 4xe (VIN: [XXX] ) related to repeated high-voltage battery defects and loss-of-power risks. The vehicle has already been subject to the federal safety agency Recall 25V576 (FCA 73C), which I completed, but the underlying electrical/battery issues continue to raise serious safety concerns. As of November 2025, my vehicle is now listed under the federal safety agency Recall 25V776 (FCA 68C), which involves a defect inside the high-voltage battery cells that can lead to a vehicle fire even when parked and turned off. Stellantis has instructed owners not to charge the vehicle and to park it outdoors, indicating a significant and ongoing safety risk. No remedy is currently available. Additionally, a separate recall—the federal safety agency 25V766 (FCA 78C)—was recently announced for 2023–2025 Grand Cherokee 4xe vehicles regarding potential engine contamination that can cause engine failure or fire. While my VIN is not yet listed under 25V766, my model year and 2.0L hybrid powertrain fall within the affected range. These overlapping recalls, combined with recurring electrical issues across the 4xe lineup, reflect a broader pattern of safety defects that place owners at risk. The cumulative trend is alarming: multiple consecutive battery-related fire recalls, prior software updates that failed to resolve the issue, and now possible engine contamination. These issues continue to undermine confidence in the vehicle’s safety, reliability, and long-term performance. I am submitting this complaint because the vehicle remains subject to an open fire-risk recall with no repair available, and the expanding list of related recalls suggests a systemic problem with the Jeep 4xe’s high-voltage and engine systems. I am seeking the federal safety agency’s further review and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This vehicle is a danger to drive, and there is no information on when they will fix it. I have taken the battery in to fix it before and it took over 2 weeks to repair, and more problems with more recalls. The engine is said that it can cause fire like the battery. This vehicle is not safe to have and continues to be a severe safety problem for me and my family, Two of the recalls right now they have no idea how to fix. It is not fair that I am paying for this vehicle and I can't even drive it.
on 10/24/2025 my wife and daughter were in the vehicle driving to her school. My wife was on the phone with me when she stated the car was reving really high and sounded like it was going to blow up how loud it was. she was driving at about 25-30 mph when the car suddenly jerked and shut off completely, the battery light turned on and the check engine light flashed before it shut off. she was able to brake and roll to the side of the road. I had instructed her to keep her foot on the break since it was not letting her shift to park. We stayed on the phone as i contacted jeep directly and get a hold of a rep she said she was able to put it in park and she tried to turn the car on and she was able to turn it on after 10 min. She drove with the hazards on to my daughters school and dropped her off i told her park the car and don't use it until i get home. I got home on 10/26/2025 and the light was off i made an appointment with jeep for that week 10/31 and they stated they were unable to find anything in the computer for the issue that had occurred instead they saw a issue with my heating and it was pump. i have a case open with jeep and they have yet to return my call after a week of non stop calling, i emailed stelantis but they stated they cant assist has to be jeep directly. i would love some help with this as the car has been to the dealership three time for multiple issues and recalls that they stated they did and still show are not done. i have a schduled appointment for the 68c but there is no remedy yet.
Car stopped in mid drive and warning light came on telling me to pull car over to side of road and restart.
On multiple occasions now the dash and nav unit have blacked out for a period of time (maybe 5 seconds) while switching from reverse to drive. Additionally, these sytems have fully rebooted while driving. This is a distraction and causes temporary loss of access to the speedometer and other vehicle data.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V576000 (Electric System) however, the part to do the recall repair was not available for two months. The local dealer was contacted, and the recall repair was performed after two months of driving the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a complaint was filed. The contact had not experienced a failure.
Unsafe, Defective Vehicle & Refusal to Remedy Vehicle: 2023 Jeep Grand Cherokee 4xe Overlander VIN: [XXX] Purchase Date: [XXX] Dealership: Route 18 Chrysler Jeep Dodge Ram, East Brunswick, NJ I purchased this vehicle new in June 2023. From the first weeks, it has displayed severe, life-threatening defects that make it unsafe and undriveable. Despite presenting it to seven authorized Jeep service stations and contacting both the dealership and Jeep/Stellantis repeatedly, no effective repair, replacement, or buyback has been provided. The SUV has just 1,000 miles yet has been out of service for over two years, resulting in substantial financial loss and hardship. Safety Defects HVAC/Defrost Failure: After 20–30 miles, the A/C stops cooling and blows only hot air. The blower often shuts off completely, fogging the windshield and reducing visibility to zero. Jeep has acknowledged this defect under the federal safety agency Recall 24V111 (Manufacturer Code 04B), but no remedy has been made available. HUD Mirror Glare: The Head-Up Display mirror is misaligned and reflects light from headlights, streetlights, and sunlight across the windshield, producing blinding glare and making safe driving impossible. Failed Remedy Attempts Seven Jeep service centers refused long test drives, logging less than 5 miles even though the HVAC issue occurs after 30–50 miles. Route 18 staff admitted seeing the HUD glare but told me to “tint the windshield.” Management was dismissive, and Jeep/Stellantis corporate has ignored all follow-ups for over two years. Impact and Remedy Requested I have paid tens of thousands in loans, insurance, towing, storage, and rentals for a vehicle I cannot safely drive. I request an immediate buyback or full refund, or replacement with a safe, defect-free vehicle, plus reimbursement of all related costs. This Jeep is unsafe and abandoned by dealer and manufacturer. Regulators must act now before more consumers are harmed. – [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Since purchasing the vehicle in January of 2024 , I have had the same repeated safety issues that the dealership and Chrysler were made aware of . I was told that no other vehicles of my make and model had the same issues so I was not listened to . While driving vehicle has slammed on the breaking system for no apparent reason at different speeds. Last time this happened I was on the thruway doing 65 mph. This has happened over 10 times and has been extremely scary and upsetting. The Hybrid system alert has flashed over 30 times and the vehicle has stalled with loss of power. The transmission either jerks or there is a large lag of power -sometimes gas pedal needs to be pinned in order for vehicle to go forward. I have complained to the dealership and Chrysler about the safety issues and how the battery has not work as expected upon purchasing and all the safety issues. I have been mislead by Chrysler on the performance and use of the vehicle. I have asked for a resolution for over a year- lemon law, buy back , but I have to continue to drive an unsafe vehicle. Complaint # 1650529
There is a loss of power in the moment the propulsion changes from electric to gas followed by an error message to "service hybrid electrical system". Dealer inspected an found there is currently no remedy. Seems to be a known issue by now.
Vehicle recall but manufacturer does not have a remedy and this is my only vehicle. My hybrid light came on and flashed off. Stellantis (FCA US, LLC) is recalling approximately 91,787 units of its 2022 to 2026 Jeep® Grand Cherokee 4xe plug-in hybrid electric vehicles (PHEV) due to a software error within the hybrid control processor that may result in a loss of drive power. An unexpected loss of propulsion could cause a vehicle crash without prior warning.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of the federal safety agency Campaign Numbers: 25V472000 (SEATS) and 25V576000 (ELECTRICAL SYSTEM); however, parts for the recall repairs were not yet available. The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. An unknown message about the Hybrid Mode and Gasoline Mode was displayed. The contact was able to coast to the side of the road. The vehicle was restarted, and the system reset independently. The vehicle was taken to the dealer, where it was determined that the Battery Pack Control Module (BPCM) had failed. The vehicle was not repaired due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that before the vehicle stalled, there had been issues with the electrical system. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,741.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The VIN was included in the federal safety agency Campaign Number: 24V720000 (Electrical System) and was repaired under recall. After the recall repair, while driving approximately 45 MPH, with the Hybrid Mode engaged, the stalled, and the message "Service Hybrid System," was displayed on the instrument panel. The contact immediately restarted the vehicle, and the warning light was no longer illuminated. The vehicle was driven without further failures. The dealer was informed of the failure and confirmed there was no fix available. The vehicle was not diagnosed or repaired. The manufacturer was contacted regarding the recall, and it was confirmed that there was no expected availability date for the replacement to be available. The manufacturer was not made aware of the experienced failure. The failure mileage was approximately 94,000.
UNKNOWN- the vehicle jolted and stopped when no one was in front of me thankfully no one was behind me.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and failed to properly accelerate with the "Hybrid Motor" message displayed. After restarting the vehicle, the vehicle operated normally. The contact stated that the failure had occurred on several occasions. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was included in the federal safety agency Campaign Number: 25V576000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 43,000.
I am filing this complaint regarding my 2023 Jeep Grand Cherokee 4xE due to repeated and ongoing electrical system failures that present a serious safety hazard. Beginning in April 2025, the vehicle began displaying the warning “Service Hybrid Electrical System.” Shortly after the warning appears, the vehicle will often shut down completely while in operation. I have taken the vehicle to an authorized Jeep dealership on multiple occasions. Each time, I was informed that Jeep is aware of the defect but that no repair is available, as a required software update has not yet been released. In June 2025, I escalated the issue directly to Jeep. During this time, I experienced an incident in which the vehicle lost all power and shut down on a highway, creating a significant risk of collision. Jeep representatives acknowledged the defect as a known safety concern but advised that there was no available fix. Because I cannot afford to park the vehicle indefinitely, I have been forced to continue driving it despite the dangers. Jeep has only provided one month’s car payment as a “goodwill” gesture, which in no way addresses the underlying safety hazard. In September 2025, after seeing a news report about a recall affecting this model, I contacted Jeep again. Initially, Jeep denied that a recall had been issued. Only after I provided them with the recall notice did they confirm that a recall was in effect. To date, no remedy or repair timeline has been provided. This issue has persisted for several months. Jeep has admitted that the defect is a safety concern, yet they have failed to provide a safe and operable vehicle. I, my children, and other motorists have been placed at extreme risk due to Jeep’s inaction. I respectfully request that the federal safety agency investigate Jeep’s handling of this defect, their delay in providing a remedy, and their failure to ensure that affected vehicles are safe to operate.
I am writing to express my serious concerns regarding the safety of my Jeep. My vehicle has been to the Jeep dealership approximately five times for the recurring Service Hybrid System Error. Most recently, in August 2025, I received this error again along with a check engine light. Each time this error occurs, I notice that my Jeep drives differently, which raises concerns about its reliability and safety. At present, my Jeep has been at the dealership for approximately 25 days. The dealership has indicated that the issue is related to the 73C code. Despite repeated visits, the problem has not been permanently resolved. I am very concerned about my own safety, as well as the safety of others on the road, particularly because I have been informed that my Jeep is part of the 1% recall group. The ongoing malfunction makes me uneasy about driving the vehicle, and I strongly believe this presents a potential hazard. I respectfully request urgent attention to this matter and a clear resolution to ensure the vehicle is safe to operate.
Was driving approx 55 mph and the vehicle just shut off. Warning lights came on. Was unable to restart vehicle for 10-15 minutes. Once the car restarted drove it home and had roadside assistance tow it to dealership. They had car for almost two weeks and couldn’t replicate issue. They said it didn’t throw any codes either.
I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. this vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73C. My hybrid electrical system light comes on and my vehicle cuts off by itself when driving. vehicle can catch fire at any moment due to this recall not being fixed.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while her husband was driving 60 MPH, the “Service Hybrid Electric System” warning light illuminated, and the vehicle lost power. The contact stated that her husband was able to pull over to the right side of the road, turn off and restart the vehicle, and the vehicle operated as intended. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed; however, the result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 13,266.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of the federal safety agency Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 50 MPH and exiting a highway, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact was able to get to the side of the road and turn off the vehicle, and made several attempts at restarting the vehicle before being able to continue driving. The failure reoccurred several times while driving at various speeds. There were no warning lights illuminated. The vehicle was taken to the dealer, who was unable to diagnose or repair the vehicle. After taking the vehicle to the dealer, the "Check Hybrid" warning light illuminated. The vehicle hesitated while driving at various speeds as if the vehicle was going to stall. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 15,000.
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